Sadly we didn’t have a great experience with Robinson Michael & Jackson. We understand that sometimes the process of buying a house is out of everyone’s control but we had negative experiences with the Assistant Branch Manager and general team throughout our failed purchase. Callum was very helpful throughout our viewing process, however when trying to communicate and negotiate with our seller via the assistant branch manager, we were met with rudeness. We were kept in the dark for 3 months before the seller eventually pulled out, costing us £3k in searches and fees with absolutely zero help from the agents following this. The assistant branch manager made this whole process very negative, was pushy, rude and didn’t have our best interests at heart. The communication following the seller pulling out was ridiculous, being called the same day by other staff asking how our search is going and how we’re getting on looking. We’ve since purchased a house through Haart and had amazing experience. If we look for a house in the future we would avoid this branch and not recommend to friends and family.

Completely rude and unprofessional sales chavs, sorry girls. Practically try to force you to receive marketing contact and argue on the phone with you like they’re talking to their mates, all because I didn’t want to give my personal email address and gave a telephone number instead. Refuse to contact sellers to let you view a property unless you give your entire life history to them because they want the commission.

I recently had a profoundly disappointing experience with Robinson Michael Jackson's Strood branch, which has compelled me to write this review. The level of unprofessionalism and misinformation I encountered was not only frustrating but has also had a tangible negative impact on the sale of my property. The main issue was the inaccurate information communicated to potential buyers about the structure house. The agents falsely stated that banks would not lend on the property. This is blatantly untrue, as I am currently with Santander, who had no issues with lending. Even after admitting to spreading false information, the agency seemed to think such practices were acceptable. Further exacerbating the situation, Robinson Michael Jackson made decisions on my behalf without my consent. They withheld and declined offers, directly contravening the terms of our contract. When I sought to terminate the contract immediately due to these breaches, they unreasonably refused, further prolonging my ordeal. The unprofessional conduct didn't stop at misinformation. The rudeness I encountered from their staff was astonishing. It's one thing to deal with incompetence, but quite another to be treated discourteously by the very people who are supposed to be facilitating a significant financial and personal process. Most distressingly, their actions have devalued my property. The spread of false information and their mishandling of offers have not only delayed the sale but have also likely decreased the market value of my home. To anyone considering using Robinson Michael Jackson in Strood, I would strongly advise reconsidering. The lack of professionalism, honesty, and basic courtesy I experienced is unacceptable. The damage they have done to my property sale process is considerable and something I am now having to rectify through other means

Where to start.. The most dishonest and unprofessional estate agent. Calum wouldn’t not book a viewing with me as the place was apparently sold. Then I found out from seller that the property was not sold and that seller didn’t receive any offers either. It was lots of hustle with them.. They killed it when they told us to collect the key from seller not from their office. I deal with developers and estate agents on the daily bases but this was an EXPERIENCE.

The real stage agent " Claire" very unprofessional, How can you except and offer before all the all inrerested parties viewed the property? Especially as we I form we are cash buyer!

Utterly incompetent! Buyers and sellers beware. Between Nancy, TJ, and Harrison, I have never dealt with a more incompetent group of estate agents. These fraudsters will lie about offers, make up offers to raise prices, not pass on and withhold information. Absolutely ridiculous, steer clear, will not deal with these people again. Their rude on the phone, pretend not to be in the office, terrible with communication. I'd definitely not sell or buy through them.NegativeQuality, Professionalism

Rubbish service as a tenant they fail on numerous occasions