Initially the team could not be friendlier or more helpful. We knew we would receive an offer significantly lower than going through an estate agent but in the interest of a quick sale agreed a price with them. Once we had all the paperwork and survey completed they have stopped all contact. No one is answering the phone and they have stopped replying to emails. We have been told this is a tactic to get us so frustrated we will accept an even lower offer. Ain’t going to work. Now taking legal advice on ending the contract as they are uncontactable. Really annoyed and disappointed. For once I’d like someone to actually perform the service they say they will. Update: they have promised to contact today. Now to see if they try to drop the price. Standby Update number two: as the team have replied their valuation came in low and we decided to part ways. My issue was not this but the lack of communication in between the start of the process and the disappointing news at the end of the process. It isn’t a problem if there are delays, the problem is the fact no one could be bothered to explain that and it became almost impossible to get anyone to answer emails or calls. Just the simple courtesy of getting in touch if you have promised to do so would have been enough, even if just to say you were waiting on more info or whatever. To us it felt that once we had agreed the sale in principle we became of no interest or value to you as you had our custom should you want it. I must also strongly stress that the review rating has nothing to do with the sale falling through as the rating was given before we reached that point.