What did we do wrong? Please do share so we can improve, 3 stars just doesn't quite cut it for us!

Hi Martin, I believe we are in communication with yourself trying to resolve this. The initial issue was unfortunately out of our hands, but as you know we're doing the best to resolve this and we look forward to you editing your review after everything is said and done! Best wishes, TPBC

Ah Hazel, mid way! Not much to work with... I hope you had a good experience either way!

Hi Juliette, Is this a review for Wilsons solicitors? I appreciate a small part of it could be lack of communication on our end, but we do usually always aim to have regular calls with customers. If you still wish to talk to us in more detail about this, please email help@thepropertybuyingcompany.co.uk. Best wishes, TPBC

Hi Rory, I’ve got to say, we’re a little blindsided and disappointed by this review as everything seemingly went well with using our property selling option. In the photos it was highlighted that we had missed the master bedroom, something we contacted the agent about immediately but you suggested you would send one through to speed things up – which we agreed and used. There was a duplicate picture, which was an error when uploading the property, but ultimately had no impact on the sale. The property was set live on the 2nd August, but we later in the month withdrew it per your request. We had an offer on the property at the time but it was lower than you wanted, which again is completely fine, it’s your decision. You then came back to us on the 2nd September, after the property was already withdrawn, ready to accept the lower offer, so we got everything moving again and managed to revive the deal. On the same day solicitors were instructed, our team advised on the solicitors’ details in the morning on the 3rd and the memo of sale was done and sent to you first thing on the 4th. During the solicitors process there was no issues raised, and everything proceeded as normal. There was never anything raised by yourself about lack of communication during this process. We had contact from yourself on Friday 20th December in the form of an email, which was replied to with the required information on the following Monday, the 23rd. Everything was fine, and the property completion went as normal, you emailed us on Thursday 2nd January about the keys, but this was after everyone had left the office, so the following day we contacted to advise the solicitors will not be in the office until Monday and further advised you to hand over the keys to the new owner of the property, and if you had been unable to do so, we could make any arrangements for to assist. We then followed up and you said that you had been in contact with the buyer yourself anyway as there was extra time needed to vacate the property. As the sale of the property goes, from our perspective, it was a relatively straight forward transaction during the Christmas period. Best wishes, TPBC

We're sorry to hear that you feel that way, we always try and get our initial valuation as close as we possible can to the value - but as you're made aware throughout the process, the offer is subject to an independent valuation. It's really upsetting for not only you, but us, when this figure comes in lower than we had expected, as we also spend a lot of time and resource on getting to that point. It's never our intention not to answer, and if you called the main line you would definitely get through, but it would just depend who you are dealing with and whether at the time they where available. We know this is little consolation, but we don't take advantage of you, or pressure you. We're just as disappointed as you that it didn't work out & we're sorry.

Hi Karen, We're sorry to hear that you weren't happy with the service provided. Our property consultants, including Yash, do of course try to get in touch with you and there are automated emails that support this journey throughout. We're sorry if you felt this was a tad on aggressive side, that was never our intention and for the majority of people as you can see through our other reviews it hasn't been an issue. Once you had signed a contract with us, you passed over as a contact to our selling team and you had been dealing Jessica & Scott as your new point of contact. Even with that being said, Patrick still should have passed your emails across so we will try and look further into what happened here as it seems there has been some miscommunication. With all that in mind, we did keep constant contact with you throughout the whole process, as we can see in the call logs Jess and Scott made weekly calls to update you on your sale progress. We managed over the time to get 5 viewings, which is lower than we would have wanted, and over those the property unfortunately remained unsold with all the customers providing the same feedback which we made you fully aware of. We're sorry that it didn't quite end the way you wanted, we really did want to sell your property and tried to exhaust all avenues – but unfortunately on this occasion it just didn’t quite work out. If you wish to discuss this in more detail, please do feel free to call us and we’ll provide insight or even advice on what you could do as next steps. Thank you & we genuinely wish you all the best. TPBC