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Fraser & Wheeler - Exeter

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Fraser & Wheeler - Exeter

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)

5.00 /5

Great work excellent service

review by Number Mad

4.00 /5

Bought my first home through Fraser and Wheeler which was very exciting. Amy was fantastic, very knowledgeable about the area and made the process very easy. Other staff members were ok but didn't provide the same level of service as Amy.

review by Sarah B

4.00 /5

review by Abi Chanter

4.00 /5

review by Sam Coombe

4.00 /5

Our house sold in a very short time, and we were very pleased about communications during the sale. Everybody in the office seemed to know about the sale to answer our questions when we had them.

review by KEITH LEWIS

4.00 /5

review by CY Wong, Dio

4.00 /5

Very friendly and very helpful.

review by Marina Krywalski

3.00 /5

Took a long time to put new property on the website and it is overpriced.

review by Adrian Jelfs

Reply from agent

Dear Mr Jelfs I hope this note finds you well. I was very disappointed to read your review last week as we strive to provide a high level of service for all of our customers and a 3 star rating is not something I am happy to see . I was hoping to discuss the matter in more detail with you over the phone but having searched through our office database we don't appear to have any record of having dealt with you at any time. To pick up on the points you have stated in your review occasionally it can take a bit of time get a property loaded on to our website for a wide variety of reasons but I can assure you the properties are listed in an acceptable timescale. It is vital that we present the property in the best possible way so taking the best photos/video on a sunny day, make a huge difference which can be weather dependant. We require the sellers to approve the sales particulars before marketing can commence and the necessary documentation to be provided by the sellers in order to meet the necessary compliance measures, which can also take some time depending on the property/situation of the seller. As I am sure you will be aware we give the seller our recommendation with regards to setting an accurate asking price but will take their instructions as to the level they wish to achieve and will always do our best to meet their ambitions. Please do get in contact with me with any suggestions that you feel would improve our customer service as I would be more than happy to hear your views. Kind regards. Chris Parkes. 01392 420410 or email cparkes@fraserandwheeler.co.uk.

3.00 /5

Initially I found the service provided to be very good, however, after our property was sold the service went downhill, The agent dealing with our sale left the business to work elsewhere, he only advised us on the day he left! This was followed by a complete lack of regular updates from the agent who took over our file - she only works 3 days a week and there were at least 3 occasions where promised updates were not actioned/followed up. Maybe we were unfortunate but our overall impression was not as good as others have clearly experienced.

review by Neil Guest

1.00 /5

Not great. 2 viewings in 2 months despite the initial confidence in being able to sell the property. Didn't keep us updated as promised. Had to change Agent in the end.

review by GERRY CARPANINI

Reply from agent

Dear Mr Carpanini We were extremely disappointed to read your recent review and I really appreciated you taking the time to discuss the matter at length with me last week. Our customer service levels are very important to us and we strive to exceed the expectations of our clients to ensure they have a positive experience with the company. We would like to wish you all the best of luck for the future and will do everything possible to help assist you with finding a suitable property to purchase when the time arises. Kind Regards – Chris Parkes - Director