Worst estate agency ever. Dont deal with them whether its sales or lettings because the lettings agents will ignore your calls and emails. They will waste your time and then when you ask them why they are doing that they wont even respond to any future enquiries because theyre not professional. Especially the blonde female lettinga agent I forgot her name.

Noah, one of the agents had me leave work on Monday morning to a view a property 12 miles from where I was working I had to take half the day off unpaid on the way there he rang and said that he doesn’t have the keys the person who was dealing with this property is on annual leave and he will contact me Wednesday to rearrange he’s so sorry. We’re now on Friday and he’s let the property to someone without even giving us half a chance, disgusting behaviour avoid at all costs.

Called twice to arrange a viewing and ask a question?.Well get back to you...no response. Day two..tried again ..we'll get back to you...question?..how much would you …

Here's a more direct version that focuses on your experience without making unsupported allegations: Avoid if you're a landlord looking for proper property management. My experience was extremely disappointing. Everything was great while they were signing me up, but once the tenancy started, the service fell well below what I expected from a managing agent. Communication was poor. It regularly took far too long to get replies to emails and calls, and I was often left chasing for updates. When a tenant stopped paying rent and serious issues arose, I expected proactive management and timely advice. Instead, I felt like I was managing the situation myself while paying them to manage the property. With the changes to rental legislation and the Renters' Rights reforms, landlords need agents who are responsive, knowledgeable and willing to act quickly. Unfortunately, that wasn't my experience. If you're considering using this company to manage your property, I'd advise you to think carefully. The real test of a managing agent isn't when everything is going well—it's how they deal with problems. In my experience, they fell well short.

Extremely poor property management by JLL. Our dishwasher stopped working on 4 December 2025. JLL arranged for a contractor to attend on 9 December 2025. During that visit, the engineer caused physical damage to the cupboard (photo attached) and significantly damaged the wall around the electrical socket, leaving the back-box exposed (photo attached). This created a clear electrical safety concern in the kitchen, particularly given the socket’s proximity to the stove and exposure to liquids and cooking oils. We reported the damage immediately with photographic evidence and followed up multiple times. Both JLL and the contractor acknowledged the issue and confirmed the wall and socket would be properly repaired. A repair was eventually carried out on 10 January 2026, over a month after the damage was first reported. However, the work was completed to an extremely poor standard, leaving the wall uneven, visibly damaged, and unfinished (photo attached). As of 7 June 2026, more than six months later, this has still not been properly rectified. On 2 June 2026, we also reported that the living room window lock is broken. As of today, there has been no response or update. JLL are highly responsive when it comes to rent reminders or scheduling inspections, but significantly less responsive when tenants report maintenance issues affecting safety and day-to-day living conditions. This imbalance in responsiveness and the lack of accountability for poor workmanship is unacceptable and does not reflect an adequate standard of property management.

Sent an email to them on Sunday 31st May. It is now 5pm close of business on Tuesday 9th June and I have had no reply. Terrible customer service

I had a very disappointing experience with this letting agency. After paying a holding deposit, I felt that the application process became unnecessarily difficult, with additional requirements and requests for information being introduced along the way. It seemed as though the agency was more interested in finding reasons to reject the application than helping prospective tenants complete the process. Despite providing documents promptly and making every effort to meet their requests, the requirements kept changing, creating frustration and uncertainty. The most concerning part was that the holding deposit was retained despite the obstacles placed in front of the application. The whole experience felt unfair and lacking in transparency. I would advise anyone considering this agency to carefully review the terms regarding holding deposits and be prepared for a potentially stressful application process. Based on my experience, I would not recommend this agency.

Really unprofessional compared to other more professional agents in the area who are so helpful / polite. Replied to my enquiry a week later. I point out the house I'd wanted to view had already gone over weekend & I got a sarcy reply but no further engagement regarding what other properties they might have..Really rude. Zero customer service. If this is their attitude, first impressions last. Shame as I wasn't in a chain , mortgage approved & excellent credit score. Im glad I didn't buy with them & nor should you. Avoid ! Her name was Katie. Embarrassing attitude.

Would Not Recommend this estate agent. I was in a rented property through them. After living in the property 14months. An electrician was sent out to do a check of the property where he found the property to be unsafe due to the electrics not being correctly installed and the property being at risk of setting on fire. This was then reported back to martin and co. I have since vacated the property in April and I have had to fight to try and get my deposit back it is now June and I am still fighting this. On receiving the check out report they have deducted the majority of my deposit stating that the property needed bathroom work (the electrics) and a deep clean. The property was left in a clean state which I do have evidence of. However martin and co have new images of the property which do show it being dirty but this has clearly been caused from the work men who have ripped ceilings and walls down to fix the electrics and then replastered the property. I have disputed this with the letting agent to be told its not there problem anymore. They have no documentation regarding any of the issues that was reported in the property and are basically making me out to be a liar. Do Not Use Martin & Co, if you want a fair and reliable letting agent. There customer service is shocking and extremely rude at times.

Absolutely awful communication, I was enquiring about a property kept taking my details said they would call back and nothing still waiting and the property is still advertised.