Hi James, Are you sure this was meant for us? It could have been our sister company, The Property Selling Company, as we don't operate as an estate agent. Regardless, this shouldn't happen and we're sorry for the time wasted on your side. We're unsure why this occurred, was the viewing scheduled during our opening hours? I appreciate this was now a while ago, but we wanted to reply as way of apology. Best wishes, TPBC