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The Property Buying Company

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The Property Buying Company

A selection of reviews/testimonials by highest rating
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1.00 /5

Was torn between no star or one star, but gave them one star as they did sell the house (plus I can’t post unless I give them a star…), but in hindsight it was the low price of the house sale that ultimately sold the house. The initial interaction was quite proactive, however it all fell apart when they started marketing our property. They uploaded our house to the market with multiple duplicate, poor quality pictures and no picture of the master bedroom. I had to take my own pictures and send them to the company to make sure they were included. They seemed irritated at having to do this. When we did sell our house, we heard nothing from them. Not one bit of contact for an update on sale progression. I had to get in contact with EA to get an adjustment on my memorandum of sale, and it took several attempts to actually get someone to reply to me and sort the issue out. Phone calls and emails constantly ignored. No communication regarding our completion date or passing over keys. So we ended up just winging it on the day and thankfully had my buyers contact number so we could communicate directly. So if you want to pay a company for the privilege of selling your house and managing the whole process by yourself then go with the property buying company. WOULD NOT RECOMMEND.

review by R Jackson

Reply from agent

Hi Rory, I’ve got to say, we’re a little blindsided and disappointed by this review as everything seemingly went well with using our property selling option. In the photos it was highlighted that we had missed the master bedroom, something we contacted the agent about immediately but you suggested you would send one through to speed things up – which we agreed and used. There was a duplicate picture, which was an error when uploading the property, but ultimately had no impact on the sale. The property was set live on the 2nd August, but we later in the month withdrew it per your request. We had an offer on the property at the time but it was lower than you wanted, which again is completely fine, it’s your decision. You then came back to us on the 2nd September, after the property was already withdrawn, ready to accept the lower offer, so we got everything moving again and managed to revive the deal. On the same day solicitors were instructed, our team advised on the solicitors’ details in the morning on the 3rd and the memo of sale was done and sent to you first thing on the 4th. During the solicitors process there was no issues raised, and everything proceeded as normal. There was never anything raised by yourself about lack of communication during this process. We had contact from yourself on Friday 20th December in the form of an email, which was replied to with the required information on the following Monday, the 23rd. Everything was fine, and the property completion went as normal, you emailed us on Thursday 2nd January about the keys, but this was after everyone had left the office, so the following day we contacted to advise the solicitors will not be in the office until Monday and further advised you to hand over the keys to the new owner of the property, and if you had been unable to do so, we could make any arrangements for to assist. We then followed up and you said that you had been in contact with the buyer yourself anyway as there was extra time needed to vacate the property. As the sale of the property goes, from our perspective, it was a relatively straight forward transaction during the Christmas period. Best wishes, TPBC