Dear Mr Jelfs I hope this note finds you well. I was very disappointed to read your review last week as we strive to provide a high level of service for all of our customers and a 3 star rating is not something I am happy to see . I was hoping to discuss the matter in more detail with you over the phone but having searched through our office database we don't appear to have any record of having dealt with you at any time. To pick up on the points you have stated in your review occasionally it can take a bit of time get a property loaded on to our website for a wide variety of reasons but I can assure you the properties are listed in an acceptable timescale. It is vital that we present the property in the best possible way so taking the best photos/video on a sunny day, make a huge difference which can be weather dependant. We require the sellers to approve the sales particulars before marketing can commence and the necessary documentation to be provided by the sellers in order to meet the necessary compliance measures, which can also take some time depending on the property/situation of the seller. As I am sure you will be aware we give the seller our recommendation with regards to setting an accurate asking price but will take their instructions as to the level they wish to achieve and will always do our best to meet their ambitions. Please do get in contact with me with any suggestions that you feel would improve our customer service as I would be more than happy to hear your views. Kind regards. Chris Parkes. 01392 420410 or email cparkes@fraserandwheeler.co.uk.

Dear Imran Thank you for taking the time to write a review. We are sorry to hear that you feel your experience did not meet expectations. Unfortunately, we are unable to locate any record of having assisted you, and we would really like the opportunity to understand what has happened and address any concerns you may have. If you can contact us directly we would be happy to look into this further. We are committed to providing a high standard of service and wait to hear so we can resolve the matter.

Dear Mr Carpanini We were extremely disappointed to read your recent review and I really appreciated you taking the time to discuss the matter at length with me last week. Our customer service levels are very important to us and we strive to exceed the expectations of our clients to ensure they have a positive experience with the company. We would like to wish you all the best of luck for the future and will do everything possible to help assist you with finding a suitable property to purchase when the time arises. Kind Regards – Chris Parkes - Director