Dear Azaan, Thank you for taking the time to share your feedback regarding your recent viewing experience, I am sorry to hear that you felt your interaction with one of our team members did not meet the professional standards we always aim to uphold, however I am surprised as Jaleel receives nothing but positive feedback and is well regarded and an experienced member of staff. I however fully appreciate how important viewings are in the decision-making process, and it's disappointing to learn that you felt rushed and that the communication during and after the appointment was not handled with the clarity and respect you deserve. Please accept our apologies for any frustration or discomfort that may have been caused. I also understand your concerns regarding the referencing, such conversations were conducted with sensitivity and asked at the viewing to ensure we eliminate any issues concerning the third party referencing process. I am grateful you raised these concerns directly with me and I am glad I had the opportunity to follow this up with you. If there is anything further you would like to discuss or if we can support you in any way going forward, please do not hesitate to contact me directly. Ketan Tailor MARLA Lettings Director Cameron