Dear Sophia Thank you for your review. While we always welcome feedback, it is important to ensure it reflects the full picture. The toilet issue you mention was reported late on a Friday evening, meaning that — as with most repair services — there was unfortunately a weekend delay. The mechanism was repaired as soon as possible and you omitted to mention that, although we did not refund your independent contractor’s charge, we allowed you to deduct that cost directly from your next rent. For the report you made concerning the fridge, a contractor was instructed the very next day after your report. As for the washing machine, this was reported only today, not through our required online portal but via multiple phone calls in quick succession during which you were highly confrontational with our staff, to the point that one member of the team felt so intimidated that they had to warn you the call would be terminated. Despite this, an engineer has already been booked and is due to attend the property tomorrow morning— meaning your issue has been addressed within a matter of hours. I also note your comment about a staff member allegedly banging her car door into yours. This was raised in a very abrupt and confrontational manner, despite there being no evidence of any damage to your vehicle. Our staff do their best to assist tenants, however repeated confrontational behavior and intimidating conduct makes performing their duties unnecessarily stressful and difficult. We will always strive to resolve maintenance issues promptly and fairly — but it is only reasonable to expect tenants to follow the correct reporting process and maintain courtesy when communicating with our team. Karolina Buczynska MARLA MNAEA Director of Property Management and Compliance