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Northwood - Southport & Ormskirk

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Northwood - Southport & Ormskirk

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)

4.00 /5

review by Alastair Bone

Reply from agent

Thank you for your 4* review, we would love to know how we could make it 5*. Please email us and let us know. Kind regards, Northwood.

4.00 /5

Nice

review by jose nobrega35

4.00 /5

Recently bought a property via Northwoods. All of the staff were pleasant and professional, did what they said they were going to do and responded promptly when contacted . I was very impressed.

review by Samantha M

Reply from agent

Thank you for your positive review. Good luck in your new home!

4.00 /5

Good

review by Romana Polonyiova

3.00 /5

review by Rob Rutherford

3.00 /5

review by kieran nunney

Reply from agent

Hello Kieran, we have seen that you have left us this recent review and are curious as to if you have experienced an issue with our services. It would be great if you could contact us to discuss this further to see what we can do to help resolve this. Best Regards Northwood Southport & Ormskirk

2.00 /5

Northwood valued my property, conducted some viewings and we agreed a sale price in August 2022. I didn't hear a peep from them until the completion date in February 2023, presumably because they wanted paying their £2,400. I would have thought they would have chased solicitors etc but they didn't. Reply to Comment by Northwood: I am not unhappy with the time it took to complete on the sale. I am unhappy with the fact that I did not have any correspondance from Northwood for 6 months and in that time they did nothing to expedite the sale.

review by Mike Georgeson

Reply from agent

Dear Mr Georgeson, Thank you for taking the time to leave us a review. We at Northwood Southport & Ormskirk take a lot of pride in our customers success and rely on feedback to ensure we’re doing a great job. As you shared in your review this was not the case for you and for this we do apologise. We understand you are feeling disappointed about the time it took to sell your property, unfortunately this is not a process we have control of and the reasons for the delay were beyond our control. Please free to contact me direct if you wish to discuss further. Thank you again for taking the time to share a review with us. Todor Stefanov Director Northwood Southport & Ormskirk

2.00 /5

01.03.2023

You valued my property, conducted some viewings and we agreed on a sale price in August 2022. I didn't hear a peep from you until the completion date in February 2023, presumably because you wanted paying your ??2,400, which incidentally was more than my solicitor's costs. I would have thought you would have chased solicitors etc but you didn't.

review by Mike Georgeson 01.03.2023

1.00 /5

Very unprofessional and unreliable. They did not turn up to a viewing despite myself and my partner showing up on time. We had no contact from them or anything. I do not recommend these at all.

review by PJW

Reply from agent

Dear Peter, Thank you for taking the time to leave us a review. We at Northwood Southport & Ormskirk take pride in our customers success and rely on feedback to ensure we are doing a great job. As you shared in your review this was not the case for you and for this we do apologise. We did however try to contact you prior to the viewing to advise it was not going ahead, unfortunately the contact number that had been provided to us was incorrect and therefore this unpleasant miscommunication was out of our control. We understand you are feeling disappointed about not being able to view this particular property and if you feel there is anything else we can help you with please don’t hesitate to contact us. Thank you again for taking the time to share a review with us. Todor Stefanov Director Northwood Southport & Ormskirk

1.00 /5

Just called the Southport office to enquire about a property on behalf of my daughter who’s a first time buyer, didn’t get a chance to explain the situation as I was met with a very abrasive saleswoman who said in a rather patronising tone that they had received numerous calls about the property and the buyer needed to have cash and complete within two weeks. Maybe putting this information in the advert would stop people wasting their time and maybe if the staff don’t care much for talking to the public they may want to consider a career change. Finally the staff may also want to remember that when the next recession hits (which it will at some point) the very people they are currently brushing aside could be a potential future customer, or maybe not !!

review by PC Corner

Reply from agent

We appreciate all reviews and value your comments. The particular property that you enquired about on behalf of your daughter is a completely unique property, and we are acting on behalf of a company for the sale. All enquiries are being answered and filtered for eligibility, may I take this opportunity to apologise on behalf of Northwood . Please feel free to call myself or a member of the Northwood team to discuss further. Anita Dent - Sales Manager (Northwood Southport & Ormskirk)