We recently sold my mum’s house through Parker’s Tilehurst. Initially the communication was great amongst the team, regular updates through a joint what’s app group with various members of the team. Mums house sale wasn’t the most straight forward as we had one buyer pull out. We soon received another and the house sold. However, communication as soon as the house was sold was poor! It soon became clear as soon as they had their sale they had zero interest in my mums best interests. We had to chase them for updates constantly, they were rude when phoning in and it all came to a head so I spoke with Charlie who assured me that he would take control of everything. Well……. he was no where to be seen from this day forward! They made promises they couldn't keep just to keep you happy. I wouldn’t recommend this company. If you want a stress free sale or purchase avoid. To be honest I think giving them two stars is pretty generous.

Awful service. My retired mother was looking to rent a property. She found one that had been on the market since January, well priced and below the LHA (Local Housing Allowance). Spoke to Ben and asked for a viewing. They just kept on about her Annual Income which is not a true reflection of affordability given that she claims Housing Benefit on top of her pension. We even offered a very credit worthy Guarantor. Ben said he would "ask the landlord" and get back to us. But it seemed clear they were just fobbing us off. No wonder the property has been up for rent since January. My mother had been in contact with this agency on at least 3 occasions and never heard anything back. So unless your a millionaire I wouldn't bother!

I rented a property through this agency out of urgency, as I really needed a place at the time. Unfortunately, the flat I ended up with was in poor condition, the shower head was literally held together with tape, and part of the kitchen flooring had come off. I had to buy glue and fix it myself. I also had to take on the task of reconciling the utility bills, which should have been handled by the agency. They promised to resolve all the issues, but nothing was ever fixed. At one point, I was even pressured with the comment, “Do you want to leave?” an unhelpful and dismissive response to legitimate concerns. When the toilet extractor fan broke, I replaced it myself, and they never reimbursed me. Due to work commitments, I didn’t have the time or energy to constantly follow up or find a new place, so I endured the situation. To make matters worse, at the end of my tenancy, they had the audacity to try to claim my entire deposit. It’s genuinely outrageous and unjust. Based on my experience, I would never recommend this agency. As for all the glowing reviews, they're hard to believe. I wouldn't be surprised if some of them were paid or fake.

Worst letting agency, they'll charge you money for crazy stuff even if the property is in better shape than when it was rented out, do not recommend, Worst experience ever

Very disorganised! After looking for long time, had found a home that we were genuinely interested in. Sent an offer in which was accepted and got a survey done on the property. It was a waste of money to carry out the survey. The property was sold before the survey report came back and Parkers did not inform us. They didn't give any proper explanation as to what happened.

Shocking letting agent filtering calls and making property inaccessible like if they own them. Fail to call back and don’t deliver upon their words.

Shocking letting agent filtering calls and making property inaccessible like if they own them. Fail to call back and don’t deliver upon their words.

If you are trying to sell your house and wondering why it’s not happening maybe my experience can shed light on the reasons. We booked a house viewing for Saturday at 1.45pm - got there early and after 10 minutes no-one had arrived. Called the office to be told - that property isn’t on our books - I assured the person I was speaking to I had arranged a viewing via the Tilehurst office and the board outside the house said Tilehurst office and they said oh yes - but you can’t possibly have a viewing as it’s not in the diary. I explained I had booked and confirmed the person’s name - was then told well they have another viewing at 2pm so you can’t have one. So disappointing to make all the effort to view a property to be let down without much consideration.

Just terrible. I think they really enjoy the taste of boot tbh. Filter by 1 star comments to see why.