A selection of reviews, highest rated first. Not every review may be shown.
Today on the 5th of June 2020 we completed on our sale. This is the first time we have sold a property and after vetting the usual high street estate agents it was a breath of fresh air having John from Ewe Move on our sofa. Honest, …
Reply from EweMove Strood & Rochester: Thank you Dan, it was a pleasure helping you and Lauren with the sale of your property. Best wishes for the future, John
The team are very helpful and friendly. Always kept us updated and dealt with any issues or concerns promptly.
Reply from EweMove Strood & Rochester: Thank you Melanie for your review and glad we were able to help you with the move, best wishes, John
Just sold with Ewe Move. They found us a buyer within two weeks in a tough market. They will do a good job and be human in the process. Would recommend.
Reply from EweMove Strood & Rochester: Thank you Leila for your review and comments, it's really appreciated. Best wishes, John.
Slow at times, fed same bullshit week after week, didnt do much unless prompted, my solicitor did more pushing than they did and ewe move charged me almost 4 x more than what I was paying her, was quite a painful process, once they received my fee from my solicitor I didn’t even receive a thank you or a pleasure doing business from them afterwards, not even a follow up call, they vanished and I never heard from them again, even a WhatsApp message would’ve been nice. Your just a number
Reply from EweMove Strood & Rochester: Thank you Gavin for your review.
I'm sorry you felt this way. However, we welcome all constructive criticism and will reflect on your experience.
Thank you for the business opportunity and best wishes for the future, John.
This was the worst agency I have ever dealt with. It felt that because I could not afford a higher-priced property, I was not treated as a genuine potential client at all.
I contacted them in July regarding a property they were advertising — and to this day, I am still waiting for the promised callback.
Let this serve as a warning to anyone, whether buying or selling, considering using their services.
Reply from EweMove Strood & Rochester: We are sorry to hear that you felt your enquiry was not valued. We aim to provide every prospective buyer with the same helpful and professional service, regardless of their budget.
Having reviewed our records, we received two contacts from you. On 2 June 2026, we arranged a property viewing for you. Following your second enquiry on 13 June 2026, a member of our team returned your call and left a voicemail, but unfortunately we did not hear back.
We are sorry if there has been any misunderstanding and would still be very happy to assist you with finding a suitable property. Please feel free to contact our office so that a member of the team can discuss your requirements.
Reply from EweMove Strood & Rochester: Thank you for your feedback. We cannot find any record of your interaction with our business and believe this review may not reflect a genuine customer experience. If you have used our services, please contact us directly on 01634 563149 john.mckenna@ewemove.com so that we can address any concerns. We are also reporting this review to Google as it does not appear to comply with their review guidelines.
Made an offer on a property and provided proof of funds. Waited all weekend and Monday and Tuesday for a reply, this didn't happen. Rang the office and spoke to Damian who told me the property was now SSTC. Thanks Ewemove for your ignorance and unprofessional approach.Your reply states you contacted me.. not true I Whatsapped and emailed you. Only got a response after review etc!!!!!
Reply from EweMove Strood & Rochester: Thank you Lee for your feedback, which is always welcome so that we can improve and enhance our buyers experience.
I fully appreciate your frustration over the time it took to let you that the seller had gone with a different buyer, however they only came back to us today with their decision, which is when we called you.
I do accept though that we may have been able to kept you better informed as to the delay and will consider on how we could have improved on your experience going forward.
We were taking on lots of fantastic properties all the time and would be more than happy to work with you in the future.
Best wishes,
John
Thank you John for pointing us in direction of an Alexandra Grace law Solicitors now gone bankrupt.
Was also far from happy trying to sell a second property with yourself after messing us about for a month with someone who couldn’t afford our property
Also far from happy with your attitude when taking our property off the market
Ewe move are the worst
Reply from EweMove Strood & Rochester: Hi Andy,
Hope you and Emma are well.
I'm sorry you changed your original 5-star review from 2021.
We ended our relationship with Alexandra Grace Law long ago, and I wasn't aware that their business had closed. Please contact me directly if there is something you require from them as I may be able to help.
In regards to the sale of your second property, the buyer was unable to proceed due to the surveyor's report, which was explained at the time.
I'm sorry that you weren't happy with my attitude when you took your property off the market in May 2022, it's always disappointing when we're not able to help our customers especially when I felt we had built up a strong relationship. If this disappointment came across in our communications it was only because I wanted the best for you and I really care about the people we work with.
There are no hard feelings on our end and the door is always open should you & Emma require any advice or help should you decide to move again.
Best wishes, John
A lot of reviews on here are from a sellers point of view - this is from a buyers.
If you're thinking of buying a home and it's listed with Ewe Move, I highly suggest looking elsewhere (if you can) as they are the worst company i've ever had to deal with. They made the whole process of buying a first home far more stressful than it needed to be. We endured months of poor communication, constant shifting of goalposts and basically dealing with idiots from start to end.
I will never buy a home listed by Ewe Move again - if you are reading this and it's your only option, get a good solicitor (VE White were great for us) as it's the only thing that prevented me from completely losing my mind.
Reply from EweMove Strood & Rochester: Thank you Sam for your feedback it's always welcome even when it's negative.
We'll reflect on your comments and consider how we could have improved on your experience.
We work tirelessly to ensure our sales go through, often this work goes on behind the scenes and is unnoticed or appreciated.
The onward chain relating to your purchase was less straightforward than usual and was hampered by our seller's choice of conveyancer.
Fortunately, despite numerous ups & downs, we kept the sale together so that you were able to purchase the property.
I hope you have settled into your new home and I wish you the very best for the future, John.
Unfortunately despite the slew of positive reviews, we found our experience with Jack Rumble from Ewemove in Strood absolutely horrendous. …
Reply from EweMove Strood & Rochester: Thank you Jess for your review and I am sorry that you have felt that you needed to provide this feedback.
We do take the points you have raised seriously and will reflect on how we could … More
John McKenna
