A wonderful service we were given by mrj treated us as if we were the only people selling our house. Would definitely use them again great estate agents.

Prompt response. Very understanding and efficient staff. God bless.

We had an extremely disappointing experience with Robinson Michael Jackson in Strood, particularly with Nancey Liddle. The service we received was the worst we've ever encountered. We viewed approximately 10 properties with them, and almost every morning before the viewing, they would call to reschedule, often neglecting to update their system. Sometimes, this resulted in us traveling miles for viewings only to find out they hadn't been scheduled on their system, wasting our time and resources. We mentioned to the Nancey that we’re frustrated that our viewings are constantly being rescheduled and she said that there’s no record of reschedulings on their system. I had to provide screenshot text messages evidence where they had rescheduled multiple times but failed to make a record of it. Nancey's approach throughout was very rude, unprofessional, and manipulative. She pressured us into making a much higher offer than the asking price. When we felt uncomfortable the day after and wanted to view another property to ensure we weren’t getting the short end of the stick as first-time buyers, she told us that we would be causing emotional distress to the elderly couple whose property we had put the offer on. She shouted at us on the phone despite us remaining calm throughout. We would not recommend Robinson Michael Jackson Strood to anyone seeking a smooth and professional property transaction. The lack of reliable communication and professional integrity was deeply disappointing.

Definitely would never sell or buy through these agents. Arrogant, untrustworthy, underhanded and unprofessional. If you don't complete in SEVEN weeks they will sell to someone else without warning. From other negative reviews it seems like this company actively encourages gazumping and does not care about buyers at all or any financial loss suffered. This practice only adds stress to an already difficult process, prioritizing personal financial gain over fairness. (Please refer to the other negative reviews for similar experiences.) They also Charge for AML (Anti-Money Laundering) checks when many other agents do not, and refusing to refund when sales fall through, comes across as a predatory practice aimed at profiting from unfortunate circumstances Having dealt with numerous agents for many years, I have never felt the need to write a negative review.

Our experience with RMJ has been extremely poor. First issue was valuation- we stated what we needed , (based on comparables in our area) We raised concern with price it was going to be marketed due to the price we needed, however trusted their expertise, all low end offers initially. We were told that our seller was under pressure to move, we were surprised to have our offer accepted as was aware that there were many offers on the property all in different positions ( we also had an inkling our offer was going to be accepted by comments made to us). To note - we were not proceed able buyers. It then took 13 days for our home to go into the market, despite me chasing (we had a 14 day cooling of clause in our contact) . According to RMJ we held this up because we refused to go ahead with the professional photography we were being ‘strongly advised’ to use after several times of telling them no. Pushing us to accept offers -2offers received- at the bottom end of scale, Nancey was basically pushing us into accepting these. We refused. Our property had been on the market 1 week. Nancey very abrupt and rude on these phone calls. After refusing the offers Nancey then called me to say she’d spoken to the house we were buying, and they had kindly offered to deduct money from the sale price. Could we now accept one of the offers on the table. Whilst we were extremely grateful for this reduction, we were still not where we needed to be; they were fully aware of this. We felt like we were backed into corners constantly throughout this process. We never asked for this reduction. We were prepared to pay what we offered; so we’re extremely grateful by this kind gesture from our seller; although we had a very strong feeling something wasn’t adding up. After trying to get this revised figure in writing, we finally did after a week of chasing - was no conditions attached to this reduction. We then accept an offer on our home at the price we were happy with. Only problem was, our buyer had his home on the market. So wasn’t proceedable at that moment in time ( we was in a worst position as when our offer was accepted we wasn’t even in market!) Reece then started advising us now the reduction in value was based on us received x & x on our home. I advised this was never the case, and nor should our seller know our offers on our home that’s confidential. Reece started back tracking saying it was now based on us having a proceedable buyer. Nancey tells me the house we were buying was going back to market; I was utterly shocked, I then spoke to the seller directly who advised they never agreed to a reduction In Price! Despite it being put to us,that the seller was the one to have offered to reduce, the seller told me that she was told we could not afford our offer! And could they reduce the price! to say we were shocked was an understatement! The seller told Me how it unfolded from their side and this made sense. When I called Nancey out on this, Nancey basically implied the owner was getting confused (an elderly person involved). instead of taking accountability and owing the situation and admitting a huge mistake has happened. we, to date have been told numerous versions of this how this happened. Thankfully all documented in emails. The current story from rmj is the seller did agree it but unfortunately wasn’t recorded on the system or an instruction was never put in place; however this has been done now🙃; I have asked how can conversation now be logged when it never happened! Strange how this was done after us complaining and losing the property too. Unprofessional, unfair and unjust comments about our buyer, because they door knocked a property to register their interest and they had a SO property to sell. This is just a VERY brief’ summary of our experience with RMJ. We are currently going through the motions of the complaint procedure. My advice would be if you do use RMJ; record everything in writing, every single call! Only positive was Freya was very helpful and friendly!

Sadly we didn’t have a great experience with Robinson Michael & Jackson. We understand that sometimes the process of buying a house is out of everyone’s control but we had negative experiences with the Assistant Branch Manager and general team throughout our failed purchase. Callum was very helpful throughout our viewing process, however when trying to communicate and negotiate with our seller via the assistant branch manager, we were met with rudeness. We were kept in the dark for 3 months before the seller eventually pulled out, costing us £3k in searches and fees with absolutely zero help from the agents following this. The assistant branch manager made this whole process very negative, was pushy, rude and didn’t have our best interests at heart. The communication following the seller pulling out was ridiculous, being called the same day by other staff asking how our search is going and how we’re getting on looking. We’ve since purchased a house through Haart and had amazing experience. If we look for a house in the future we would avoid this branch and not recommend to friends and family.

Completely rude and unprofessional sales chavs, sorry girls. Practically try to force you to receive marketing contact and argue on the phone with you like they’re talking to their mates, all because I didn’t want to give my personal email address and gave a telephone number instead. Refuse to contact sellers to let you view a property unless you give your entire life history to them because they want the commission.