Really friendly, very helpful

At first we had a few teething issues but these were sorted out. Over the past three years there have been no problems at all and we have been very happy with the property and the support from Amanda.

Very Efficient and ahead of the game

We have worked with movenowproperties for 5 years and they have sofar managed to find reliable long term tenants every time, with little or no empty periods in between on any of our properties.

Unhappy tenant

I rented a house from Move Now and mostly they didn't seem bad. They were a bit slow to come in and sort issues and their charges were high, though from what I have seen, probably about average. The trouble came when I moved out though. They tried to blame me for damage to the house which hadn't been there when I moved out and tried to keep a large chunk of the deposit. Fortunately they were ruled against and I eventually received the money back, but I would never trust them again.

Read your contract with these people. Even if they give you a form to sign separately ensure that all agreements are in the contract. They are fraudulent

Avoid this estate agent at all costs! My experience with Gemma Carter (Assistant Manager) and Samantha Moate (Managing Director) has been appalling. The boiler hasn’t worked properly since I moved in, and I was told to buy an oil heater at my own expense and wait 23 days for a repair. A collapsed roof with water dripping onto electricals wires was met with no urgency. Gemma failed to address these critical issues, and Samantha called me to discuss the problems but was rude, hostile, and talked over me the entire time. They clearly think it’s acceptable to live in a property with a non-functioning boiler, a leaking roof, and mould and damp throughout. The property was clearly not checked before being rented out, leaving my daughter and me in unsafe and uninhabitable conditions. Their lack of professionalism and disregard for tenant welfare is disgraceful—this so-called 'estate agent' should be ashamed of how they treat their tenants. I've attached pictures of the boiler that the Managing Director claimed was not on the inventory report, and also some pictures as to how the property was on day 1.

My partner and I are not happy with how Billie has handled our situation of applying for a property over the last couple of weeks, we have been emailing her and been getting no response from 4 emails now and every time we call she's not taking out calls, we were informed she was working over the weekend but didn't respond back? She tried calling us on Friday evening, both our phones rang for less than 30 seconds instead of waiting longer she decided to email us I feel like she could have tried calling a little longer. We are financially in a tough spot now because we have to be moved out of our property less than 1 week they've taken our deposit which my partner and I am saved up for, I have now called and been informed that the property we have paid a deposit on has been taken by another tenant, I've asked if we could have our deposit back due to our circumstances in writing, Billie didn't speak to ask but got another employee to deliver the answer which was no, in a way I guess this has helped us because we wouldn't want an agency that can't have compassion in these circumstances. I would like this complaint taken further or I would like to speak to a complaints manager. Responding to reply- Thank you the response, communication is so important And if Billie had taken time out of her day to contact me or take any of my few calls like you have done this outcome of this bad review would have been different regardless I'm not happy with the service we received.

Not a nice experience trying getting accomodation.Reservstion fee never refunded .Background check not done properly.

If you rent with them, they take forever to fix any issues in the house. Sometimes, over a year. If you finish renting, they ask you to do remedial work and at the end, they claim your entire deposit. Would not recommend