Sadly did not have the best experience due to staff leaving and not always being informed, which was apologised at the end. However very lucky as Lara Buckler took over my case and I am so thankful she did I would have honestly pulled out. If I could give 5* to Lara only I would.100% recommend. Thank you so much for your help and honesty it was really needed and appreciated.

We have just recently sold & purchased with Christopher Russell . We had a good experience. The teamwere helpful and communication was also very good . We have also had to temporarily rent a property due to building works on our new …

We have just recently sold & purchased with Christopher Russell . We had a good experience. The teamwere helpful and communication was also very good . We have also had to temporarily rent a property due to building works on our new purchase and when our rental fell through , Christopher Russell quickly found us another place . Which has all worked out perfectly We would definitely recommend using them for your next house move .

This is an office building

End result was achieved but service was so so

We had an open house for our property and were advised to use a wide price range which I wasn't 100% comfortable with but agreed as they are deemed to be the experts. We ended up getting less for the property than I would have liked. The person who came to do the open day had clearly done zero preparation for the process which I was disappointed with as I was looking to him to be the figure head for the sale. Most of my interactions with the various estate agents there were underwhelming. There was a lot of your standard answers when the truth was they could not answer my questions. The real bonus though was once the sale started to go through and Trudie Hepple got involved. She was very much on the ball and got the whole process progressing very quickly - I was extremely grateful for her help. My personal opinion is if you have a property that needs genuine investment from the estate agent it might be worth trying someone else. If your property will easily sell and you want someone competent dealing with the sale, if you can get Trudie on board then that will significantly help.

Wasn't as plain sailing as I expected to sell my property. Dealt with ALOT of different agents, there was no one person or smooth handover. First offer was accepted and it took 4 weeks to find out that person could not afford the mortgage (although I was reassured throughout not the be worried). Felt the estate agent were supporting buyers (who were using their recommended solicitors) more than me and these buyers held up the chain and had complete control, meaning we had to come home early from holiday, being disturbed throughout (with an 'I forgot you were on holiday' email), booking new tickets, losing money. I offered to help the buyers who were very difficult and felt Joe and team were not supporting my needs and helping the buyer and their solicitor see things through my eyes and the face we might lose the property we were buying.

I’ve never dealt with a more incompetent referencing agency. They bombarded me with endless emails asking for the same documents over and over, despite me providing everything clearly, payslips, bank statements, even explanations of how my wages were paid. Instead of acknowledging what had already been sent, they just kept repeating the same requests. They also did not seem to grasp the reality that people nowadays often have more than one or two jobs and multiple bank accounts. Why not build a platform or process that accommodates these, instead of wasting people’s time with endless back-and-forth? Rather than picking up the phone to resolve matters quickly, they hide behind email chains, making the process unnecessarily stressful and confusing. Got there eventually because the letting agency chased things up. Absolutely unprofessional and a complete waste of valuable time. Had this experience in November 25

It says you get a decision within 4 minutes, 24 hours later I have received an invite to leave a review but have had no communication as to whether my application has been successful or not…

Not a good experience. My identity picture would not go for hours. Therefore we couldn’t continue with the form. We would have appreciated a way to contact key safe. No luck. Internet was fine the whole time.