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Maddisons Residential

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

I had a fantastic experience with Maddisons Residential. James and Jill were absolutely wonderful throughout the whole years of renting — so patient, understanding, and always friendly and supportive. It’s rare to find such genuine care and professionalism in this industry, and I couldn’t be happier with the service I received. I would highly recommend them to anyone looking to rent or let a property!

5.00 /5
28.10.2025
Exceptional Service

We have now dealt with Maddisons on a couple of occasions and have always been impressed by the friendly, professional, personal and well organised approach of all those involved. With our recent purchase which came after we pulled out of another property that we had made an offer on through them, we have been looked after extremely well from start to finish by all those that we dealt with . Jane and Karen in particular have been excellent but as said all those that we have dealt with at Maddisons have done a great job. Many thanks and hopefully this property sees us both out !

5.00 /5

Great experience with Maddisons whilst renting. James was lovely to deal with, friendly and efficient throughout. Would definitely recommend them to other renters!

Reply from agent

Thanks so much Alex .. it was an absolute pleasure looking after you both and wishing you much happiness in your new home :)

5.00 /5

We recently sold our home in Southborough through Maddisons Residential and couldn’t have asked for a better experience. The whole team were friendly, organised and great at keeping us updated throughout. Jane Lewis, the Sales Progression Manager, was absolutely exceptional - always calm, positive and on top of everything. Her “can do” attitude really helped keep things moving. We’d definitely recommend Maddisons to anyone thinking of selling locally.

Reply from agent

Dear Chris, thank you so much for your lovely review and for taking the time to share your experiences of selling your home in Southborough with Maddisons. We've loved working with you both and so pleased to hear how delighted you have been. We're very lucky to have our fabulous sales progressors and Jane is perfect for pro-actively keeping a chain moving forward and calming nerves along the way. We hope you are settling in well to your new home and whilst we wish you many happy years in your new surroundings, we'll always be thrilled to hear from you if we can help you again in the future and any friends and family who are considering a move. With best wishes from all the team at Maddisons

5.00 /5

Moving out of London? Moving to Tunbridge Wells? You will not get a better lettings service anywhere! A family run company, where everyone feels equally important, including us - just a little renter. As a self employed family with Universal Credit top up, proving affordability has always been tricky. At Maddisons you don’t hear “there’s nothing we can do”, you hear “well, we got to take you through the referencing somehow”. You’re just instantly at home at Maddisons, there’s trust, anxiety vanishes. Moving to a new town with small kids cannot be more daunting. From the first contact, all the way through to handing in the keys, and now, a couple of months in, also a very efficient ongoing property management. Pure class! Thank you for making ours the first positive moving experience ever.

Reply from agent

Dear Lana, Thank you so much for your wonderful review. We're delighted to be looking after you, Marlon and the children and have you as residents of ours. We look forward to continuing to look after you in the same manner as we have started :)

5.00 /5

We recently sold our house with Maddisons, and we are so grateful that we chose them. They managed every aspect of the sale for us with great care, from initial valuation and advice, right through to the day we moved out. They were professional and reliable as well as being friendly and approachable. We were impressed by how quickly we were updated after each viewing, and also by how patient and accommodating they were when we needed things done in a certain way, because we have children with disabilities. We can’t rate them highly enough.

Reply from agent

Dear Danni and Andy, Thank you so much for such a fabulously glowing review, we are so grateful for you taking the time to share your feedback. We have really enjoyed working with you both and whilst you had your fair share of bumps along the way with the chain above you, it sounds like it was worth the wait for the house you now call home. We really do appreciate your kind words and wishing you all every happiness in your new home, from Karen, Jane and all the team at Maddisons.

5.00 /5
02.10.2025
Fantastic experience with Maddisons Residential

We recently sold our house with Maddisons, and we are so grateful that we chose them. They managed every aspect of the sale for us with great care, from initial valuation and advice, right through to the day we moved out. They were professional and reliable as well as being friendly and approachable. We were impressed by how quickly we were updated after each viewing, and also by how patient and accommodating they were when we needed things done in a certain way, because we have children with disabilities. We can’t rate them highly enough.

Reply from agent

Dear Dani and Andy, It has been an absolute joy working with you and your family, and we are so thrilled to hear you are now settling in well to your fabulous new home. We really do appreciate your kind words and taking the time to share your experience of working with us, especially when you are no doubt busily unpacking still. Thank you so much for entrusting the sale of your home in Tunbridge Wells to us and we wish you all every happiness in your new surroundings. With best wishes, from all of us at Maddisons.

5.00 /5
28.08.2025
Great Experience

We had a great experience buying our house with Maddisons. They handled all interactions with our sellers in a timely and professional manner and took the lead in managing the timeline with the rest of the chain. Thanks Milly and Deborah!

Reply from agent

Dear Katie, We're thrilled to hear about your positive experience with us and thank you so much for sharing your lovely feedback. It has been a pleasure working with you and we wish you every happiness in your new home. We are sure you are already enjoying being such a short stroll from all the lovely parks and eateries, not to mention the station but if you do ever decide to move again in the future, we would love to hear from you. With warm wishes from Deborah, Milly and the team at Maddisons.

5.00 /5

We recently sold our house with the help of Jane and Karen, and we couldn’t be happier with the service we received. From start to finish, they were incredibly helpful, thorough, and attentive to every detail. Nothing was too much trouble, and they kept us updated at every stage of the process, even when things were stressful! Their professionalism was matched by their genuine care and friendliness, which made the whole experience so much easier. We would not hesitate to recommend Jane, Karen, and the team to anyone looking to buy or sell a property.

Reply from agent

Dear Kay, Your review means so much to us all, so thank you for taking the time to share your experience of selling your Southborough home with Maddisons. We have so enjoyed working with you both and are rather envious that you will now be within strolling distance of the sea. We wish you every happiness in your new home and thank you so much for entrusting us with the sale of your much loved home. Best wishes from Karen, Jane and all the Maddisons team.

5.00 /5

We received exceptional service from Deborah and the sales team. Not only did they identify suitable purchasers at a good price within a week of our house going on the market but we were then kept well informed during the legal and due diligence process so we never felt that we didn't know what was happening and when we could expect to exchange and complete. This was our first house move in nearly 40 years but it all went incredible smoothly thanks to Maddisons.

Reply from agent

Dear Simon, Thank you so much for taking the time to share your experience of selling your lovely home in Tunbridge Wells through Maddisons. We truly appreciate your kind words and are delighted that you are so pleased with the service you received from our team. We have all enjoyed working with you both and know that your buyers will love your home as much as you have all these years. We will always remember your magnificent Magnolia! Wishing you every happiness in your new home from Deborah, Jane and all the team at Maddisons.

Contact details
Sales Phone:

01892 514100

Opening hours
Monday-Friday: 09:00 - 17:30 Saturday: 09:00 - 16:00
Address

18 The Pantiles, Tunbridge Wells, Kent , TN2 5TN, South East, UK, TN2

When Deborah Richards founded Maddisons Residential in 2013 she wanted to build an estate agency based on truly exceptional service, proactive and honest advice and an utter passion to sell a client’s property for the best price, to the best buyer, in line with their timescales. She combined her many years of working in wealth management with renovating and selling numerous properties, to deliver the ultimate estate agency experience. Now, with an established team and a dominance in family properties in all core Tunbridge Wells’ postcodes, this aspiration has become a reality. Maddisons Residential receive over 90% of their business from client referrals, are an “Outstanding Agent” in the Best Estate Agency Guide, have countless 5 star ratings on Google and consistently exceed industry averages in terms of % of asking price achieved and time to secure a sale. They also have a fierce reputation for holding a deal together once an offer is received, with an envied fall through rate of just 7%. In 2017, Maddisons branched into lettings, where this overriding objective to deliver truly exceptional service continued. Many landlords cite that Maddisons are their “trusted advisor” on their investment property portfolio. Maddisons’ strapline that excellence is not a skillset, it’s an attitude, are words that they live and breathe by, and they cannot wait to show you how.

Our team

Deborah Richards

Managing Partner

James Richards

Lettings Director

Milly Stedman

Sales Progression Manager

Sinead McCurry

Client Partner

Vicky Monaghan

Client Partner

Jane Lewis

Sales Support Manager

Brea

Office Manager

Lisa Lidgey

Client Partner

Karen Galpin

Sales Director

Muge Turner

Client Partner

Lora Grogan

Property Marketing Coordinator

Jill Westoby

Kate Girling

Client Partner

Sasha Foot

Property Marketing Coordinator

Association of Residential Letting Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Relocation Agent Network
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display