Unfortunately have had very mixed experiences with Camerons (which would have been a 1 star, but added an extra star for the awesome Esmerelda!). We were tenants managed by Camerons for 2.5 years. Main issues: - We previously dealt with Nicole (and her manager Michelle), who were truly unsupportive. We repeatedly had to contact her to get meter readings (which we had no access to and she was meant to send monthly), only to be told that I'm wrong and had received them (which I got her to check and no, she had not emailed me - I didn't appreciate the liar implication!). Every month we had the same issue where she would not send them and I'd get overcharged in my estimated bills. - Contact with Nicole was a massive issue. I would repeatedly ring to discuss things such as renewing our tenancy (which I provided nearly 4 months notice for) and was told I'd get a call back later that day. It would never happen. This went on for 2.5 months, with me worried I'd run out of time to find a new place if required. I counted nearly 7 calls, 2 emails and 1 in person visit from myself to get this sorted. - During an emergency (our alarm kept going off and we had NO details of the alarm code, which was a doc that was missing from our welcome pack. This was never provided when we pointed this out), the emergency number was disconnected and we had no contact. We managed to work out the alarm code through talking to neighbours but when we raised the issue (i.e. what should we do if there was a real accident, e.g. flooding from the flat above), we were told by Michelle that we should just 'use common sense in a crisis'. Very helpful(!) - We got a parking fine when we first moved in, due to not being given a parking permit (that we weren't told was needed). They did nothing to help us remove this fine. They also kept poor track of parking, couldn't even tell us who owned which spot so we couldn't swap to a safer spot. So we had to pay to park in our own spot. - Our car got broken into and Cameron would not allow us to contact the landlord directly to request additional CCTV/a gate to prevent a repeated incident. We also requested CCTV to submit to our police report, which had to be submitted quickly. By the time we received it, our police report had expired, so we couldn't submit. We also only received a mobile video recording of the video on Nicole's pc screen, rather than the actual video file. It was just so messy and unprofessional. - Issues were never fixed. From day 1 I said that our door alarm didn't work, which I gave up on in the end. They didn't send someone to fix it and I got bored asking about it, so I dealt with having to run downstairs to the main door to let people into my flat. - Throughout most of our tenancy, I have no idea what management service was provided by Camerons. They only had to provide basics, such as meter readings and help us with our tenancy administration, but they did an appalling job at it. I actually raised a complaint with Michelle regarding everything, which she said she would look into, but very little changed after that. We arranged a house visit (where she told us about using 'common sense', then noted four things we needed fixing and then sent someone to fix two of the issues (which weren't properly fixed). No other resolution than that) Positives: - We actually had a really positive last year, due to Esmerelda taking over. She has provided meter readings (or provided them when requested), has always been incredibly professional over the phone, gets everything sorted quickly (e.g. the renewal process was completed over a couple emails within a day, or letting us know about law changes to deposits, which we wouldn't have known otherwise) and has been an absolute joy. During the end of our tenancy, she handled everything seamlessly, made sure to double check info with us and was just lovely to deal with. It really helped us knowing that everything was being managed correctly! Thank you for your support Esmerelda :)