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Maddisons Residential

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

Recently purchased a home on with Maddisons and I have been so impressed by them. From the video walk throughs of their properties, which really support the purchase decision, through to the service of Jane Lewis who supports and chases … More

Reply from agent

Dear Georgie, thank you so much for your lovely comments which are so appreciated by all the team. We have enjoyed working with you from your first viewing and can't wait to hand over the keys to you on completion day. We are lucky to have Jane in our team and are often told how much buyers and sellers appreciate the pro-active and calm approach from our sales progressors, so we are thrilled you have experienced the same. We hope you will enjoy your fabulous new home for many years, but as and when you do next think of moving, we would be absolutely delighted to be working with you again. Wishing you every happiness in your new home, from all the team at Maddisons.

5.00 /5
04.08.2025
Wonderful experience as a buyer

Recently purchased a home on with Maddisons and I have been so impressed by them. From the video walk throughs of their properties, which really support the purchase decision, through to the service of Jane Lewis who supports and chases both sides and solicitors through the process and keeps everyone up to date. All wonderful women to deal with and we will definitely use them to sell in the future. Thank you Maddisons!

5.00 /5

I am delighted to give Maddisons a 5-star review! I first came across them while starting my search for an apartment in Tunbridge Wells and was so impressed by their approach and positive attitude that I asked them to sell my Hawkhurst home for me. I am sure the walk through video with Karen helped to find a buyer so quickly. Having decided to purchase the lovely apartment that Maddisons was selling, I then joined a rather long chain of buyers and sellers. While the nerves of all parties were being shredded as exchange approached, Jane kept everyone informed and was absolutely on top of the somewhat tricky and tight timetable required for completion. Throughout it all I had complete confidence in Maddisons’ ability to solve every problem. Thank you to everyone involved, especially Jane and Karen - you were fantastic!

Reply from agent

Dear Ruth, Thank you so much, what a fabulous review! Your kind words really do mean so much to us and are thoroughly appreciated. It was certainly one of the longest chains we've dealt with and so of course there were a few complications along the way but we're so lucky to have our dedicated sales progressors, Jane and Milly, to ensure that no momentum is lost and more crucially, that everyone in the chain can be kept informed of the progress throughout to minimise the stress as much as possible for all involved and see matters through to a successful exchange and completion. I truly appreciate your lovely words about our marketing and our video tour of your home but you certainly made it as easy as possible for us by presenting your home so beautifully. We have so enjoyed working with you and thank you for your calm attitude and wonderful sense of humour throughout. Wishing you every happines in your fabulous new home and we hope you are settling into life in Tunbridge Wells and enjoying having so much within walking distance. Many thanks once again and best wishes from Karen, Jane and the Maddisons team.

5.00 /5
30.07.2025
Exceptional service, kind and professional from start to finish

What a fabulous agent! Maddisons really know what they’re doing. From the initial acceptance of our offer right through to exchange and completion, we could not have asked for a more comprehensive service. The team at Maddisons are warm, friendly, and highly professional. Special thanks to Vicky who initially showed us round the property and to Deborah and Milly, who guided us with kindness, clarity, and absolute efficiency throughout the buying process . We were kept fully informed and up to date at all times and an extremely tight deadline was managed with calm confidence. The support from Maddisons made what could have been a stressful experience feel seamless. We are truly grateful — and would recommend them without hesitation

Reply from agent

Dear Loran, Wow, what lovely words, thank you so much, it is so appreciated and we are so pleased that your experience has been such a positive one. There were certainly challenges with this chain, especially as we drew closer to the exchange, but thankfully with clear communication between all parties and your pragmatic approach throughout, we were thrilled for you when contracts were exchanged. Both you and Paul have been an absolute joy to deal with the whole way through and I know you must be absolutely thrilled to have finally secured the home you dreamed of owning for so long - and next will you’ll be living there! We look forward to seeing you on completion day to hand over the keys and wish you many years of happiness in your new surroundings. Best wishes from Deborah, Milly, Vicky and the team at Maddisons.

5.00 /5
29.07.2025
Buyer's Review

Jane Lewis worked hard to keep the probate sale on track and helped to broker agreement about the terms of the sale. In comparison with another agent in connection with an aborted purchase, I thought Jane was very transparent and even-handed in her dealings with us, had a good grasp of the issues and was very accommodating when we needed access. Thank you.

Reply from agent

Dear Alex, Thank you so much for taking the time to type a review and share your experience of our service at Maddisons whilst purchasing your gorgeous new home. We have so appreciated your patience throughout this transaction, which was certainly a complex situation at times, and we are absolutely thrilled that contracts have now exchanged. We are very lucky to have Jane in our team and are very proud of the care and dedication she provides to all our sellers and buyers to help ease the stress as best she can. We can't wait to hand the keys over to you on completion day. Wishing you both every happiness in your new home, from Karen, Jane and all the team at Maddisons.

5.00 /5

A real delight to work with. Friendly and Professional every step of the way. Millie was a delight from start to finish. I would highly recommend to everyone buying and selling a property.

Reply from agent

Thank you so much Jake, your recommendation means so much to us. We're very lucky to have Milly in our team and she's brilliant at driving our sales through and keeping everyone fully up to speed. It's been an absolute pleasure working with you both and we all hope that you will be very happy in your beautiful home and you are settling in well. Welcome to Tunbridge Wells and do let us know if you need any recommendations for coffee and meals out, there's plenty of choice here! Best wishes, from all the team at Maddisons.

5.00 /5
17.07.2025
Highly recommended

Excellent service from Jane Lewis constantly keeping me up to date and pushing to get the quickest outcome for me.

Reply from agent

Dear Stephanie, Thank you for taking the time to share your experience of buying your lovely home in Tunbridge Wells through Maddisons. It's been so lovely working with you and thank you for your kind words about Jane. We're very lucky to have her and we appreciate how hard she works to keep driving the chain forward in each sale and keeping everyone fully up to speed. Please do let us know if we can ever be of help to you in the future and in the meantime, we wish you every happiness in your new home. Best wishes from all the team at Maddisons

5.00 /5
09.07.2025
We can definitely recommend Maddisons Residential most highly....

Both I & my husband have sold & bought several properties in our lifetimes but the experience of selling through Maddisons was exceptionally good, (as it was, we gather, for the buyers of our cottage) - definitely better for us than with previous agents. The members of the team with whom we had direct involvement, Jane & Muge, were fully supportive & helpful - & particularly Karen, who gave us so much of her time & expertise. Nothing was too much trouble for her! We thank them all for guiding us through the whole process (which became quite lengthy...) to a successful conclusion.

Reply from agent

Dear Lucy and Nick, What a journey it has been together and I am so thrilled for you both that not only has your property sale now completed but you have already got such a lovely relationship with the new owners too. I so enjoyed our first meeting and it has been such a pleasure working with you both ever since and a real joy every time I visited your property to enjoy those glorious views over the Crowborough countryside. Thank you both, so much for entrusting the sale of your property to our team here at Maddisons and for being so patient and pro-active during the complexities of your sale. Thank you for your kind words and we very much look forward to working with you again in the future. Best wishes, from Karen, Jane, Muge and all the team at Maddisons.

5.00 /5

I recently sold my 2-bedroom flat in Tunbridge Wells, which I had owned for 17 years and I cannot speak highly enough of the service I received from the team at Madison Residential. From the very first conversation to the final completion, Deborah and Milly were absolutely fantastic. Their knowledge of the local market was spot on, providing clear, honest advice that helped guide every step of the sale. They were proactive and professional, ensuring that everything ran smoothly and they constantly went above and beyond to keep the process moving – even when challenges cropped up! What really stood out was their unwavering communication and support. I always felt informed, reassured, and confident that my property sale was in the best possible hands. Their attention to detail and genuine commitment to getting the best outcome was second to none. Deborah and Milly especially made what can often be a stressful experience feel straightforward and well managed. I truly couldn’t recommend them more highly – an outstanding team delivering an outstanding service. Jordan Relfe

Reply from agent

Dear Jordan, Wow – what a lovely review! I feel we went on a real journey with this one, and was thrilled when the sale completed at the end. I want to say thank you to you though, for dealing so admirably with the challenges presented, keeping such a cool head, and being a genuine joy to deal with. I wish you the very, very best for the next chapter in your journey, and take it from me, selling a property is normally far less complicated! Best wishes, Deborah

5.00 /5

We had a great experience with the team at Maddisons and would highly recommend working with them. They were very efficient and kind in their communication and did a great job following up the sellers as needed, during what turned out to be quite a complicated process to buy our new home. We would be very happy to work with them again and felt in good hands with Karen and Jane.

Reply from agent

Thank you so much, Jessie and Elliot, for your kind words and for taking the time to share your experience of buying your home through Maddisons. It's been an absolute pleasure working with you both and thank you for your patience during the complexities of such a rural property. Wishing you all every happiness in your new home and we are still rather envious of the amazing view and sunsets you get to enjoy and can't imagine you'll ever tire of that! Best wishes from Karen, Jane, Muge and all the team at Maddisons

Contact details
Sales Phone:

01892 514100

Opening hours
Monday-Friday: 09:00 - 17:30 Saturday: 09:00 - 16:00
Address

18 The Pantiles, Tunbridge Wells, Kent , TN2 5TN, South East, UK, TN2

When Deborah Richards founded Maddisons Residential in 2013 she wanted to build an estate agency based on truly exceptional service, proactive and honest advice and an utter passion to sell a client’s property for the best price, to the best buyer, in line with their timescales. She combined her many years of working in wealth management with renovating and selling numerous properties, to deliver the ultimate estate agency experience. Now, with an established team and a dominance in family properties in all core Tunbridge Wells’ postcodes, this aspiration has become a reality. Maddisons Residential receive over 90% of their business from client referrals, are an “Outstanding Agent” in the Best Estate Agency Guide, have countless 5 star ratings on Google and consistently exceed industry averages in terms of % of asking price achieved and time to secure a sale. They also have a fierce reputation for holding a deal together once an offer is received, with an envied fall through rate of just 7%. In 2017, Maddisons branched into lettings, where this overriding objective to deliver truly exceptional service continued. Many landlords cite that Maddisons are their “trusted advisor” on their investment property portfolio. Maddisons’ strapline that excellence is not a skillset, it’s an attitude, are words that they live and breathe by, and they cannot wait to show you how.

Our team

Deborah Richards

Managing Partner

James Richards

Lettings Director

Milly Stedman

Sales Progression Manager

Sinead McCurry

Client Partner

Vicky Monaghan

Client Partner

Jane Lewis

Sales Support Manager

Brea

Office Manager

Lisa Lidgey

Client Partner

Karen Galpin

Sales Director

Muge Turner

Client Partner

Lora Grogan

Property Marketing Coordinator

Jill Westoby

Kate Girling

Client Partner

Sasha Foot

Property Marketing Coordinator

Association of Residential Letting Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Relocation Agent Network
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display