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Maddisons Residential

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

We were so impressed with the whole team at Maddisons. They are everything that an estate agent should be. Having had a bad experience with two other agents it was a breath of fresh air as soon as we signed up with Deborah and her team. They were friendly, frank and very customer focussed. Everything went quickly and smoothly after we had an offer and we have been singing their praises. Please do give them a ring you will be looked after from day one.

Reply from agent

Dear Clare, What a wonderful review to read, thank you so very much. We are so thrilled to hear you are have been so impressed with our service at Maddisons and we have loved working with you and your beautiful home. We pride ourselves on working closely with our clients and offering proactive and practical advice where we can, as there are often slight changes or tweaks that can make a big difference in terms of the marketing or a potential buyer's perception of a property during a viewing. Thank you so much for taking our advice on board wholeheartedly and we are delighted that it had the desired result. Congratulations and whilst we of course hope you will enjoy many happy years in your new home, we would love to hear from you if we can be of any further help to you in the future. With best wishes from all the team at Maddisons.

5.00 /5

We ABSOLUTELY LOVE Maddisons. We have used them twice now; in 2015 they sold our house at full asking price in 3 days. Now in 2026 they have hand-held us through selling a plot of land. We couldn't ask more of them and are thrilled to have the opportunity to publish this review. Don't hesitate - they are the best.

Reply from agent

Dear Hayley, What a fabulous review, thank you so much! We have loved working with you again and truly appreciate you taking the time to share your experience working with us for the second time and for your kind words. If we can help again in the future, we will always be delighted to hear from you and it would be great to make it a hat-trick! Best wishes from all at Maddisons.

5.00 /5

Madisons are true professionals. Their service is first class . They did a superb job selling our apt . The team are all extremely helpful . I wouldn’t hesitate to use them again .

Reply from agent

Dear Anne Louise, Thank you so much for sharing your experience of selling your apartment in Tunbridge Wells with Maddisons. We are thrilled that you have been so delighted and we have really enjoyed working with you. Your kind words mean so much and we look forward to working with you again in the future. Many thanks from all at Maddisons.

5.00 /5

We have had such a positive experience with Maddison’s rental department and would highly recommend. Becky was incredibly helpful throughout the whole process and we were very impressed with the attentive communication all the way through. They’re a lovely team and a pleasure to work with! Thank you!

Reply from agent

Dear Amelia, Thank you so much for you kind words and for taking the time to share your experience of renting a property in Tunbridge Wells through Maddisons. We are very lucky to have Becky as she looks after our landlords and residents so well and it's great to hear your experience has been no different. We hope you're settling in well at your new home and wishing you every happiness there. Many thanks, once again, from all at Maddisons.

5.00 /5

We cannot recommend Maddisons highly enough. From the very beginning of the process, their professionalism, communication and attention to detail were exceptional. They worked incredibly hard to secure a suitable tenant who was exceptional, leaving our home in a pristine condition after a 3 year tenancy. We were kept informed at every stage, always responding quickly and proactively to any questions or issues that arose. What particularly stood out was their willingness to go above and beyond to ensure everything ran smoothly. Any problems were dealt with efficiently and professionally, giving us complete confidence throughout the process. Their knowledge of the Tunbridge Wells market and commitment to providing an excellent level of service were evident throughout. Maddisons are clearly a high regarded company for a very good reason, and we would not hesitate to recommend them to anyone looking for a reliable, professional residential letting agency. K Forward & N Close

Reply from agent

Thank you so much for such a wonderful review — it genuinely means a great deal to all of us at Maddisons. It was a real pleasure looking after your home over the past three years, and we're delighted the tenancy concluded so successfully, with the property handed back in pristine condition. Securing the right tenant is always our priority, so it's lovely to hear that our care, communication, and knowledge of the Tunbridge Wells market shone through. Thank you for your trust and for your kind recommendation — we'd be delighted to help again in the future. With warmest thanks, The Maddisons Team

5.00 /5

We had a great experience working with Maddisons. Firstly, James was very professional when he rented out our property. He communicated clearly and always kept us informed. When we decided to sell the property Karen, Jane and the rest of the team marketed it very effectively and we got plenty of viewings. We really valued their advice throughout, which was always straight-forward, honest and transparent. A lovely bunch of people who we would highly recommend for both renting and selling.

Reply from agent

Dear Clare, Thank you so much for taking the time to share your experience both as a landlord and as a seller in Pembury with Maddisons. We are absolutely delighted that your experience throughout has been such a positive one and your kind words about our communication and advice mean a great deal to us. We strive to provide a seamless service, whether renting or selling, and it’s rewarding to know we succeeded. We appreciate your recommendations and look forward to working with you again in the future if the opportunity arises. Many thanks, once again, from all at Maddisons.

5.00 /5

We found a great rental through Maddisons and had the lovely Rebecca helping us the whole way. She was super friendly and professional and we were kept well informed throughout the entire process from the initial viewing to signing contracts, you can really tell that they care about what they do! We would recommend Maddisons to anyone looking to rent in the area.

Reply from agent

Dear Clea, Thank you for your wonderful review. We’re thrilled to hear that you had a positive experience with Rebecca and our team at Maddisons. We are strong believers that good communication is key and your kind words reaffirming that, mean a lot to us. We appreciate your recommendation and look forward to assisting anyone you know in the future. Wishing you both every happiness in your new home. Best wishes, from all at Maddisons

5.00 /5

It was a long process, but Maddison's promised they would find a buyer and they did! Karen and team clearly know the local market very well, have plenty of experience and are well connected to get things moving! Thank you!

Reply from agent

Dear Dominique, thank you so much for your glowing review and we have so enjoyed working with you in the sale of your stunning apartment in Tunbridge Wells. We truly appreciate you taking the time to share your experience of selling your home through Maddisons and thank you for your kind words. We love what we do and so pleased that we were able to connect you with a great buyer who will love your home as much as you have. Many thanks and best wishes from all the team at Maddisons.

5.00 /5

We were a buyer of the house which Maddisons Residential were estate agent for. They have been amazing throughout. Really good communication, swift in responses. We had issues with delays lower down the chain and they have been instrumental in pushing our buyers and their solicitors along to get this to completion - without their effective and proactive approach I am not sure if we would have gotten to exchange before transaction fell apart. Goodies on completion were a final nice touch. An amazing estate agent that clearly stands out, highly recommend!

Reply from agent

Dear Natalia, Thank you so much for taking the time to write a review of your experience having bought your home in Tunbridge Wells through Maddisons. We are so grateful for your kind words and we are delighted to hear how pleased you have been with our service. Our sales progressors, Milly and Jane are truly dedicated to keeping the momentum going with our sales and ensuring all parties have clear communication at all times to help reach the exchange of contracts as swiftly as possible. It's not always a straightforward chain, as you know, but we will always do all that we can to keep everything on track. Many thanks and wishing you every happiness in your lovely new home, from all the team at Maddisons.

5.00 /5

Looking for a place to live is normally a joyless slog, but no such trouble with Maddison Residential based in Royal Tunbridge Wells. Rebecca and the team placed us where we belong in our new home, and did so in a mature, reliable and professional manner. Consider this a thorough and unconditional endorsement of their services.

Reply from agent

Dear Steve, Thank you so much for your glowing review and for sharing your experience of finding your new home through our Lettings team at Maddisons. We are very lucky to have Rebecca as our Lettings Manager and we are delighted you are so pleased with the service you have received so far from Rebecca and our Lettings team. Wishing you every happiness in your new home, from all the team at Maddisons.

Contact details
Sales Phone:

01892 514100

Opening hours
Monday-Friday: 09:00 - 17:30 Saturday: 09:00 - 16:00
Address

18 The Pantiles, Tunbridge Wells, Kent , TN2 5TN, South East, UK, TN2

When Deborah Richards founded Maddisons Residential in 2013 she wanted to build an estate agency based on truly exceptional service, proactive and honest advice and an utter passion to sell a client’s property for the best price, to the best buyer, in line with their timescales. She combined her many years of working in wealth management with renovating and selling numerous properties, to deliver the ultimate estate agency experience. Now, with an established team and a dominance in family properties in all core Tunbridge Wells’ postcodes, this aspiration has become a reality. Maddisons Residential receive over 90% of their business from client referrals, are an “Outstanding Agent” in the Best Estate Agency Guide, have countless 5 star ratings on Google and consistently exceed industry averages in terms of % of asking price achieved and time to secure a sale. They also have a fierce reputation for holding a deal together once an offer is received, with an envied fall through rate of just 7%. In 2017, Maddisons branched into lettings, where this overriding objective to deliver truly exceptional service continued. Many landlords cite that Maddisons are their “trusted advisor” on their investment property portfolio. Maddisons’ strapline that excellence is not a skillset, it’s an attitude, are words that they live and breathe by, and they cannot wait to show you how.

Our team

Deborah Richards

Managing Partner

James Richards

Lettings Director

Milly Stedman

Sales Progression Manager

Sinead McCurry

Client Partner

Vicky Monaghan

Client Partner

Jane Lewis

Sales Support Manager

Brea

Office Manager

Lisa Lidgey

Client Partner

Karen Galpin

Sales Director

Muge Turner

Client Partner

Lora Grogan

Property Marketing Coordinator

Kate Girling

Client Partner

Sasha Foot

Property Marketing Coordinator

Association of Residential Letting Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Relocation Agent Network
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display