Unhappy tenant

I rented a house from Move Now and mostly they didn't seem bad. They were a bit slow to come in and sort issues and their charges were high, though from what I have seen, probably about average. The trouble came when I moved out though. They tried to blame me for damage to the house which hadn't been there when I moved out and tried to keep a large chunk of the deposit. Fortunately they were ruled against and I eventually received the money back, but I would never trust them again.

Read your contract with these people. Even if they give you a form to sign separately ensure that all agreements are in the contract. They are fraudulent

Avoid this estate agent at all costs! My experience with Gemma Carter (Assistant Manager) and Samantha Moate (Managing Director) has been appalling. The boiler hasn’t worked properly since I moved in, and I was told to buy an oil heater at my own expense and wait 23 days for a repair. A collapsed roof with water dripping onto electricals wires was met with no urgency. Gemma failed to address these critical issues, and Samantha called me to discuss the problems but was rude, hostile, and talked over me the entire time. They clearly think it’s acceptable to live in a property with a non-functioning boiler, a leaking roof, and mould and damp throughout. The property was clearly not checked before being rented out, leaving my daughter and me in unsafe and uninhabitable conditions. Their lack of professionalism and disregard for tenant welfare is disgraceful—this so-called 'estate agent' should be ashamed of how they treat their tenants. I've attached pictures of the boiler that the Managing Director claimed was not on the inventory report, and also some pictures as to how the property was on day 1.

My partner and I are not happy with how Billie has handled our situation of applying for a property over the last couple of weeks, we have been emailing her and been getting no response from 4 emails now and every time we call she's not taking out calls, we were informed she was working over the weekend but didn't respond back? She tried calling us on Friday evening, both our phones rang for less than 30 seconds instead of waiting longer she decided to email us I feel like she could have tried calling a little longer. We are financially in a tough spot now because we have to be moved out of our property less than 1 week they've taken our deposit which my partner and I am saved up for, I have now called and been informed that the property we have paid a deposit on has been taken by another tenant, I've asked if we could have our deposit back due to our circumstances in writing, Billie didn't speak to ask but got another employee to deliver the answer which was no, in a way I guess this has helped us because we wouldn't want an agency that can't have compassion in these circumstances. I would like this complaint taken further or I would like to speak to a complaints manager. Responding to reply- Thank you the response, communication is so important And if Billie had taken time out of her day to contact me or take any of my few calls like you have done this outcome of this bad review would have been different regardless I'm not happy with the service we received.

Not a nice experience trying getting accomodation.Reservstion fee never refunded .Background check not done properly.

If you rent with them, they take forever to fix any issues in the house. Sometimes, over a year. If you finish renting, they ask you to do remedial work and at the end, they claim your entire deposit. Would not recommend

Our experience with MoveNowProperties was extremely negative and we experienced the same bad attitude reported in the negative reviews you find on the web. We are expats and we relocated from Texas to the UK at the beginning of the lock-down. The modest house (3 rooms in a popular area of Horbury for 835GBP/month!) was structurally in very poor conditions and we found several sections covered in mould. Slugs (!!) were entering the kitchen overnight, I spare you the rest of the surprises that we found there!! OK, we were not in a position to be picky, we cleaned as soon as we found out the mess, and moved on. What was really disturbing was the Agency and the attitude of their employees: I was asked to pay 6 months in advance, because I am not a UK citizen, OK. When renewing for additional 6 months I was again asked to pay the whole 6 months in advance. I strongly disagreed: I provided bank references, letter of permanent employment (which I produced already in the first place, anyway....) and I had an immaculate record of payments both in UK and US. Another event that should make you think before going with MoveNowProperties: I was received with sarcasm when I asked to pay a reduced fee for missing the advance notice by 4 days! I explained that I was witheld in Italy due to COVID-related family issues and their answer was 'We still have to understand why you could not send us an email...'. James tried his best to deliver a professional service, but a single good guy can only do so much. Avoid these guys: you don't need them!

during convid-19 my tenancy came to an end in April. which I told them in March i no longer want to renew another 6 months as we have bought a house. because of the lockdown everything was on hold and stand still I contacted to see if I could extend till end of May. they agreed and it was made clear the keys would of been handed back end of May. however coming to claim back my deposit and said I owe another month's rent for June as I didn't give them a formal notice. I never signed no extra tenancy. majority of it was done on the phone when having the discussion now they have kept my deposit. absolute disgrace of a business especially at this time when people are in lock down all evidence was sent as a dispute and they've completed lied because the landlady wanted the money. move now never did there jobs properly.