View Agents

Zahir Dasu Google

Drove an hour for a viewing. Confirmation text message received the night before. But nobody at the property to let us in and no call or explanation from the agent and unresponsive on the phone. I’ll stick to other agents I think.

Reply from Ashtons St Albans: We would like to extend our sincerest apologies for the disappointing experience you had during your recent viewing appointment with our St Albans team. Your feedback is of utmost importance to us, and we want to address the issues you … More

Michael Goj'an Google

We’ve scheduled a viewing and then discovered that the agent didn’t turn up, we ended up waiting in the rain just outside the property. We then called the agency and needed to explain the situation, apparently the person who’s scheduled …

Reply from Ashtons St Albans: Thank you for taking the time to leave your feedback Michael. We are extremely sorry that we were late to your viewing. Unfortunately our colleague was held up at a previous appointment, and then the keys were unfortunately not left for us. … More

Anna Smith Google

Awful management company. Takes months for them to sort anything. Caused me so much stress. Even nearly a year on the issues are not resolved. It doesn't matter how many times you call or email, they have all the excuses in the world.

Reply from Ashtons St Albans: We are very disappointed to read your review Anna. Having searched our tenant and client database we can see no record of your name or contact details. Please contact us at your earliest convenience as we would love to be able to follow up with you and assist in any way we can.

Adam Google

Avoid. At the end of Tenancy they tried to claim our entire deposit. Luckily the TDS service saw through their greed and awarded us close to the full amount back.

Reply from Ashtons St Albans: Hi Adam, we completely understand how time-consuming and frustrating deposit arbitration by the TDS can be and as your agent, we always aim to mediate an amicable resolution between landlords and tenants to avoid these lengthy deposit … More

Sandgross O Google

My very honest review was initially posted on the wrong branch's website and I have reposted the same review on the Welwyn Garden City branch who host the asset management team. KO

Reply from Ashtons St Albans: “We are disappointed to have received this feedback after the Asset Management team dedicated so much effort to negotiating a full deposit refund for you at the end of the tenancy and dealing with various maintenance issues during your stay … More

Helen Caron Google

Disappointed with a property I bought from Ashtons St Albans. I was the easiest and quickest buyer they can have, but upon moving in, their seller left the property in a disgusting state. I asked for their help about loads of rubbish in the …

Sandgross Sales Google

My very honest review was initially posted on the wrong branch's website and I have reposted the same review on the Welwyn Garden City branch who host the asset management team. KO

Reply from Ashtons St Albans: “We are disappointed to have received this feedback after the Asset Management team dedicated so much effort to negotiating a full deposit refund for you at the end of the tenancy and dealing with various maintenance issues during your stay at the property. We have not charged you for any of the landlord’s repairs and have extended good will in various ways to try and make your stay as comfortable and stress free as possible. Should you wish to continue the conversation with Jamie Newson-Love then please reach out to him directly.”

Jonathon Haigh Google

Estate agents that encourage deceit and gazumping.... would not recommend. Very disrespectful

Reply from Ashtons St Albans: Hi Jonathon, We are, of course, very disappointed to see your feedback above. I have spoken with the team looking after this sale who have confirmed that … More

Yvette Meyrick Google

An absolute nightmare company. They let the house next door, and although the tenants have recently moved out, we still have a damaged fence where their child climbed over, and over grown hedges that need sorting. I certainly wouldn't recommend them.

Reply from Ashtons St Albans: Hi Yvette, I’m sorry to hear your feedback regarding this property. However, I have spoken to our Lettings team who have reassured me that both the broken fence and garden at this property are currently being addressed as a priority. I … More

really annoyed Google

False information given by Louise Walker in regard to delays with local searches which has caused a huge panic throughout the chain I'm involved with. Thank goodness I didn't instruct Ashtons. What a poor show. Please fact check in future and please stop creating unnecessary panic in an already stressful climate.

Reply from Ashtons St Albans: Thank you for your comments. Having investigated this further, Louise had been informed by a local reputable solicitor that all local authority searches would be delayed until 14th July. With this in mind, Louise updated her clients of the same in order to manage expectations and make a suggestion that they and/or their own solicitor contact the council themselves for further clarity. Louise also checked in with St Albans District Council herself and established that this may have been miss-communicated to the solicitor and upon finding this out, immediately made all parties aware. We apologise if this caused any unnecessary stress but Louise was working in the best interests of all to mitigate what could have been hugely problematic, with the end of the Stamp Duty Holiday looming. We trust this provides clarity on the matter but Louise has offered that she would be very happy to speak to you or any other parties directly on this and can be contacted on 01582 463960.

Ashtons St Albans

Recent reviews

About Ashtons St Albans

Memberships and portals