Hello Stuart, You also shared your review on Trustpilot, so we'll share our reply to that one here: Hello Stuart, Firstly we’re sorry for the delayed reply, we wanted to make sure we got all the facts straight before doing so as there were a few complexities within your process. To mention your point about our reviews, you will see a mix of customers in all stages of the journey throughout both our 1 & 5 star reviews. Reviews are always something we take seriously, and we want to know at all parts of the journey on selling your home with us what’s gone right & what’s gone wrong, so we can continue to improve our service for future customers. Now on your highlighted points, as you rightly mention in your timeline of events there was a significant delay. What you neglected to mention was that the property was unmortgageable due to spray foam, which you had been aware of before agreeing to sell to us, but did not divulge in any of our conversations. Regardless, these miscommunications happen and we wanted to proceed but by leveraging an alternative investor service that we offer to help you achieve your original agreed price, as with the issue that came to light it didn’t quite work for us. At which point you decided that you wanted to explore other options, stating that you wanted to carry out the work to the property yourself to try and get a higher price. That’s fair enough, and we agreed to go our separate ways on this. We truly feel that we provided all the support we could given the situation – we always make a point before anyone signs a contract with ourselves that being honest and transparent, divulging all the information about the property beforehand is paramount in ensuring that we can provide an accurate offer and don’t have to disappoint you on receipt of the survey. We also note that your house is SSTC on the open market, but at an OIEO price very close to that of a cash buyer's offer, which of course is below market value. I do hope that highlights the issues and the severity, providing a bit more understanding of our position. We wish you all the best in the future and do genuinely hope your sale goes through without issue. Best wishes, TPBC