Dear Mr Shaw, I notice you have left a review for some reason, some 5 months after vacating the property. The review is not factually correct and for the sake of clarity I am explaining the true situation. In August 2024, you joined an existing group of tenants who had already been in occupation for a year and when they moved into the property, there was no mould in the bathroom. As they chose to remain in the property for a further twelve months from August 2024 , I doubt that they would have renewed the tenancy had there been a problem with mould at that time. You reported the mould and our process, as with all repairs, is that we pass your details to our contractor and they make direct contact with you to attend. For some reason, no arrangement was made to visit the property, however, as soon as this was brought to our attention later, we arranged for this to be rectified. This being said unless there is some fault with the building such as a leaking roof or gutter, burst pipe etc, almost all causes of mould are caused by the lifestyle of the occupiers in that they do not ventilate it to allow steam/water vapour to escape. This is what happened in your situation and under normal circumstances, you would be liable for this, however, the landlord generously agreed to pay for the remedial work. In respect of the deposit, it is your responsibility to reclaim the deposit, not the landlord’s and therefore this is your fault (or your housemates) if this is not correctly claimed. Perhaps in future you should consider matters more carefully before firing off a reviews which is damaging to a business.

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