We use cookies to give you the best online experience. By using our website you agree to our use of cookies in accordance with our cookie policy & you agree to the site's terms & condition

Cameron Estate Agents - West Drayton

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Seems like no negative comments here, but here we go there's always a first time. We'll one of my neighbours rent a property through them I have complained 3 times about this soo call person. Firstly they damaged my property which got flooded with water through my ceiling called them they ignored my phone calls. Second time and third time called about noise every night from 8pm to 1am. Still am waiting left messages for someone to get back to me. Seems like am being ignored. Where is the professionalism here. They get paid by the landlords what more do they went. Just ignore people and brush them off.

Reply from agent

Thank you for your review Kirandeep It appears that you are not our client but have a grievance concerning one of our tenants. Please may you contact me directly at karolina@cameron.co with further details to allow me to investigate the matter. Karolina Buczynska Director of Property Management and Compliance MARLA MNAEA

1.00 /5

I’m a student at Brunel. It was a very frustrating experience. Had my inquiry taken care of their lettings director. Been communicative and transparent from my side, yet their follow-up was terrible. Waited for two weeks for some video clips of the apartment and found out by myself that it became no longer available while I was patiently waiting. 0 update from their side. 💎PS they also spend more time replying to google reviews to pretend they care than actually answering to requests.

Reply from agent

Dear Chilam, I am sorry to hear of your experience and that you had missed out on the apartment. I understand it is difficult when searching for property whilst residing abroad. The market is very busy and often arrangements need to be made with the occupier for access. On this occasion we were made aware that the occupier was on holiday and therefore access was limited. Please contact me directly if I can assist you with another property. Regards Ketan Tailor MARLA Lettings Director

1.00 /5
Reply from agent

Dear Travel Lover, Would you please contact me directly by e-mail at the address below with further details including your real name to allow me to review your one star review and respond accordingly. Thank you Ketan Tailor MARLA Lettings Director Cameron ketan@cameron.co

1.00 /5

Extremely rude and unprofessional sales agent called Ahmed who was asking how much cash I have. When I asked to speak to his manager he refused saying he is the manager.

Reply from agent

You must understand Sofia that we have to establish the financial position of any prospective buyer before bringing them to one of our clients properties. In addition, we will need to know the buying position, if there is a related transaction or not and if there is what the status is of that. We are a well-established, reputable, trusted estate agency with a fully trained, very experienced team, and we take our responsibilities to our clients very seriously. I am sure that on reflection you will appreciate our role is not to just simply book viewings without establishing the required information. Please feel free to contact me directly if you would like to move forward with your enquiry. Regards, Clive 07961835359

1.00 /5

if I could rate this estate agent any lower i would. property was sold, i was told it was up for auction and aution had already started so actually had 25 days before property was sold, i might have bought it myself, estate agents who came to let people around the flat stated it was sold as seen, I got a professional clean and other bits were wear and tear but they are most definitely about robbing clients blind. if you can stay away please do find somewhere else to buy or rent, I also heard that estate agents are meant to let tenants know before it is sold. dodgy firm

Reply from agent

Dear M Blue Thank you for your review. Please note that I have already responded you your review posted under another username, please see a copy of the response below: “Dear Mst Bigga I am very sorry to hear that you feel this way about your experience with us. Cameron always strives to provide the best service possible, and I take concerns like yours seriously. I understand that you raised concerns about the requested work on the property. Please be assured that any issues brought to our attention were resolved promptly. However, there was one outstanding matter that Cameron followed up on multiple times without receiving a response from you. I regret any inconvenience this may have caused but want to assure you that Cameron was proactive in trying to resolve all maintenance concerns. Regarding the notice period, I would like to clarify that you were given two months' notice in full compliance with the required regulations. This timeline is standard practice and is intended to give tenants ample time to make necessary arrangements. Regarding the inventory check and deposit deductions proposal, the property was vacated with wear and tear beyond reasonable expectations. While it is acknowledged that some items were part of the original inventory, the property was assessed based on its condition at the time of your departure. Additionally, the cleanliness of the property at checkout fell short of the expected standard throughout all areas. If you believe any deductions were unfair, we remain open to negotiating the proposal made. However, should Cameron be unable to reach a mutual agreement, either party may escalate this matter further through the proper channels, such as the deposit protection scheme, to ensure an impartial resolution. I also apologise for any confusion or inconvenience caused on the day of your key handover. I would like to clarify that the checkout was always scheduled for 2:00 PM, not 12:00 PM, as mentioned in your review. Cameron has no power to remove any reviews from Google. Your duplicate review is visible under a different but similar profile on the review platform, and we would kindly request that you remove the duplicate review you have submitted. This helps to ensure clarity and fairness on the platform and avoids Google deeming your reviews to be an abuse of their rules. I hope this clarifies the situation and demonstrates our commitment to addressing your concerns. If you would like to discuss this further, please do not hesitate to contact me directly. Karolina Buczynska Director of Property Management & Compliance”

1.00 /5

they are about there money, disgraceful estate agent, while in the property alot of work I asked them todo and never got done. Property got put up for 30 day auction but was only told with 25 days left, could have bought property myself, was only told it was being sold when they called and said they had some viewings which is disgusting behaviour from an estate agent, on the viewing spoke to agent and asked how will property be sold and was stated sold as seen so can give Property back as is and not to worry about inventory check. I vacated the property got company to clean, but obviously wear and tear from some living in a property, expecting my deposit back it full they have picked many tings which the property already had when I received it, example dirty old curtains which was in the original inventory check. The day of returning keys,said I needed to be out of Property by 12 which I was and inventory check would happen same time, took time off work to be there waited over 30 mins for no one to attend called James who was rude and dismissive, asked to drop keys to office i told him someone should be here and I don't have the time, he said 'I don't want to have to charge you an extra day' For them not attending when they originally said. if you can stay away from Camerons by all costs, I just wish I could give less than 1 star. wrote a previous review which somehome has vanished.

Reply from agent

Dear Mst Bigga, Thank you for taking the time to leave your review. I am very sorry to hear that you feel this way about your experience with us. Cameron always strives to provide the best service possible, and I take concerns like yours seriously. I understand that you raised concerns about the requested work on the property. Please be assured that any issues brought to our attention were resolved promptly. However, there was one outstanding matter that Cameron followed up on multiple times without receiving a response from you. I regret any inconvenience this may have caused but want to assure you that Cameron was proactive in trying to resolve all maintenance concerns. Regarding the notice period, I would like to clarify that you were given two months' notice in full compliance with the required regulations. This timeline is standard practice and is intended to give tenants ample time to make necessary arrangements. Regarding the inventory check and deposit deductions proposal, the property was vacated with wear and tear beyond reasonable expectations. While it is acknowledged that some items were part of the original inventory, the property was assessed based on its condition at the time of your departure. Additionally, the cleanliness of the property at checkout fell short of the expected standard throughout all areas. If you believe any deductions were unfair, we remain open to negotiating the proposal made. However, should Cameron be unable to reach a mutual agreement, either party may escalate this matter further through the proper channels, such as the deposit protection scheme, to ensure an impartial resolution. I also apologise for any confusion or inconvenience caused on the day of your key handover. I would like to clarify that the checkout was always scheduled for 2:00 PM, not 12:00 PM, as mentioned in your review. Cameron has no power to remove any reviews from Google. Your duplicate review is visible under a different but similar profile on the review platform, and we would kindly request that you remove the duplicate review you have submitted. This helps to ensure clarity and fairness on the platform and avoids Google deeming your reviews to be an abuse of their rules. I hope this clarifies the situation and demonstrates our commitment to addressing your concerns. If you would like to discuss this further, please do not hesitate to contact me directly. Karolina Buczynska Director of Property Management & Compliance

1.00 /5

they are about there money, disgraceful estate agent, while in the property alot of work I asked them todo and never got done. Property got put up for 30 day auction but was only told with 25 days left, could have bought property myself, was only told it was being sold when they called and said they had some viewings which is disgusting behaviour from an estate agent, on the viewing spoke to agent and asked how will property be sold and was stated sold as seen so can give Property back as is and not to worry about inventory check. I vacated the property got company to clean, but obviously wear and tear from some living in a property, expecting my deposit back it full they have picked many tings which the property already had when I received it, example dirty old curtains which was in the original inventory check. The day of returning keys,said I needed to be out of Property by 12 which I was and inventory check would happen same time, took time off work to be there waited over 30 mins for no one to attend called James who was rude and dismissive, asked to drop keys to office i told him someone should be here and I don't have the time, he said 'I don't want to have to charge you an extra day' For them not attending when they originally said. if you can stay away from Camerons by all costs, I just wish I could give less than 1 star. wrote a previous review which somehome has vanished.

Reply from agent

Dear Mst Bigga, Thank you for taking the time to leave your review. I am very sorry to hear that you feel this way about your experience with us. Cameron always strives to provide the best service possible, and I take concerns like yours seriously. I understand that you raised concerns about the requested work on the property. Please be assured that any issues brought to our attention were resolved promptly. However, there was one outstanding matter that Cameron followed up on multiple times without receiving a response from you. I regret any inconvenience this may have caused but want to assure you that Cameron was proactive in trying to resolve all maintenance concerns. Regarding the notice period, I would like to clarify that you were given two months' notice in full compliance with the required regulations. This timeline is standard practice and is intended to give tenants ample time to make necessary arrangements. Regarding the inventory check and deposit deductions proposal, the property was vacated with wear and tear beyond reasonable expectations. While it is acknowledged that some items were part of the original inventory, the property was assessed based on its condition at the time of your departure. Additionally, the cleanliness of the property at checkout fell short of the expected standard throughout all areas. If you believe any deductions were unfair, we remain open to negotiating the proposal made. However, should Cameron be unable to reach a mutual agreement, either party may escalate this matter further through the proper channels, such as the deposit protection scheme, to ensure an impartial resolution. I also apologise for any confusion or inconvenience caused on the day of your key handover. I would like to clarify that the checkout was always scheduled for 2:00 PM, not 12:00 PM, as mentioned in your review. Cameron has no power to remove any reviews from Google. Your duplicate review is visible under a different but similar profile on the review platform, and we would kindly request that you remove the duplicate review you have submitted. This helps to ensure clarity and fairness on the platform and avoids Google deeming your reviews to be an abuse of their rules. I hope this clarifies the situation and demonstrates our commitment to addressing your concerns. If you would like to discuss this further, please do not hesitate to contact me directly. Karolina Buczynska Director of Property Management & Compliance

1.00 /5

I’m a student at Brunel. It was a very frustrating experience. Had my inquiry taken care of their lettings director. Been communicative and transparent from my side, yet their follow-up was terrible. Waited for two weeks for some video clips of the apartment and found out by myself that it became no longer available while I was patiently waiting. 0 update from their side. 💎PS they also spend more time replying to google reviews to pretend they care than actually answering to requests.

Reply from agent

Dear Chilam, I am sorry to hear of your experience and that you had missed out on the apartment. I understand it is difficult when searching for property whilst residing abroad. The market is very busy and often arrangements need to be made with the occupier for access. On this occasion we were made aware that the occupier was on holiday and therefore access was limited. Please contact me directly if I can assist you with another property. Regards Ketan Tailor MARLA Lettings Director

1.00 /5

Until now my experience with Cameron has been really frustrating, I did move for 2 weeks and they have not resolved an issue, I can not open my windows or door due to the amount of flies and really bad smell into my kitchen due to the garbage in my building always opened. The locker is broken and they dont want to repair. All the others building are closed, but this particular one managed by Cameron isnt. To let the experience was good, but to maintain a building under their management scope the experience has been catastrophic.

Reply from agent

Dear Roberto, I am sorry to hear of this issue that is outside of our control as this is a communal issue, our property management team are working with the block management seeking a resolution. I am however pleased to hear of your positive experience with our lettings team. Ketan Tailor MARLA Lettings Director

1.00 /5

We used Cameron to let our first Flat in the UK, as they made it easy to lease a flat for newcomers to this country. It was a nice flat in the Padcroft Development. We moved out of our flat, and we were shocked to see what Cameron wanted to deduct from our deposit for “damages” which we believe to be fair wear and tear. Some of these outlandish charges were: -£20 for furniture indentations in carpet. -£25 for furniture indentations in carpet. -£10 for “few light marks” on flooring. -£20 for light scuffs on skirting. -£20 for Dishwasher door “not closing properly”, even though it closes perfectly normal? -£330 for professional cleaning as we returned flat only in “domestic cleaning standard”. Which included £45 for mattress sanitizing, and £90 for carpet cleaning, which we already did, as requested by landlord. So they wasted our money. They also wanted to charge us: -£10 for kitchen unit hinge detached -£50 for detached kitchen kickboards. Though these were reported to landlord as maintenance request months prior to us moving out, which was never fixed by Cameron during our tenancy. Eventually, we did sort out the issues with Cameron, and they reduced some of the fees, but this left a bad taste in my mouth. We still were deducted charges that I did not believe was fair, but we did not want to wait to go TDS for adjudication as could take 4 months. And I believe the letting agency knows this, and is taking advantage of people. Buyer beware. Greedy letting agency. Though beautiful flats.

Reply from agent

Thank you for you review Owen, I am sorry to hear that you felt dissatisfied with the proposal against your deposit, I can however confirm, that the charges were made based on the impartial check out report clearly outlining liabilities. We understand that the tenants may not always agree with our proposals, and therefore we are always open to discussion, which I note was successful in your case as the final agreement included the cost of professional clean, required due to numerous omissions, and a total of £70.00 compensation. As you have noted yourself, you have been advised of the possibility of having the matter independently adjudicate but decided against it. Karolina Buczynska Head of Property Management

Contact details
Sales Phone:

+44 1895 444424

Opening hours

Unknown

Address

Cameron House, 21-23 High Street, West Drayton, UB7 7QG, UK, UB7

About

Welcome to our West Drayton office. We have been at the heart of the town since The Cameron Group started in 1994, although our current office is not our first. We moved to our present branch in 2017 – a more impressive premises in one of West Drayton’s most prominent positions. We believe a High Street office staffed by friendly experts is still an essential part of estate agency. You can’t underestimate how powerful our eye-catching window displays are - many home movers walk in and book viewings on the strength of what they see in our shop front. Being a West Drayton estate agent with a physical branch also means you can pop in and meet the people behind the name. There’s a warm welcome for all, whether you just want some moving advice, are looking for a property for sale in West Drayton or are a current client of ours needing an update.

Our team

No team information available

No memberships information available

No marketing information available

No awards information available

No memberships information available

No marketing information available

No awards information available