Great when everything is fine and you don't need to contact them. However, 12 weeks to organise a boiler repair (during winter) and experienced them not answering calls from mine and wife's numbers once they got fed up of us chasing. Has a pipe burst out of office hours last night (Saturday 6 pm) and the answerphone gives an emergency contact number that no one answers or replies to messages or texts for help. My landlord is trying to be helpful, so what is he paying Goodchilds for? I'd look elsewhere if I was him.