Tried to view a property today. Up from London promised a call back with no response. When I chased them up I was told by a rude little girl 'oh we have been there already today we wont come out again' 1) very rude 2) great service to the landlord 3) avoid at all costs!

Terrible servic!!!

It's been year and half I'm living here in this property i have many problems such as heating garden bathroom I get in touch with them but they dont respond and sort things out for me my heating has gone but no 1 came to sort it out me and my family are sitting in the cold my boys are not feeling well from my point off view I suggest to everyone that don't get a property from this estate agent coz they are not doing a great

They don't deserve even 1 star. They lie about admin fees. On the viewing Bradley told us it is just 180, when we arrived at agency they asked for 175 more!!! Then Bradley also misinformed us about guarantor criteria as well! Stay out or you will be unpleasantly surprised!!!

Unsatisfied of them service. They checked the property and said everything is good you will receive your deposit back. But I received my deposit back after 3 weeks and it's not all. Dislike!

The award for most unprofessional place in Walsall should be granted to this agency hands down. Me and my girlfriend has met with agent named Bradley at the property to let. We liked it, so we asked about the fees and other payments. He told us that that all fees are 90pound per person moving in and there is also a 1.5 month's rent deposit with the guarantor and that is it. So we asked every possible question about who can be our guarantor. In response we heard that he/she must earn 12k a year and that's it. Few hours later we went to the office to seal the deal. How supprised we were, when we saw all the calculations of the first payment. On the top of fees that we were aware, there also came a guarantor fee of another 90£, 65£ of admissions fee thats all came to over 1.8k!!£. If that's not enough it turned out that the guarantor needs to be home owner. We have driven 2 hours hoping that the house we liked is ours, because we believed some under informated wanna be agent. I can easily believe all of the negative feedback posted here. Avoid!

Need to rethink customer services

Terrible service. Rented one of their properties and was without a boiler for months during winter. Wouldn't give me the direct number for the owner when they failed to do anything a out it. DO NOT use this company.