Where do I start. I wish I could give this company -10 stars. As a new landlord, I commissioned this company to secure a tenant. Before paying them, I explained to the branch manager that I was a new landlord and so I will need a level of support throughout, in terms of answering questions I may have- they said yes of course they will support me. After I paid them (overcharged me btw), they treated me like I did not exist. When I called the branch, they spoke down to me and told me that if I want them to answer my questions I need to pay them. I was so disappointed because I had 4 other estate agents to choose from and I chose them because they said they would offer support, but I suppose they tell you anything to get your money and once they get your money - you are disposable. Secondly I asked them not to place a letting board on the property for several reasons. 2 days after the let was agreed, there was a letting board on the property - what made it worse - it stayed there for approximately 7months despite asking them to remove this on numerous occasions. 3rdly, I said to them that the tenant they chose was quite rude at the viewing and then he asked to change the terms of the contract to suit him. So I asked RMJ to find another tenant who is happy with the standard terms. RMJ couldn't be bother to do so because all the paperwork and checks had already been done, and so they insisted on me keeping the tenant. It turned out that the tenant was a tenant from hell as my gut feeling was telling me initially - he stole my work equipment, damaged my house and stole my door. RMJ did nothing to assist, they would not even answer any of my calls, emails or questions - they insisted on me paying them or using their fully managed service - they were so cold, rude, uncaring and callous. I would encourage all landlords to stay clear for your own sanity. For the amount of money I paid I feel this was a complete and utter waste of money - I would feel much better if I had donated all the money to charity! I have now managed to find a much better estate agent - Paramount Lettings and they have been extremely supportive and I ended up paying less that RMJ had charged. Paramount offers value for money, I wish I had used them the year before because it has been a year of complete headache with Robinson Michael & Jackson. ***RESPONSE - Kelly we both know your response does not have an ounce of truth in it. What you have written in your response is what you should have told us when you visited us last year, before you took our money, so that we could have made an informed decision and used a better estate agent. But don't blatantly lie to us to gain our money and then leave us in the deep end when issues arise. That is what annoyed and frustrated me the most. Can you imagine how stressed and anxious this situation made me, especially when your company shut me down how many times when YOU personally promised to provide support?? Your team would not even listen to me, no even to take the lettings board down. Your team would shut me down at the very instant I ask them a question - I was not asking you to get involved - these are completely 2 different things. I have had to get guidance from other estate agent like HAART and PARAMOUNT who both were was very helpful and instrumental. You really do need to look into your service levels because it is currently at ground 0 and this is not even an exaggeration, it is based on my experience. I think there are learning points to be had here, instead of being defensive - the first one is - dont make promises you can't deliver.