We're sorry to hear that you feel that way, we always try and get our initial valuation as close as we possible can to the value - but as you're made aware throughout the process, the offer is subject to an independent valuation. It's really upsetting for not only you, but us, when this figure comes in lower than we had expected, as we also spend a lot of time and resource on getting to that point. It's never our intention not to answer, and if you called the main line you would definitely get through, but it would just depend who you are dealing with and whether at the time they where available. We know this is little consolation, but we don't take advantage of you, or pressure you. We're just as disappointed as you that it didn't work out & we're sorry.