Despite their number of great reviews about their estate agency side, I think their lettings side needs work. Sent an enquiry to view a rental property the day it came onto the market, filled out forms to view. I was told I would get a call to book in a viewing. I never did. Received an email almost 2 weeks later advising that the property has been let. Put me off sending any requests to view their other properties. Having worked in the lettings industry for the past 12 years, this isn’t how you treat prospective tenants.

Uncompetition agency, uncompetition team!! Veeery poorly qualifications!!! Not interest in potential customers. Take 300GBP for checking references and 3 weeks nobody answer! after 3weeks when i calling to this agency i hearing; Sorry, this house is rent now!! 300GBP GONE! NOT RECOMMENDED.

F.A.O tenants: They come and inspect the property every 3 months and as a tenant they do not send you any inspection reports. Even when you email twice, asking for inspection reports and notes to be sent to you as a tenant, they do not reply. How are you to know if a lettings agent is happy with how you’ve maintained the property if they do not communicate anything about it? This is causing us distress over our deposit as we don’t know how much of our hard-earned money we will get back. If you’re a tenant, please go elsewhere. Linda Matthews gave me my full deposit back when I vacated one of their properties and when the house was being sold they had me as a ‘sitting tenant.’ They also only inspected once or twice a year, not every 3 months! A landlord’s house is a tenant’s home - tenants pay an extortionate amount and have a right to live in peace without the constant disturbance! Quealy and Co (in my opinion) only care about where the money is coming from. As the landlord pays them, they do everything to benefit the landlord. Not forgetting that in order for the landlord to pay them, the tenant has to pay the landlord. We’ve always paid in full on time and been good tenants but they don’t seem to care about that. Wouldn’t recommend them to my worst enemy. Best to rent from elsewhere, if you want to feel at ease that you’ll be getting your deposit back and if you want to live a life without someone taking pictures of every room in your home, every 3 months.

As a first time buyer myself, my experience was not great with quealy & co. First we tried to purchase a house that granted may not have been quealy & co understanding at first was not even purchasable, potentially stamp duty evasion. They were evasive once this was discovered communication was horrendous and myself and my husband were having to constantly chase for answers. To this day we are still yet to have our question answered how this house was ever listed in the first place. If our solicitor wasn’t kind we would have lost thousands on solicitor fees due to their incompetence. Thank god we had an outstanding solicitor who gave us the best advice when trying to purchase this house. Will not be recommending.

We purchased via Quealy & Co and it was possibly the most stressful purchase to date - we were misinformed, and ‘supported’ (I use the term losely), by an agent who was entitled, opinionated and quite frankly, unhelpful. We were made to feel insignificant and it was simply unacceptable - key information they should have been aware of as agents, caused delays which were stressful and we we were continually made to feel as though we were the issue. Communication was poor - often having to chase for responses, and the agent dealing with our purchase would misinterpret communication, I’m not even sure how this is possible as I ensured we communicated in writing in the end, and yet it was still miscommunicated. Given our experience, I wouldn’t recommend Quealy & Co and if we ever look to move in the future, I would be cautious considering any properties on their books. The last few weeks have been so stressful, I’ve suffered migraines and I know they say moving house is one of the most stressful events in life - well with this estate agent, that is a certainty. #stress

Would give 0 stars if I could, wouldn’t recommend renting with Quealy and Co. Inspections every 3 months photos taken of your property, never feels like home. if I wasn’t still tied to a tenancy I would be moving out already. If you are renting, remember that they work for the landlord and not you, don’t trust them.

Unreliable. They charge you a fee for renting then any problems you have in the property is not dealt with.

Am amazed at the lack of professionalism within the lettings agency. Agents making unfounded and rude comments about a property to the landlord, I would not recommend or trust using Quealy’s to look after your property.

We didn’t have the best experience renting off quealy and co. We were there for around 20months and if we had a problem the first response was can you fix it yourself or certain things they just wasn’t interested in. But the worst experience was when we were ending the tenancy they tried to deduct money from our deposit for stupid little things for example there was a few weeds growing in the back garden which you couldn’t see in any pictures. They also tried to deduct £60 for oven cleaning but on further inspection of the reason why it was due to a try left in the oven which had grease backed on by the previous tenant. A new try is about £20 so trying to charge £60 is ridiculous. We ended up settling for £30 due to the fact they had already carried out the cleaning even before the issue was settled and it just dragged on for no reason. Overall I don’t think they have any motivation to help tenants or try to sort issues that people have regarding getting deposits back.