This is the worse Letting Agent I had to ever deal with. Let’s start with a complete unprofessionalism from the very beginning of mine and my partners „adventure” with them. When we first started to look for a property to rent and finally found and viewed a perfect property, the other people viewing it at the same moment as us have phoned the agency as soon as they walked into it and they have been granted it over the phone. The agency works on the first comes first takes basis. Basically the person that has viewed the property and physically goes to the agency and puts the deposit down is granted it. In this case, the people viewing the property have called the agency instead and while we were viewing the property we were stopped and told its not available anymore. This was a joke… but because we were really desperate in finding a place to move into, we carried on looking and have soon found something else. Let’s start with the fact that the fees this letting agent is charging are ridiculous. You pay for application, for checks, for the cost of the contract, for any renewals and for leaving the agency even after your contract ends ! WE HAD TO PAY 1557 POUNDS DEPOSIT. We have initially received a contract for 6 months which stated that after this period it will become a rolling contract. The time has flown and we have soon received a letter(or more of a threat) that if we do not sign a new contract, we will loose our home. I have called the agency and explained that we are moving out in 3 months anyway so I can’t obligate to another 6 months. I was assured that there is nothing to worry about and that they will definitely find new tenants and will release us. Everything was going great. We have been told new tenants have been found, a sign has been put outside the property stating it’s been let and a meeting with the agents arranged to take away our keys and check the property before we leave. We have been told the property is in a great condition and we will receive our deposit back within 10 days. A week passed and I heard nothing from the agency so I called and have been told that the deposit is ready and all they need is some letters confirming my gas, electric, water and council tax accounts are cleared. I have sent those within next 3 days and spoke to the Director Steve Rowe who assured me I have nothing to worry about ! At all stages I was assured my deposit will be returned. A few days later I’m receiving an email from Kate Rowe saying that actually we won’t get the deposit back, the property has been sold instead and until the sale process ends our deposit will be used to cover it !!! THIS AGENCY IS A BUNCH OF LIARS AND UNPROFESSIONAL STAFF. I AM NOW IN A POSITION WHERE I HAD TO SEEK LEGAL ADVISE AS THEY REFUSE TO RETURN THE DEPOIST AND ITS A LOT OF MONEY. DEFINITELY NOT RECOMMENDING AND WOULD ADVISE ANYONE CONSIDERING RENTING FROM THEM TO THINK TWICE AGAIN.