We're sorry to see your 1-star review, but we’re also quite surprised, as we don’t have any record of having worked with you. We take all feedback seriously, and if there has been a misunderstanding or mix-up, we’d genuinely like the chance to clear it up. As a small business, reviews have a significant impact on our reputation, and it can be disheartening to receive negative feedback from someone we haven't had the opportunity to serve. If this was posted in error or intended for another business, we kindly ask that you consider updating or removing it. If you believe there’s an issue we need to address, please don’t hesitate to reach out to us directly. We’d be happy to speak with you.

Thank you for sharing your feedback. We’re sorry to hear that your recent experience did not meet expectations. However, we would like to clarify that Tracey was simply doing her job by asking relevant questions to ensure that the property in question was a good match for your needs. As part of our process, she was working on behalf of our vendor to confirm that you met the necessary criteria for the viewing, so neither your time nor the vendor's would be wasted. We understand that this may not have been the experience you were hoping for, and we apologise if it caused any frustration. We strive to make our processes as clear and helpful as possible and will certainly take your feedback into account to improve our communication moving forward. If you have any further questions or would like to discuss your experience in more detail, please don’t hesitate to contact us directly

Thank you for sharing your feedback. After carefully reviewing your comments, we believe there may be a misunderstanding or confusion regarding your experience. We have no record of any interaction with you, and based on the details you've provided, it does not align with the services we offer at Goodchilds Walsall. We take customer satisfaction seriously, and we strive to maintain a positive experience for all of our clients. If you feel your experience is related to our business, we would appreciate it if you could reach out to us directly so we can better understand the situation and assist in resolving any concerns. If this review pertains to a different company, we kindly ask that you verify the details and update your review accordingly, as it appears to be mistakenly directed at us. Thank you for your understanding.

We are very sorry to hear of your recent experiences. We don't believe you applied for a property with our branch as we cannot find your details on our systems. Are you able to confirm the property address you applied for? Thank you, Kind Regards Goodchilds Walsall

Hello, We're sorry to hear you're not happy with the service. If you able to please confirm further details in relation to your review by calling me on 01922 711444, I will ensure we will get this looked into for you. Regards Katie

Hello Jean, We're sorry to hear you're not happy with the service. If you able to please confirm further details in relation to your review by calling me on 01922 711444, I will ensure we will get this looked into for you. Regards Katie