Dear Gogi I'm not familiar with any property that you have attempted to buy through us nor a situation where someone has withdrew from buying a property recently. We pride ourselves on customer service so since you have been so forthcoming in "name dropping" me I would certainly appreciate the opportunity to look into this particular file. Your comments seem rather unfair given when acting for our vendors its our duty to ensure any buyer is in a position to buy and is committed to do so. I notice from your Google account you are located in the United States which again I do not recall ever dealing with any buyers from this country so would really appreciate to get an understanding as to who you are and what property this is associated with. My direct line is +441189422112 Kind regards

Dear Mr Moon. Rather disappointed by your comments. We have discussed your gripe and tried to explain from our point of view it is quite normal practice when leaving a property that it is professionally cleaned, as it was when you moved in, along with the carpets. It is cleary stated in your tenancy agreement which you signed (clause 7.2.10) that it is the tenants responsibility to have the property cleaned. Whilst I appreciate you say you had cleaned the property, it was certainly not done to a professional standard with food being left in the freezer, crumbs left all over the cooker and bathroom fitments heavily scaled. It is for this reason we are having to retain an element of your deposit to have the property professionally cleaned as per the signed tenancy agreement. I think it is unfair to say this is an appalling tenant service and if you would like to discuss any matters further that we have not already done so on the phone or via email you can do so at 01189420811 or bruce.taylor@parkersproperties.co.uk Parkers prides itself on a professional service as per our many genuine reviews left on this site, I'm sorry you do not feel how many of our other customers do. Kind regards