Had a terrible experience with this branch. On Friday 26th December, I called asking for a home report for a property in Anson Avenue, Falkirk. Mr Graham picked up the call. He sent me the home report and then proceed to rudely interrupt …
Kings Estates - Tunbridge Wells
5 Mount Pleasant Road, Tunbridge Wells, TN1 1NT, UK, TN1
Featured
4.8
409 reviews
Recent reviews
A selection of reviews, highest rated first. Not every review may be shown.
terrible service, no communication between departments. If you are a university student, DO NOT USE
Reply from Kings Estates - Tunbridge Wells: We believe this review may have been left in error. Kings Estates in Tunbridge Wells is a completely independent agency and not affiliated with any other brand or offices. We take pride in our service and communication . If this review as meant for another company, we kindly ask that it is redirected accordingly. Thank you
Take weeks to do anything! Keep passing the ball to colleagues who never call back
Reply from Kings Estates - Tunbridge Wells: We apologise for any delays you may have experienced. We value your feedback and will ensure better communication in the future. Thank you for bringing this to our attention. Please do contact us via review@countrywide.co.uk if you wish to discuss further your rating and any concerns you may have.
Kind regards, Lucy, Customer Relations.
Stay far away from this letting agent I was a first time buyer and they stringed me along to serve themselves and there needs they make up the prices as they go on and take take take with very little in return Solves up why landlord are all selling up Landlord and first time buyers be aware of these cowboys
Had a very negative experience letting through Kings. I rented a house which was infested with slugs at night, which was not resolved. Furthermore I had very greedy and unfair landlords who agreed to me painting the garden fence then …
Reply from Kings Estates - Tunbridge Wells: Dear Amanda,
Thank you for your review. I’m sorry to hear you had such a frustrating … More
Spoke to Oliver trying to book a viewing on a property and he seems to be blocking the viewing which is really bizarre. He claims to run the branch but i struggle to believe that based on his attitude, i feel sorry for the landlord trying to rent his empty property!
Reply from Kings Estates - Tunbridge Wells: Hello Joe,
Thank you for taking the time to leave your comments, however, I am aware that you and another person have made your comments know across multiple of our branch locations. As such I would encourage you to contact us via review@countrywide.co.uk so that we can address your concerns directly.
With the above in mind, I would kindly ask you to remove your review for any branch of which these comments are not directed towards. This is to avoid any unfairness for our hardworking and dedicated teams that were not involved in your recent experience.
Kind regards, Scott (Customer Relations Team)
Not good service if you are a tenant.
Sadly I wan not impressed at all with the service I received. I was told many things that did not materialised. The service was very poor from the start, errors were made and I had to continually chase the staff, took two weeks to get my property on rightmove, took three weeks for brochures which cost £500 waste of money, no photo in window and no updates. Basically I had to chase them for everything or all the above would have either not happened or taken longer. The only plus was that the staff were really lovely. I do not recommend ADMaid. Still waiting for my EPC and Photos after emailing them once, left a message and spoke to a member of staff ! That's the service I received. Good talk but little action.
Reply from Kings Estates - Tunbridge Wells: Dear Angela, thank you for your feedback and I am sorry you feel your experience has been negative especially since this instruction was gained through two recommendations and you wanted your property marketed through this branch. We were instructed on the 22nd march to do a bespoke 12 page brochure of your property which included aerial photos and a professional floorplan, as this is custom made there is an upfront cost of £500 however this is returned when the property is sold. Weather permitting these were all done and the property appeared on Rightmove on the 31st March. All details and pictures were sent to you and approved for printing by the 11th April which we apologise is a little longer that our usual process, but this was only because of the extra care which had been taken in producing a quality brochure. We understand that the EPC and photos have been sent to you and the matter has now been drawn to a close but I would like to apologise that you found this frustrating. Please do not hesitate to contact me at the branch on 01689 797058.
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