Dear Mr Carpanini We were extremely disappointed to read your recent review and I really appreciated you taking the time to discuss the matter at length with me last week. Our customer service levels are very important to us and we strive to exceed the expectations of our clients to ensure they have a positive experience with the company. We would like to wish you all the best of luck for the future and will do everything possible to help assist you with finding a suitable property to purchase when the time arises. Kind Regards – Chris Parkes - Director