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Maddisons Residential

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

I want to take a moment to share my experience of working with Rebecca Chapman at Maddisons Residential - who in short was amazing from start to finish. We recently secured a property via Maddisons and Becky really went out of her way - firstly to help us secure the house; and then by ensuring our experience was seamless. The communication was organized accurate and timely throughout. Thank you Becky! You made our year! We are so happy!

Reply from agent

Dear Angelique, What a lovely review to read and thank you so much for taking the time to share your experience of renting a property in Tunbridge Wells through Maddisons, we are truly grateful. We were absolutely delighted to help you find such a lovely home and we are so pleased that your experience has been such a positive one. Becky and our lettings team strive to ensure both our landlords and residents receive the highest quality service and it's lovely to hear it so appreciated. Wishing you continued happiness in your home, from all the team at Maddisons.

5.00 /5

Thank you to the entire team for making this journey so seamless. You’ve found us another absolutely perfect home. A special thank you to Rebecca who has gone above and beyond to support and help us on each journey of finding a home and managing all of the admin involved. A very special service. With many thanks, Helene and Cem

Reply from agent

Dear Helene and Cem, Thank you so much for your kind words and for taking the time to share your experience of renting your home with Maddisons. We are so pleased that you have found the experience to be so seamless and its lovely to read your coment about Rebecca, who we are very lucky to have in our team as she truly does care about providing the best possible service. We are so thrilled to have helped you find such a perfect home and we hope you are enjoying being so close to The Grove park. Wishing you every happiness in your home, from all at Maddisons.

5.00 /5

Very efficient and organised, certainly know their stuff and provide updates and reassurance all the way through the sale/purchase experience. A pleasure to deal with! Even when the UK system has it's challenges, Maddisons were on hand with great tenacity to keep things progressing and reaching a positive outcome.

Reply from agent

Dear Debbie, Thank you so much for taking the time to share your experience of buying your home in Tunbridge Wells through Maddisons. We have enjoyed working with you and whilst the UK system certainly has its challenges, we are so pleased that you felt reassured and looked after by us throughout and that Milly, our dedicated sales progressor helped to keep the chain on track and through to a successful conclusion for you all. Whilst we sadly cannot control every eventuality, we will always work hard to ensure we do all we can to provide the best service and achieve the best result. Wishing you every happiness in your lovely new home, from all the team at Maddisons.

5.00 /5

We cannot recommend Maddisons highly enough. From the very beginning of the process, their professionalism, communication and attention to detail were exceptional. They worked incredibly hard to secure a suitable tenant who was …

Reply from agent

Thank you so much for such a wonderful review — it genuinely means a great deal to all of us at Maddisons. … More

5.00 /5

Everyone at Maddison has the same ethos - to do everything to assist their client. Nothing is too much trouble. They listen and communicate. Would highly recommend.

Reply from agent

Dear Gill, What a lovely review, thank you so much. We truly appreciate you taking the time to share your experience of sellling your apartment in Tunbridge Wells through Maddisons. We have so enjoyed working with you and are absolutely delighted to have agreed a sale so swiftly for you and your buyer is utterly thrilled with her new home. Thank you so much for entrusting us with the sale and if we can ever help again in the future, we would love to hear from you. With best wishes from all at Maddisons Residential.

5.00 /5

The sale of my home involved quite a few twists and turns, due to reasons beyond the control of Maddisons or myself. However, Karen and team at Maddisons were proactive and super professional throughout in helping get to a great outcome. I would heartily recommend the services of Maddisons and would certainly use them again should I be selling a home (which I hope not to be for some time!!!).

Reply from agent

Dear David, Thank you so much for such kind words and sharing your experience of selling your Tunbridge Wells home with Maddisons, it really does mean so much to us. As you say, there were quite a few twists and turns to test us all along the way but it has been an absolute pleasure working with you for not only the sale of your home but also your purchase of your new home with us too. We all hope you will be very happy indeed in your new home and whilst we would love to be working with you again, we hope the renovation works go well and that you both enjoy many years to come in the home you create. Do send us some photos when it's done! Best wishes from all the team at Maddisons Residential.

5.00 /5

I have just bought a new property through Maddison’s and have to say that they have been excellent in every way. They have kept me informed, helped to speed up the process and are extremely pleasant and friendly.

Reply from agent

Dear Anthea, Thank you so much for taking the time to share your experience of buying your lovely apartment through Maddisons. We are absolutely delighted to hear how pleased you have been with our service and it has been so nice working with you. It hadn't been as straightforward as we had all expected and hoped it would be, with somewhat unusual circumstances along the way but so pleased that by keeping in close communication with everyone in the chain, we were able to help keep everything on track and through to a successful conclusion. Wishing you every happiness in your new home with that lovely outlook over the gardens and welcome to Tunbridge Wells. Best wishes from all at Maddisons.

5.00 /5

We were so impressed with the whole team at Maddisons. They are everything that an estate agent should be. Having had a bad experience with two other agents it was a breath of fresh air as soon as we signed up with Deborah and her team. They were friendly, frank and very customer focussed. Everything went quickly and smoothly after we had an offer and we have been singing their praises. Please do give them a ring you will be looked after from day one.

Reply from agent

Dear Clare, What a wonderful review to read, thank you so very much. We are so thrilled to hear you are have been so impressed with our service at Maddisons and we have loved working with you and your beautiful home. We pride ourselves on working closely with our clients and offering proactive and practical advice where we can, as there are often slight changes or tweaks that can make a big difference in terms of the marketing or a potential buyer's perception of a property during a viewing. Thank you so much for taking our advice on board wholeheartedly and we are delighted that it had the desired result. Congratulations and whilst we of course hope you will enjoy many happy years in your new home, we would love to hear from you if we can be of any further help to you in the future. With best wishes from all the team at Maddisons.

5.00 /5

We ABSOLUTELY LOVE Maddisons. We have used them twice now; in 2015 they sold our house at full asking price in 3 days. Now in 2026 they have hand-held us through selling a plot of land. We couldn't ask more of them and are thrilled to have the opportunity to publish this review. Don't hesitate - they are the best.

Reply from agent

Dear Hayley, What a fabulous review, thank you so much! We have loved working with you again and truly appreciate you taking the time to share your experience working with us for the second time and for your kind words. If we can help again in the future, we will always be delighted to hear from you and it would be great to make it a hat-trick! Best wishes from all at Maddisons.

5.00 /5

Madisons are true professionals. Their service is first class . They did a superb job selling our apt . The team are all extremely helpful . I wouldn’t hesitate to use them again .

Reply from agent

Dear Anne Louise, Thank you so much for sharing your experience of selling your apartment in Tunbridge Wells with Maddisons. We are thrilled that you have been so delighted and we have really enjoyed working with you. Your kind words mean so much and we look forward to working with you again in the future. Many thanks from all at Maddisons.

Contact details
Sales Phone:

01892 514100

Opening hours
Monday-Friday: 09:00 - 17:30 Saturday: 09:00 - 16:00
Address

18 The Pantiles, Tunbridge Wells, Kent , TN2 5TN, South East, UK, TN2

When Deborah Richards founded Maddisons Residential in 2013 she wanted to build an estate agency based on truly exceptional service, proactive and honest advice and an utter passion to sell a client’s property for the best price, to the best buyer, in line with their timescales. She combined her many years of working in wealth management with renovating and selling numerous properties, to deliver the ultimate estate agency experience. Now, with an established team and a dominance in family properties in all core Tunbridge Wells’ postcodes, this aspiration has become a reality. Maddisons Residential receive over 90% of their business from client referrals, are an “Outstanding Agent” in the Best Estate Agency Guide, have countless 5 star ratings on Google and consistently exceed industry averages in terms of % of asking price achieved and time to secure a sale. They also have a fierce reputation for holding a deal together once an offer is received, with an envied fall through rate of just 7%. In 2017, Maddisons branched into lettings, where this overriding objective to deliver truly exceptional service continued. Many landlords cite that Maddisons are their “trusted advisor” on their investment property portfolio. Maddisons’ strapline that excellence is not a skillset, it’s an attitude, are words that they live and breathe by, and they cannot wait to show you how.

Our team

Deborah Richards

Managing Partner

James Richards

Lettings Director

Milly Stedman

Sales Progression Manager

Sinead McCurry

Client Partner

Vicky Monaghan

Client Partner

Jane Lewis

Sales Support Manager

Brea

Office Manager

Lisa Lidgey

Client Partner

Karen Galpin

Sales Director

Muge Turner

Client Partner

Lora Grogan

Property Marketing Coordinator

Kate Girling

Client Partner

Sasha Foot

Property Marketing Coordinator

Association of Residential Letting Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Relocation Agent Network
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display