Their staff need Customer Service skills upgrade, very rude & unpleasant. They simply have no idea of what they are there for and how to speak to people. I have been reporting a repairs issue for over 4 weeks, nothing has been done. I rang up to follow it up today, spoke to a lady called Ailsa. She didn’t sound interested from the time she heard my reason for calling. Every word that I said seemed to trigger her negative attitude, she simply didn’t like to be questioned to a point where she hung up on me. I rang again to speak to the person in charge of lettings. His response spoke volumes on the lack of customer service skills in his department. (It seems like how she handled my call was a normal experience in their office).