Thank you TJ for making the first process of selling our home so easy! You were friendly and helpful and made the whole experience stress free. The next stage was a little trying at times....nothing to do with you guys! Michelle came to the rescue and was truly wonderful! She never gave up the fight even though many obstacles laid in her way !! Can’t thank you guys enough for all your help and if you’re ever down our way drop in and take in the wonderful sea views!

If you are looking for an estate agent to sell your house, Robinson Michael and Jackson Strood Branch is the estate agent for you. We got an offer after less than 6 weeks on the market. During the initial part of the sale process we got good feedback from the team as how the viewings were progressing. Unfortunately the only disappointment was the second stage of the sale after we received an offer. This stage was dragged by the solicitors. I think a constructive feedback will be to offer better communication between the solicitors and the estate agent. This will be an important key aspect to improve. Since in different occasions we didn’t know in which stage of the sale we were and we were told one thing by the estate agent and another thing by the solicitor. In the end, we would like to say thank you to Michelle Wilkins for her help in pushing the final stage until the end. We would recommend this estate agent but if we would have had the choice again we wouldn’t use their solicitors.

A wonderful service we were given by mrj treated us as if we were the only people selling our house. Would definitely use them again great estate agents.

Prompt response. Very understanding and efficient staff. God bless.

We had an extremely disappointing experience with Robinson Michael Jackson in Strood, particularly with Nancey Liddle. The service we received was the worst we've ever encountered. We viewed approximately 10 properties with them, and almost every morning before the viewing, they would call to reschedule, often neglecting to update their system. Sometimes, this resulted in us traveling miles for viewings only to find out they hadn't been scheduled on their system, wasting our time and resources. We mentioned to the Nancey that we’re frustrated that our viewings are constantly being rescheduled and she said that there’s no record of reschedulings on their system. I had to provide screenshot text messages evidence where they had rescheduled multiple times but failed to make a record of it. Nancey's approach throughout was very rude, unprofessional, and manipulative. She pressured us into making a much higher offer than the asking price. When we felt uncomfortable the day after and wanted to view another property to ensure we weren’t getting the short end of the stick as first-time buyers, she told us that we would be causing emotional distress to the elderly couple whose property we had put the offer on. She shouted at us on the phone despite us remaining calm throughout. We would not recommend Robinson Michael Jackson Strood to anyone seeking a smooth and professional property transaction. The lack of reliable communication and professional integrity was deeply disappointing.

Definitely would never sell or buy through these agents. Arrogant, untrustworthy, underhanded and unprofessional. If you don't complete in SEVEN weeks they will sell to someone else without warning. From other negative reviews it seems like this company actively encourages gazumping and does not care about buyers at all or any financial loss suffered. This practice only adds stress to an already difficult process, prioritizing personal financial gain over fairness. (Please refer to the other negative reviews for similar experiences.) They also Charge for AML (Anti-Money Laundering) checks when many other agents do not, and refusing to refund when sales fall through, comes across as a predatory practice aimed at profiting from unfortunate circumstances Having dealt with numerous agents for many years, I have never felt the need to write a negative review.