Hello Caz, Thank you firstly for the compliments around our property consultant team, we'll be sure to pass them on. Now to address what happened. We agreed to purchase your property at a price of £244k, based on our initial valuations, which we always try and be as accurate as possible on. As mentioned, we are lower than you may achieve on the open market being trade buyers, so we did value your property higher than our purchase price. As part of the process we receive valuations, which is made clear, and our offer is subject too. These unfortunately came back far lower than we had hoped, and that we valued your property at initially, with a value between £226,666-£246,666. Due to this valuation we where unable to proceed with the purchase of your property, but we did suggest we may be able to find a solution with our alternative services – however at this point you wanted to relist your property with your local agent, at a reduced price. There was delays within the process as you rightly mention, which was as much to our frustration as yours. This was caused by the management pack being released, which took a significant amount of time and is completely out of our control. We couldn’t fully discuss or potentially proceed with the property until all the information was pulled together. We’re sorry that we couldn’t purchase your property and that the valuations didn’t quite meet what we both expected. If you do want to explore any of our alternative solutions, please do feel free to come back and we’ll do our best to help. We wish you all the best & do hope you manage to sell. Kind Regards, TPBC

Hello, Well this looks like a rather suspicious review, considering we don't have a Grace Morris in our system at all & the mention of a competitor several times, along with a few unique selling points. We do have the money to buy property, we buy several properties every month. We do also have alternative options like investors, the open market and auction to name a few. If you are a genuine customer, we would love to provide a more detailed response, if you could please contact us at help@thepropertybuyingcompany.co.uk and provide us with your details we'll gladly look further into it. Best wishes, TPBC

Hello Stuart, You also shared your review on Trustpilot, so we'll share our reply to that one here: Hello Stuart, Firstly we’re sorry for the delayed reply, we wanted to make sure we got all the facts straight before doing so as there were a few complexities within your process. To mention your point about our reviews, you will see a mix of customers in all stages of the journey throughout both our 1 & 5 star reviews. Reviews are always something we take seriously, and we want to know at all parts of the journey on selling your home with us what’s gone right & what’s gone wrong, so we can continue to improve our service for future customers. Now on your highlighted points, as you rightly mention in your timeline of events there was a significant delay. What you neglected to mention was that the property was unmortgageable due to spray foam, which you had been aware of before agreeing to sell to us, but did not divulge in any of our conversations. Regardless, these miscommunications happen and we wanted to proceed but by leveraging an alternative investor service that we offer to help you achieve your original agreed price, as with the issue that came to light it didn’t quite work for us. At which point you decided that you wanted to explore other options, stating that you wanted to carry out the work to the property yourself to try and get a higher price. That’s fair enough, and we agreed to go our separate ways on this. We truly feel that we provided all the support we could given the situation – we always make a point before anyone signs a contract with ourselves that being honest and transparent, divulging all the information about the property beforehand is paramount in ensuring that we can provide an accurate offer and don’t have to disappoint you on receipt of the survey. We also note that your house is SSTC on the open market, but at an OIEO price very close to that of a cash buyer's offer, which of course is below market value. I do hope that highlights the issues and the severity, providing a bit more understanding of our position. We wish you all the best in the future and do genuinely hope your sale goes through without issue. Best wishes, TPBC

Hi No Name, Sorry for the late reply - we often use Trustpilot as our main review platform. We can assure you that we are not trying to reply in a smug manner, generally there are a few reviews on the platform that we don't believe are left for our business, as there are quite a few businesses with similar names who we often mistakenly get reviews for. I don't have your specific case in front of me, but I can assure you that everyone at the company is very experience when it comes to the property industry. We also offer rigorous training, learning and development opportunities for staff. As for your valuation, the amount we paid in this scenario seems low on the face of it but the likelihood is that your opinion of the high street valuation didn't match the value that we received from the independent RICs survey, which our offer would have been reflective of. We're sorry that you've been disappointed by this, but it is completely no obligation and at any point you could have withdrawn from the sale. We in no way push or force people to sell to us, we simply offer a quick sale solution in return for a below market value rate. We wish you all the best in the future. Kind Regards, TPBC

Hi Andrew, I've tried to find out what I can about this, but it's from 2018 so maybe a little hazy, bare with me! Unfortunately in this scenario when we got the valuations back it didn't quite match what the value we thought it was worth was. Our offer was subject to the valuation, and therefore we couldn't proceed at this point because it didn't line up with the value you required. We did our best however to rescue your sale and put you in touch with a third party, which I believe managed to complete the purchase. We're truly sorry you feel let down & that you wouldn't consider our business in the future, but we honestly feel we did everything we could to get your property sold. Best wishes, TPBC

Hello Saleena, You also left a review for us on Trustpilot, so we'll post our reply here for clarity: Hello Saleena, We would love to comment on the review and find out what exactly has happened during the process to make you feel this way, but when we requested further information unfortunately we haven't been given any so we have no record of your enquiry. We act for both the buyer and seller, we offer a quick sale solution at a below-market value rate, and we're always transparent about that - but with that being said, we aren't a non-profit organisation, and selling a house isn't like selling a loaf of bread, so sometimes we do have to make tough decisions like placing a unilateral notice on a property when an agreement is signed and broken as we do incur significant costs. We don't force you to sign anything at any point, and you are fully aware of all the conditions laid out in the contract. Again, we're unsure on what happened in this particular case, but if you could provide us with more information, we will happily respond specifically. Best wishes, TPBC

Hi James, Are you sure this was meant for us? It could have been our sister company, The Property Selling Company, as we don't operate as an estate agent. Regardless, this shouldn't happen and we're sorry for the time wasted on your side. We're unsure why this occurred, was the viewing scheduled during our opening hours? I appreciate this was now a while ago, but we wanted to reply as way of apology. Best wishes, TPBC

Hello, We can't find any details in your name, could this review have been meant for a different company? There are quite a few with very similar names to ourselves. Please give us a call on 0800 024 8444 or email info@thepropertybuyingcompany.co.uk so we can try and investigate further. Kind Regards, TPBC

Sorry Chris or Mike, but we always try and get reviews from our customers - it really helps us improve our offering. But noted none the less!

Hi Julian, We're sorry to hear that this happened - but sometimes buying property isn't always straight forward. We always try and get our pricing as accurate as we possibly can when we make our offer, but it is subject to independent RICs valuations, which came back on this occasion lower than we had expected. Regardless we wish you all the best on selling your property. Best wishes, TPBC