Thank you for sharing your feedback. We’re sorry to hear that your recent experience did not meet expectations. However, we would like to clarify that Tracey was simply doing her job by asking relevant questions to ensure that the property in question was a good match for your needs. As part of our process, she was working on behalf of our vendor to confirm that you met the necessary criteria for the viewing, so neither your time nor the vendor's would be wasted. We understand that this may not have been the experience you were hoping for, and we apologise if it caused any frustration. We strive to make our processes as clear and helpful as possible and will certainly take your feedback into account to improve our communication moving forward. If you have any further questions or would like to discuss your experience in more detail, please don’t hesitate to contact us directly