Phoned up on the Monday to veiw a house said they would get back to me but didn't, then phoned them on the Wednesday to view 2 houses and they said they would call back to me it's Saturday now and still heard nothing and now all 3 house are sold stc, pretty poor if you ask me

Where do we start with the service they provided? Minimal contact throughout the whole process, the most unprofessional emails received (children could type them better). On the day of completion we received no phone calls even though the day before we asked them to be updating us on the day, after all that’s what you pay for isn’t it? No involvement what so ever in the hand over of keys and we were left until 8pm waiting for keys when the transaction went through before midday. And still no contact?! You have been the biggest let down and our sale was made very easy for you considering you didn’t even have to market it. Disappointed is an understatement.

Found a house we liked, got told if we accepted the offer on our property then the vendor would accept our offer, wjich we did, 2 days later apparently a cash buyer comes in and the vendor goes with them as it's a "quick sale" explained that mine would be a quick sale as my purchaser was using his own solicitors ect. Poor communication with with TJ and harry (think that was his name) didnt return calls absolute disgrace. Found another property a week later closer to our old home and completed last week, this took 6 weeks, apparently it was going to take months according the the woman in Robinsons. All I can say is dont use these to put your house up for sale. Glad it fell through as now I haven't moved further out.

Awful. Total one way street when it comes to getting work done. Couldnt organise a drink in a brewery

Awful experience! Do not use. Unprofessional and obstructive. They wouldn't pass on offers to vendor, they demanded to see deeds to house I was selling as proof of ability to pay. They had their own agenda and tried every trick to put me off. Even vendor was fed up with them n gave me his mobile number so we could communicate directly. I gave up n bought a different house with purple bricks who were brilliant by comparison.

Absolutely waste of time ! They do not call back , they cancel viewings in last minutes ....

Have been using these agents for about 3 months as I am looking to buy a new home. They think it's acceptable to lie on status of properties when you place offers to maximise their profits. The store manager thinks it's acceptable to confirm bookings although the property has already been sold and no information is given had to find out by an Internet advert. Using an offer I retracted to 'persuade' a bigger offer although the offer was never there to begin with. Overall experience was bad and a full report is being given to ombudsman. Currently working with all the other agencies in the area.

RUBBISH! No rent paid to me for months on end - gas safety checks not carried out leaving me liable for prosecution - spoke to my tenant who was very unhappy as well would not recommend