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Maddisons Residential

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

Maddison’s were a delight to work with in the selling of our home. Deborah and her team were attentive, gave excellent advice and really helped to get the sale over the line. Highly recommend.

5.00 /5

From signing up with Maddisons through to completion we felt supported by a team of outstanding professionals that know their business inside out and who readily offered sound advice to us at critical moments of the sale. We could not have been looked after better.

Reply from agent

Dear Paul, Thank you so much for your kind words, this really is so lovely to read and we are so grateful for you taking the time to share your experience of selling your home through Maddisons. We truly care about our clients and so pleased that you felt so well supported by our team. Wishing you every happiness in your new home. From all at Maddisons.

5.00 /5

Thank you very much Deborah and the team for the excellent service you gave us, from start to finish. Your advice, negotiating skills and updates through to completion were superb. We will definitely recommend you!

Reply from agent

Dear Lea, It has been an absolute pleasure working with you and thank you so much for taking the time to share your experience of selling your super apartment with Maddisons. Your kind words mean so much to us all and we are so thrilled to hear how pleased you have been with our service. If we can help again in the future with your next move, we would love to hear from you. Best wishes from all at Maddisons

5.00 /5

The Maddisons’ team did an excellent job navigating us through a difficult time in the market to a successful sale. We can thoroughly recommend their friendly and efficient approach.

Reply from agent

Dear Richard, Thank you so much for your kind words and recommendation, it means so much to us all. Thank you for your patience and pragmatic approach, we have truly enjoyed working with you both and so pleased to have helped navigate your sale through to a successful conclusion. With best wishes from all at Maddisons

5.00 /5

We had an exceptional experience with Maddisons and would highly recommend them to everyone. Deborah and her whole team were excellent throughout- warm, friendly, professional, constructive, helpful and totally trustworthy. We are delighted we chose Maddisons and really happy with the process and outcome. Thank you.

Reply from agent

Dear Vanessa, We have been absolutely delighted to work with you both and we are thrilled to hear how pleased you have been with the service you have received from Maddisons and of course, Deborah in particular. It means so much to us all that you have taken the time to write this review and your kind recommendation. If ever we can help you again in the future, we would love to hear from you. Best wishes from all at Maddisons

5.00 /5

We recently sold our property with Maddisons and received superb service throughout the entire process. Deborah's expertise and knowledge is completely unrivalled. She provided her thoughts and guidance in advance of the house going on the market, and also during. The weekly updates were also very helpful. A big thank you to Deborah and the team at Maddisons.

Reply from agent

Dear Sophie, Thank you so much for taking the time to share your experience of selling your property in Tunbridge Wells with Maddisons, and your kind words about Deborah in particular. We are all very passionate about wanting to provide the best service to our clients and Deborah has always felt that good communication and honest advice are vital to achieve this and it is lovely to hear it is so appreciated. We would love to work with you again when you are next considering a move and thank you once again. With best wishes from all at Maddisons.

5.00 /5

As a company we sell many properties and deal with many agents. Karen and the team at Maddisons Residential managed to secure a sale quickly and incredibly efficiently. Securing a sale is one thing however Karen and Jane's willingness and persistence to see the sale through to completion was first class. I hope I have the opportunity to use Maddisons again. Many thanks. Ross

Reply from agent

Thank you so much for your kind words Ross, your feedback is so appreciated and thank you for taking the time to share your experience of selling your property in Tunbridge Wells through Maddisons Residential. We have really enjoyed working with you and hope our paths cross again in the future. Best wishes from all the team at Maddisons Residential.

5.00 /5
04.11.2025
First Class Service

As a company we sell many properties and deal with many agents. Karen and the team at Maddisons professionally managed to secure multiple viewings and several offers resulting in a sale, very efficiently. Securing a sale is one thing however Jane's willingness and persistence to see the sale through to completion was first class. I hope I have the opportunity to use Maddison's again. Many thanks. Ross

Reply from agent

Dear Ross, Thank you for your fantastic review! We’re delighted to hear that Karen and Jane provided you with a seamless experience from viewings to completion. Your trust in Maddisons means a lot to us, and we look forward to assisting you again in the future. With best wishes, the Maddisons team

5.00 /5

I had a fantastic experience with Maddisons Residential. James and Jill were absolutely wonderful throughout the whole years of renting — so patient, understanding, and always friendly and supportive. It’s rare to find such genuine care and professionalism in this industry, and I couldn’t be happier with the service I received. I would highly recommend them to anyone looking to rent or let a property!

Reply from agent

Dear Sandra, Thank you for your glowing review! We’re thrilled to hear that James and Jill made your renting experience so positive. At Maddisons Residential, we strive to provide genuine care and professionalism, and it’s wonderful to know that this resonated with you. Your recommendation means a lot to us, and we look forward to hopefully assisting you again in the future!

5.00 /5
28.10.2025
Exceptional Service

We have now dealt with Maddisons on a couple of occasions and have always been impressed by the friendly, professional, personal and well organised approach of all those involved. With our recent purchase which came after we pulled out of another property that we had made an offer on through them, we have been looked after extremely well from start to finish by all those that we dealt with . Jane and Karen in particular have been excellent but as said all those that we have dealt with at Maddisons have done a great job. Many thanks and hopefully this property sees us both out !

Reply from agent

Dear Charlie and Faith, Thank you for your wonderful feedback! We’re thrilled to hear that you had such a positive experience with Maddisons, especially with Jane and Karen. Our team is dedicated to providing a professional and personal service, and it's rewarding to know we met your expectations. It has been an absolute pleasure working with you both, firstly on the sale of your home in Tunbridge Wells, and then for the purchase of your lovely new home through us too. It means so much to all of us, that you have taken the time to share your experience of working with us and whilst we hope you are settling in well to your new home and will enjoy many happy years there, we would of course love to hear from you again when you are considering your next move. With best wishes, from all the team at Maddisons

Contact details
Sales Phone:

01892 514100

Opening hours
Monday-Friday: 09:00 - 17:30 Saturday: 09:00 - 16:00
Address

18 The Pantiles, Tunbridge Wells, Kent , TN2 5TN, South East, UK, TN2

When Deborah Richards founded Maddisons Residential in 2013 she wanted to build an estate agency based on truly exceptional service, proactive and honest advice and an utter passion to sell a client’s property for the best price, to the best buyer, in line with their timescales. She combined her many years of working in wealth management with renovating and selling numerous properties, to deliver the ultimate estate agency experience. Now, with an established team and a dominance in family properties in all core Tunbridge Wells’ postcodes, this aspiration has become a reality. Maddisons Residential receive over 90% of their business from client referrals, are an “Outstanding Agent” in the Best Estate Agency Guide, have countless 5 star ratings on Google and consistently exceed industry averages in terms of % of asking price achieved and time to secure a sale. They also have a fierce reputation for holding a deal together once an offer is received, with an envied fall through rate of just 7%. In 2017, Maddisons branched into lettings, where this overriding objective to deliver truly exceptional service continued. Many landlords cite that Maddisons are their “trusted advisor” on their investment property portfolio. Maddisons’ strapline that excellence is not a skillset, it’s an attitude, are words that they live and breathe by, and they cannot wait to show you how.

Our team

Deborah Richards

Managing Partner

James Richards

Lettings Director

Milly Stedman

Sales Progression Manager

Sinead McCurry

Client Partner

Vicky Monaghan

Client Partner

Jane Lewis

Sales Support Manager

Brea

Office Manager

Lisa Lidgey

Client Partner

Karen Galpin

Sales Director

Muge Turner

Client Partner

Lora Grogan

Property Marketing Coordinator

Jill Westoby

Kate Girling

Client Partner

Sasha Foot

Property Marketing Coordinator

Association of Residential Letting Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Relocation Agent Network
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display