Where do I start. I wish I could give this company -10 stars. As a new landlord, I commissioned this company to secure a tenant. Before paying them, I explained to the branch manager that I was a new landlord and so I will need a level of support throughout, in terms of answering questions I may have- they said yes of course they will support me. After I paid them (overcharged me btw), they treated me like I did not exist. When I called the branch, they spoke down to me and told me that if I want them to answer my questions I need to pay them. I was so disappointed because I had 4 other estate agents to choose from and I chose them because they said they would offer support, but I suppose they tell you anything to get your money and once they get your money - you are disposable. Secondly I asked them not to place a letting board on the property for several reasons. 2 days after the let was agreed, there was a letting board on the property - what made it worse - it stayed there for approximately 7months despite asking them to remove this on numerous occasions. 3rdly, I said to them that the tenant they chose was quite rude at the viewing and then he asked to change the terms of the contract to suit him. So I asked RMJ to find another tenant who is happy with the standard terms. RMJ couldn't be bother to do so because all the paperwork and checks had already been done, and so they insisted on me keeping the tenant. It turned out that the tenant was a tenant from hell as my gut feeling was telling me initially - he stole my work equipment, damaged my house and stole my door. RMJ did nothing to assist, they would not even answer any of my calls, emails or questions - they insisted on me paying them or using their fully managed service - they were so cold, rude, uncaring and callous. I would encourage all landlords to stay clear for your own sanity. For the amount of money I paid I feel this was a complete and utter waste of money - I would feel much better if I had donated all the money to charity! I have now managed to find a much better estate agent - Paramount Lettings and they have been extremely supportive and I ended up paying less that RMJ had charged. Paramount offers value for money, I wish I had used them the year before because it has been a year of complete headache with Robinson Michael & Jackson. ***RESPONSE - Kelly we both know your response does not have an ounce of truth in it. What you have written in your response is what you should have told us when you visited us last year, before you took our money, so that we could have made an informed decision and used a better estate agent. But don't blatantly lie to us to gain our money and then leave us in the deep end when issues arise. That is what annoyed and frustrated me the most. Can you imagine how stressed and anxious this situation made me, especially when your company shut me down how many times when YOU personally promised to provide support?? Your team would not even listen to me, no even to take the lettings board down. Your team would shut me down at the very instant I ask them a question - I was not asking you to get involved - these are completely 2 different things. I have had to get guidance from other estate agent like HAART and PARAMOUNT who both were was very helpful and instrumental. You really do need to look into your service levels because it is currently at ground 0 and this is not even an exaggeration, it is based on my experience. I think there are learning points to be had here, instead of being defensive - the first one is - dont make promises you can't deliver.

Arranged property viewing and was told i have to show my mortgage in principle, which i sent by email. Following receipt i was told to speak to Robinson Michael mortgage advisor and i declined because i already have mortgage agreed with NatWest. I was then told that viewing cannot be arranged. I find this unprofessional and disgusting. Why do i have to use your mortgage advisor before i can arrange for viewing. No one should release their confidential mortgage details to this estate agent because they are looking for business.NegativeQuality, Professionalism

Phoned up on the Monday to veiw a house said they would get back to me but didn't, then phoned them on the Wednesday to view 2 houses and they said they would call back to me it's Saturday now and still heard nothing and now all 3 house are sold stc, pretty poor if you ask me

Where do we start with the service they provided? Minimal contact throughout the whole process, the most unprofessional emails received (children could type them better). On the day of completion we received no phone calls even though the day before we asked them to be updating us on the day, after all that’s what you pay for isn’t it? No involvement what so ever in the hand over of keys and we were left until 8pm waiting for keys when the transaction went through before midday. And still no contact?! You have been the biggest let down and our sale was made very easy for you considering you didn’t even have to market it. Disappointed is an understatement.

Found a house we liked, got told if we accepted the offer on our property then the vendor would accept our offer, wjich we did, 2 days later apparently a cash buyer comes in and the vendor goes with them as it's a "quick sale" explained that mine would be a quick sale as my purchaser was using his own solicitors ect. Poor communication with with TJ and harry (think that was his name) didnt return calls absolute disgrace. Found another property a week later closer to our old home and completed last week, this took 6 weeks, apparently it was going to take months according the the woman in Robinsons. All I can say is dont use these to put your house up for sale. Glad it fell through as now I haven't moved further out.

Awful. Total one way street when it comes to getting work done. Couldnt organise a drink in a brewery

Awful experience! Do not use. Unprofessional and obstructive. They wouldn't pass on offers to vendor, they demanded to see deeds to house I was selling as proof of ability to pay. They had their own agenda and tried every trick to put me off. Even vendor was fed up with them n gave me his mobile number so we could communicate directly. I gave up n bought a different house with purple bricks who were brilliant by comparison.

Absolutely waste of time ! They do not call back , they cancel viewings in last minutes ....

Have been using these agents for about 3 months as I am looking to buy a new home. They think it's acceptable to lie on status of properties when you place offers to maximise their profits. The store manager thinks it's acceptable to confirm bookings although the property has already been sold and no information is given had to find out by an Internet advert. Using an offer I retracted to 'persuade' a bigger offer although the offer was never there to begin with. Overall experience was bad and a full report is being given to ombudsman. Currently working with all the other agencies in the area.