We use cookies to give you the best online experience. By using our website you agree to our use of cookies in accordance with our cookie policy & you agree to the site's terms & condition

Maddisons Residential

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

Looking for a place to live is normally a joyless slog, but no such trouble with Maddison Residential based in Royal Tunbridge Wells. Rebecca and the team placed us where we belong in our new home, and did so in a mature, reliable and professional manner. Consider this a thorough and unconditional endorsement of their services.

Reply from agent

Dear Steve, Thank you so much for your glowing review and for sharing your experience of finding your new home through our Lettings team at Maddisons. We are very lucky to have Rebecca as our Lettings Manager and we are delighted you are so pleased with the service you have received so far from Rebecca and our Lettings team. Wishing you every happiness in your new home, from all the team at Maddisons.

5.00 /5

We were a buyer of the house which Maddisons Residential were estate agent for. They have been amazing throughout. Really good communication, swift in responses. We had issues with delays lower down the chain and they have been instrumental in pushing our buyers and their solicitors along to get this to completion - without their effective and proactive approach I am not sure if we would have gotten to exchange before transaction fell apart. Goodies on completion were a final nice touch. An amazing estate agent that clearly stands out, highly recommend!

Reply from agent

Dear Natalia, Thank you so much for taking the time to write a review of your experience having bought your home in Tunbridge Wells through Maddisons. We are so grateful for your kind words and we are delighted to hear how pleased you have been with our service. Our sales progressors, Milly and Jane are truly dedicated to keeping the momentum going with our sales and ensuring all parties have clear communication at all times to help reach the exchange of contracts as swiftly as possible. It's not always a straightforward chain, as you know, but we will always do all that we can to keep everything on track. Many thanks and wishing you every happiness in your lovely new home, from all the team at Maddisons.

5.00 /5

Extremely friendly and professional right from the initial viewing all the way to completion. They strive to be the premier estate agency in Tubridge Wells and I would say they achieve that goal.

Reply from agent

What a lovely review, thank you so much Andrew. We really appreciate you taking the time to share your experience of buying your lovely new home in Tunbridge Wells through Maddisons. We have enjoyed working with you and so pleased to hear how pleased you have been with our service. Wishing you every happiness in your new home and do let us know if we can help again in the future, from all the team at Maddisons.

5.00 /5

We sold our house in 2025 through Maddisons, and Karen (and the team) were amazing every step of the way. It was an unusual property, I live overseas, the buyers were tricky, lawyers were delayed and we needed additional last minute help to empty the house to meet the deadline - but everything was handled with professionalism and expert guidance. Karen also has great local networks - a moving company helped us at the 11th hour, only because they knew it was for her. She truly went above and beyond to make the entire process as smooth and stress-free as possible. We’re so glad we chose Maddisons, and you can absolutely trust Karen to manage even the most challenging situations. Highly recommend!

Reply from agent

Dear Julia, Thank you so much for your glowing review, having sold your Mother's home in Pembury with Maddisons. It was an absolute pleasure working with you and your family and we truly appreciate being entrusted with such a significant and emotional sale. The property is so unique and the buyers were so excited about their new home. Despite the distance, it was lovely being able to meet you via our early morning video calls and then in person ahead of completion. We so appreciate your kind words and are absolutely delighted that you have been so pleased with our service throughout your sale. Personal recommendation means so much to us, thank you. Best wishes from all the team at Maddisons.

5.00 /5

Having lived in our house for over 31 years we were nervous to say the least. These fears were immediately overcome by the sheer professionalism, hand holding of Deborah and her fabulous team. Every member played their part with honesty and integrity and we couldn’t have asked for more. Would 100% recommend.

Reply from agent

Thank you so much Craig. 31 years is indeed a long time to have been in your home and just goes to show what a lovely happy home it has been for you. We have all enjoyed working with you both and so pleased we have been able to help with such a big and emotional move for you. Your kind words mean so much to us all and if we can ever help again in the future, we would love to hear from you. With best wishes from all the team at Maddisons.

5.00 /5

We had a very positive experience buying our house through Maddisons residential. Deborah, Milly and the team were excellent at communication throughout. They worked hard to ensure everything ran as smoothly as possible. We would recommend their services to any potential buyers and sellers in the tunbridge wells area.

Reply from agent

Thank you so much for your kind words and for taking the time to share your experience of buying your lovely home in Tunbridge Wells through Maddisons. This was a more unusual situation, regarding the chain and timings, but we are so pleased that we were able to work closely with both you and our sellers to find a workable solution to keep everything on track and this lovely house is now yours to enjoy. We wish you every happiness in your new home and please do not hesitate to contact us if we can be of any further assistance in the future, from all the team at Maddisons.

5.00 /5

Maddidons handled the sale of my flat flawlessly. Their team is conscientious and thorough.

Reply from agent

Dear Josh, Thank you so much for taking the time to share your experience of selling your apartment with Maddisons. It has been a pleasure working with you and we truly appreciate your kind words and your pragmatic approach to the sale throughout the process. With very best wishes, from all the team at Maddisons.

5.00 /5

Great service and great communication. Maddisons made the whole selling process so much easier. They kept me updated at every stage, were always clear with information, and made sure everything stayed on track. I felt really supported throughout, and their attention to detail gave me real confidence in the process. I’d definitely recommend them to anyone looking for an agency that’s organised, straightforward, and genuinely on the ball.

Reply from agent

Dear Muna, We are so thrilled to have helped you with your move and thank you so much for entrusting us with the sale of your house in Tunbridge Wells. Whilst it has been quite the journey for you, I am so pleased that together, we were able to overcome the bumps in the road from chain issues, with a happy and successful outcome for you. We hope you are settling in well to your lovely new home and your buyer was so excited to be able to enjoy Christmas in their new home too. Your kind words mean so much to our team and thank you for taking the time to share your experience of selling with Maddisons. If we can ever help again in the future, we would love to hear from you. Wishing you every happiness in your new surroundings, from all of us at Maddisons.

5.00 /5

The sales process was managed effectively at all stages. Deborah adds personal insight and advice to help support the sale from beginning to end.

Reply from agent

Thank you so much for your lovely review and we so appreciate you taking the time to share your experience of selling your home through Maddisons. We appreciate it was a big move for you both from a much loved home and wish you every happiness for the next chapter in your lives. Thank you so much for entrusting the sale of your beautiful home through Maddions and please do not hesitate to contact us if we can be of any help to you again in the future. With best wishes from all the team at Maddisons.

5.00 /5

Excellent service, couldn't have been more helpful. Fast and efficient and kept in touch every step of the way. Thank you.

Reply from agent

Dear Fiona and Robin, Thank you so much for taking the time to share your experience of selling your lovely home in Pembury through Maddisons. We've really enjoyed working with you both and it was a joy showing potential buyers around your gorgeous gardens. Your kind words mean so much to us all, so a huge thank you from all the team. Wishing you every happiness in your new home and do let us know if we can ever be of help to you again in the future. Best wishes from the Maddisons team.

Contact details
Sales Phone:

01892 514100

Opening hours
Monday-Friday: 09:00 - 17:30 Saturday: 09:00 - 16:00
Address

18 The Pantiles, Tunbridge Wells, Kent , TN2 5TN, South East, UK, TN2

When Deborah Richards founded Maddisons Residential in 2013 she wanted to build an estate agency based on truly exceptional service, proactive and honest advice and an utter passion to sell a client’s property for the best price, to the best buyer, in line with their timescales. She combined her many years of working in wealth management with renovating and selling numerous properties, to deliver the ultimate estate agency experience. Now, with an established team and a dominance in family properties in all core Tunbridge Wells’ postcodes, this aspiration has become a reality. Maddisons Residential receive over 90% of their business from client referrals, are an “Outstanding Agent” in the Best Estate Agency Guide, have countless 5 star ratings on Google and consistently exceed industry averages in terms of % of asking price achieved and time to secure a sale. They also have a fierce reputation for holding a deal together once an offer is received, with an envied fall through rate of just 7%. In 2017, Maddisons branched into lettings, where this overriding objective to deliver truly exceptional service continued. Many landlords cite that Maddisons are their “trusted advisor” on their investment property portfolio. Maddisons’ strapline that excellence is not a skillset, it’s an attitude, are words that they live and breathe by, and they cannot wait to show you how.

Our team

Deborah Richards

Managing Partner

James Richards

Lettings Director

Milly Stedman

Sales Progression Manager

Sinead McCurry

Client Partner

Vicky Monaghan

Client Partner

Jane Lewis

Sales Support Manager

Brea

Office Manager

Lisa Lidgey

Client Partner

Karen Galpin

Sales Director

Muge Turner

Client Partner

Lora Grogan

Property Marketing Coordinator

Kate Girling

Client Partner

Sasha Foot

Property Marketing Coordinator

Ed Macfarlane

Associate Director

Association of Residential Letting Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Relocation Agent Network
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display