We use cookies to give you the best online experience. By using our website you agree to our use of cookies in accordance with our cookie policy & you agree to the site's terms & condition

Maddisons Residential

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

Excellent service from start to finish. Always provided updates, chased solicitors, communication was superb and I genuinely couldn't recommend them enough. They are exactly what an estate agent should be.

Reply from agent

Dear Debbie, This is lovely to read, thank you so much. Your kind words and that you have taken the time to share your experience of working with us really do mean so much to all of us and good communication is something we are very focused on and passionate about. It's been great working with you, both in the sale of your property in Paddock Wood and your purchase of your new home in Tunbridge Wells. You had created a beautiful home which was a joy to market and we were so thrilled for you that our combined effort resulted in multiple offers for you to choose from. Wishing you both every happiness in your new home and whilst we hope you will be very happy there for many years to come, we will always be delighted to hear from you if we can help again in the future. Best wishes, from all at Maddisons Residential.

5.00 /5

We used Maddison’s to sell our home after being unsuccessful with another agent. Deborah’s approach was insightful, honest and professional and she clearly understands the Tunbridge Wells market. All of the viewings team were friendly and professional and gave prompt feedback. We would highly recommend the services of Maddisons to anyone selling in the Tunbridge Wells area.

Reply from agent

Dear Catherine, Thank you so much for taking the time to share your experience of selling your home in Tunbridge Wells with Maddisons. You have a beautiful home in a great location and we were thrilled to have showcased it for you and so pleased to have secured a buyer and help with your move. We have so enjoyed working with you both and wish you every happiness in your new surroundings. Many thanks, once again for your kind words, it really does make our day and please do always give us a call if we can help again in the future. Best wishes from all at Maddisons.

5.00 /5

Craig from Maddisons came round for an appraisal and was very impressed with his knowledge, not only of the local market but their use of modern technology to help market properties & data they have on helping you decide the optimal listing price. A professional and premium service!

Reply from agent

Dear Matt, Thank you so much for your kind words following your market appraisal meeting with one of our Sales Directors, Craig. As a team, we are all very passionate about providing the best possible service to our clients and achieving the best results for them and this begins with our very first client meeting and initial marketing advice. It is lovely to hear how impressed you were with Craig's local and market knowledge and we hope to be working with you soon. Many thanks and best wishes, from all at Maddisons.

5.00 /5

We invited four estate agents to value our house and advise how they would bring it to market. Maddisons Residential were the only ones to tell us what we needed to hear, not what we wanted to hear. With one tour of the house, they managed to identify all the little fixes and low-cost, easy, quick wins that we could make to maximise kerb appeal to attract buyers and optimise the price that the property could fetch. They were also the only estate agent to provide us with two go-to-market prices: one if we did nothing to the house and one if we did the quick wins to optimise kerb appeal. This enabled us to understand the likely Return On Investment (and it was a no brainer!). Maddisons' marketing was first rate. Deborah's warm, personal video gave prospective buyers a real feel for the house - great for attracting buyers and great for eliminating those for whom the house was never going to be right (saving everyone's time!). The photography was highly professional - and they returned at a later date when some of the trees had lost their leaves to get photos with a more open feel to the garden. Communication throughout the sales process was exemplary, with speedy feedback about viewings from the professional, knowledgeable, friendly viewing team. When we did get an offer, Maddisons steered us through the negotiations to get the best possible price from a serious buyer. We then had weekly updates as to what had been done on both sides, and what needed to be done next to keep the process moving forwards. When the bottom of the chain wobbled, founder Deborah Richards herself stepped in to manage the situation proactively to get everything back on track and deliver a speedy completion. No company can ever be all things to all men. But if you are serious about selling your house – and don't want it to sit on the market for months and months – and are looking for an estate agent who will work in honest, collaborative partnership with you, underpinned by exceptional customer service, then Maddisons Residential outperform the competition on every metric. They don't aim to be the cheapest on fees - but high quality never comes with a race to the bottom, and this marginal difference is offset many times over by the emotional and financial benefits of selling your house quickly for near the asking price. The worst thing you can do as a seller is sit on the market for months; Maddisons Residential won't let that happen.

Reply from agent

Dear Siobhan, Wow, what a wonderful review, thank you so very much for your exceptionally kind words. At Maddisons, we are incredibly passionate about wanting to do the very best we can for our clients, to not only provide a service we would want for ourselves in the same position, but to help our clients achieve the best result possible and this includes offering advice on property presentation where we feel it can truly make a difference. We very much appreciated how refreshingly open and receptive you were to our all of our suggestions, and thanks to your hard work in implementing the changes, it made a considerable difference to the end result. It was a joy to work with you in the marketing and sale of your lovely home in Langton Green and we are absolutely thrilled to hear how pleased you have been with the service you have received from Maddisons, from start to finish. Thank you so much for taking the time to share your experience of selling your home with us and hopefully, we can find you somewhere fabulous to move to next. We very much look forward to working with you again. With best wishes from all at Maddisons Residential.

5.00 /5

Maddison’s have given me an outstanding service and more importantly one of their superb sales team managed to find a buyer for a flat l was selling that wasn’t anything special at all and furthermore was up against immense competition. It was through her superb negotiating skills that a buyer was secured and completion is happening next week. Once you have a buyer you are allocated a Sales Progression Manager who gives you a weekly update of everything that is developing with your sale. Again this service is superb as you are kept in the loop every step of the way. Any and every query you might have pertaining to the sale is answered quickly and effectively. It is unusual to pay estate fees in advance but Maddison’s offer a service that goes way beyond most other estate agents. They are a huge asset to Tunbridge Wells.

Reply from agent

Dear Tania, Thank you so much for your wonderful review. It truly means so much to us all when clients take the time to share their experiences of working with us and we were absolutely delighted to have sold your lovely apartment in Tunbridge Wells for you. Lora Grogan, our Sales Director is very passionate about ensuring our homes are showcased at their best to help attract the right buyer, especially in the current market where buyers have so much choice and our sales progressor, Milly, is always very pro-active in her approach, ensuring all parties always know the latest update and doing all she can to help our sales progress as smoothly and as swiftly as possible. We are thrilled you hear you have been so pleased with our service and we are now very much looking forward to working with you again with our lettings team. With best wishes from all at Maddisons.

5.00 /5

We have never been treated so well as tenants than we have been by Maddisons. They have been respectful, prompt and helpful in all our dealings with them, and we would thoroughly recommend their services.

Reply from agent

Dear Antony, Thank you so much for your lovely review. We’re delighted to hear that you have felt respected and well supported throughout your tenancy. Providing a prompt, helpful and professional service is incredibly important to us, and your recommendation is greatly appreciated. Best wishes from all at Maddisons

5.00 /5

Professional from the start, viewings and feed back service excellent. Dealing with sales matters and negotiations were dealt with by the experienced team and would highly recommend if you want a personal and effective agent.

Reply from agent

Dear Hazel, Thank you so much for your kind words and for taking the time to share your experience of selling your beautiful home in Wadhurst with Maddisons. We have thoroughly enjoyed working with you both and conducting viewings in such a stunning setting was an absolute joy. We are so delighted to hear you have been so happy with our service and thrilled to have helped you both with your move. Wishing you every success in your search for your new home and wishing you every happiness in your new surroundings. With best wishes from all the team at Maddisons.

5.00 /5
Reply from agent

Dear Ilona, Thank you so much for your 5 star review of selling your home in Tunbridge Wells with Maddisons. We were thrilled with the response to your property and so pleased to have secured a great buyer for you so quickly. Many thanks from all the team at Maddisons.

5.00 /5

I want to take a moment to share my experience of working with Rebecca Chapman at Maddisons Residential - who in short was amazing from start to finish. We recently secured a property via Maddisons and Becky really went out of her way - firstly to help us secure the house; and then by ensuring our experience was seamless. The communication was organized accurate and timely throughout. Thank you Becky! You made our year! We are so happy!

Reply from agent

Dear Angelique, What a lovely review to read and thank you so much for taking the time to share your experience of renting a property in Tunbridge Wells through Maddisons, we are truly grateful. We were absolutely delighted to help you find such a lovely home and we are so pleased that your experience has been such a positive one. Becky and our lettings team strive to ensure both our landlords and residents receive the highest quality service and it's lovely to hear it so appreciated. Wishing you continued happiness in your home, from all the team at Maddisons.

5.00 /5

Thank you to the entire team for making this journey so seamless. You’ve found us another absolutely perfect home. A special thank you to Rebecca who has gone above and beyond to support and help us on each journey of finding a home and managing all of the admin involved. A very special service. With many thanks, Helene and Cem

Reply from agent

Dear Helene and Cem, Thank you so much for your kind words and for taking the time to share your experience of renting your home with Maddisons. We are so pleased that you have found the experience to be so seamless and its lovely to read your coment about Rebecca, who we are very lucky to have in our team as she truly does care about providing the best possible service. We are so thrilled to have helped you find such a perfect home and we hope you are enjoying being so close to The Grove park. Wishing you every happiness in your home, from all at Maddisons.

Contact details
Sales Phone:

01892 514100

Opening hours
Monday-Friday: 09:00 - 17:30 Saturday: 09:00 - 16:00
Address

18 The Pantiles, Tunbridge Wells, Kent , TN2 5TN, South East, UK, TN2

When Deborah Richards founded Maddisons Residential in 2013 she wanted to build an estate agency based on truly exceptional service, proactive and honest advice and an utter passion to sell a client’s property for the best price, to the best buyer, in line with their timescales. She combined her many years of working in wealth management with renovating and selling numerous properties, to deliver the ultimate estate agency experience. Now, with an established team and a dominance in family properties in all core Tunbridge Wells’ postcodes, this aspiration has become a reality. Maddisons Residential receive over 90% of their business from client referrals, are an “Outstanding Agent” in the Best Estate Agency Guide, have countless 5 star ratings on Google and consistently exceed industry averages in terms of % of asking price achieved and time to secure a sale. They also have a fierce reputation for holding a deal together once an offer is received, with an envied fall through rate of just 7%. In 2017, Maddisons branched into lettings, where this overriding objective to deliver truly exceptional service continued. Many landlords cite that Maddisons are their “trusted advisor” on their investment property portfolio. Maddisons’ strapline that excellence is not a skillset, it’s an attitude, are words that they live and breathe by, and they cannot wait to show you how.

Our team

Deborah Richards

Managing Partner

James Richards

Lettings Director

Milly Stedman

Sales Progression Manager

Sinead McCurry

Client Partner

Vicky Monaghan

Client Partner

Jane Lewis

Sales Support Manager

Brea

Office Manager

Lisa Lidgey

Client Partner

Karen Galpin

Sales Director

Muge Turner

Client Partner

Lora Grogan

Property Marketing Coordinator

Kate Girling

Client Partner

Sasha Foot

Property Marketing Coordinator

Association of Residential Letting Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Relocation Agent Network
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display