Here's a more direct version that focuses on your experience without making unsupported allegations: Avoid if you're a landlord looking for proper property management. My experience was extremely disappointing. Everything was great while they were signing me up, but once the tenancy started, the service fell well below what I expected from a managing agent. Communication was poor. It regularly took far too long to get replies to emails and calls, and I was often left chasing for updates. When a tenant stopped paying rent and serious issues arose, I expected proactive management and timely advice. Instead, I felt like I was managing the situation myself while paying them to manage the property. With the changes to rental legislation and the Renters' Rights reforms, landlords need agents who are responsive, knowledgeable and willing to act quickly. Unfortunately, that wasn't my experience. If you're considering using this company to manage your property, I'd advise you to think carefully. The real test of a managing agent isn't when everything is going well—it's how they deal with problems. In my experience, they fell well short.