We use cookies to give you the best online experience. By using our website you agree to our use of cookies in accordance with our cookie policy & you agree to the site's terms & condition

Maddisons Residential

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

We sold our house in 2025 through Maddisons, and Karen (and the team) were amazing every step of the way. It was an unusual property, I live overseas, the buyers were tricky, lawyers were delayed and we needed additional last minute help to empty the house to meet the deadline - but everything was handled with professionalism and expert guidance. Karen also has great local networks - a moving company helped us at the 11th hour, only because they knew it was for her. She truly went above and beyond to make the entire process as smooth and stress-free as possible. We’re so glad we chose Maddisons, and you can absolutely trust Karen to manage even the most challenging situations. Highly recommend!

5.00 /5

Having lived in our house for over 31 years we were nervous to say the least. These fears were immediately overcome by the sheer professionalism, hand holding of Deborah and her fabulous team. Every member played their part with honesty and integrity and we couldn’t have asked for more. Would 100% recommend.

5.00 /5

We had a very positive experience buying our house through Maddisons residential. Deborah, Milly and the team were excellent at communication throughout. They worked hard to ensure everything ran as smoothly as possible. We would recommend their services to any potential buyers and sellers in the tunbridge wells area.

Reply from agent

Thank you so much for your kind words and for taking the time to share your experience of buying your lovely home in Tunbridge Wells through Maddisons. This was a more unusual situation, regarding the chain and timings, but we are so pleased that we were able to work closely with both you and our sellers to find a workable solution to keep everything on track and this lovely house is now yours to enjoy. We wish you every happiness in your new home and please do not hesitate to contact us if we can be of any further assistance in the future, from all the team at Maddisons.

5.00 /5

Maddidons handled the sale of my flat flawlessly. Their team is conscientious and thorough.

Reply from agent

Dear Josh, Thank you so much for taking the time to share your experience of selling your apartment with Maddisons. It has been a pleasure working with you and we truly appreciate your kind words and your pragmatic approach to the sale throughout the process. With very best wishes, from all the team at Maddisons.

5.00 /5

Great service and great communication. Maddisons made the whole selling process so much easier. They kept me updated at every stage, were always clear with information, and made sure everything stayed on track. I felt really supported throughout, and their attention to detail gave me real confidence in the process. I’d definitely recommend them to anyone looking for an agency that’s organised, straightforward, and genuinely on the ball.

Reply from agent

Dear Muna, We are so thrilled to have helped you with your move and thank you so much for entrusting us with the sale of your house in Tunbridge Wells. Whilst it has been quite the journey for you, I am so pleased that together, we were able to overcome the bumps in the road from chain issues, with a happy and successful outcome for you. We hope you are settling in well to your lovely new home and your buyer was so excited to be able to enjoy Christmas in their new home too. Your kind words mean so much to our team and thank you for taking the time to share your experience of selling with Maddisons. If we can ever help again in the future, we would love to hear from you. Wishing you every happiness in your new surroundings, from all of us at Maddisons.

5.00 /5

The sales process was managed effectively at all stages. Deborah adds personal insight and advice to help support the sale from beginning to end.

Reply from agent

Thank you so much for your lovely review and we so appreciate you taking the time to share your experience of selling your home through Maddisons. We appreciate it was a big move for you both from a much loved home and wish you every happiness for the next chapter in your lives. Thank you so much for entrusting the sale of your beautiful home through Maddions and please do not hesitate to contact us if we can be of any help to you again in the future. With best wishes from all the team at Maddisons.

5.00 /5

Excellent service, couldn't have been more helpful. Fast and efficient and kept in touch every step of the way. Thank you.

Reply from agent

Dear Fiona and Robin, Thank you so much for taking the time to share your experience of selling your lovely home in Pembury through Maddisons. We've really enjoyed working with you both and it was a joy showing potential buyers around your gorgeous gardens. Your kind words mean so much to us all, so a huge thank you from all the team. Wishing you every happiness in your new home and do let us know if we can ever be of help to you again in the future. Best wishes from the Maddisons team.

5.00 /5

Maddison’s were a delight to work with in the selling of our home. Deborah and her team were attentive, gave excellent advice and really helped to get the sale over the line. Highly recommend.

Reply from agent

Dear Caron and Stephen, Thank you so much for your kind words and glowing review, it truly means so much to us all. We have all enjoyed working with you both and thank you so much for entrusting the sale of your much loved home in Tunbridge Wells to our team at Maddisons. It's been quite the journey but thank you for being wonderful sellers and we're so pleased for you. Wishing you both every happiness in your new surroundings from all at Maddisons.

5.00 /5

From signing up with Maddisons through to completion we felt supported by a team of outstanding professionals that know their business inside out and who readily offered sound advice to us at critical moments of the sale. We could not have been looked after better.

Reply from agent

Dear Paul, Thank you so much for your kind words, this really is so lovely to read and we are so grateful for you taking the time to share your experience of selling your home through Maddisons. We truly care about our clients and so pleased that you felt so well supported by our team. Wishing you every happiness in your new home. From all at Maddisons.

5.00 /5

Thank you very much Deborah and the team for the excellent service you gave us, from start to finish. Your advice, negotiating skills and updates through to completion were superb. We will definitely recommend you!

Reply from agent

Dear Lea, It has been an absolute pleasure working with you and thank you so much for taking the time to share your experience of selling your super apartment with Maddisons. Your kind words mean so much to us all and we are so thrilled to hear how pleased you have been with our service. If we can help again in the future with your next move, we would love to hear from you. Best wishes from all at Maddisons

Contact details
Sales Phone:

01892 514100

Opening hours
Monday-Friday: 09:00 - 17:30 Saturday: 09:00 - 16:00
Address

18 The Pantiles, Tunbridge Wells, Kent , TN2 5TN, South East, UK, TN2

When Deborah Richards founded Maddisons Residential in 2013 she wanted to build an estate agency based on truly exceptional service, proactive and honest advice and an utter passion to sell a client’s property for the best price, to the best buyer, in line with their timescales. She combined her many years of working in wealth management with renovating and selling numerous properties, to deliver the ultimate estate agency experience. Now, with an established team and a dominance in family properties in all core Tunbridge Wells’ postcodes, this aspiration has become a reality. Maddisons Residential receive over 90% of their business from client referrals, are an “Outstanding Agent” in the Best Estate Agency Guide, have countless 5 star ratings on Google and consistently exceed industry averages in terms of % of asking price achieved and time to secure a sale. They also have a fierce reputation for holding a deal together once an offer is received, with an envied fall through rate of just 7%. In 2017, Maddisons branched into lettings, where this overriding objective to deliver truly exceptional service continued. Many landlords cite that Maddisons are their “trusted advisor” on their investment property portfolio. Maddisons’ strapline that excellence is not a skillset, it’s an attitude, are words that they live and breathe by, and they cannot wait to show you how.

Our team

Deborah Richards

Managing Partner

James Richards

Lettings Director

Milly Stedman

Sales Progression Manager

Sinead McCurry

Client Partner

Vicky Monaghan

Client Partner

Jane Lewis

Sales Support Manager

Brea

Office Manager

Lisa Lidgey

Client Partner

Karen Galpin

Sales Director

Muge Turner

Client Partner

Lora Grogan

Property Marketing Coordinator

Kate Girling

Client Partner

Sasha Foot

Property Marketing Coordinator

Ed Macfarlane

Associate Director

Association of Residential Letting Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Relocation Agent Network
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display