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Martin & Co Saltaire

34-36 Bingley Road, Saltaire, Bradford, BD18 4RU, West Yorkshire, UK, BD18

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Rebecca Robinson Facebook

Would Not Recommend this estate agent. I was in a rented property through them. After living in the property 14months. An electrician was sent out to do a check of the property where he found the property to be unsafe due to the electrics not being correctly installed and the property being at risk of setting on fire. This was then reported back to martin and co. I have since vacated the property in April and I have had to fight to try and get my deposit back it is now June and I am still fighting this. On receiving the check out report they have deducted the majority of my deposit stating that the property needed bathroom work (the electrics) and a deep clean. The property was left in a clean state which I do have evidence of. However martin and co have new images of the property which do show it being dirty but this has clearly been caused from the work men who have ripped ceilings and walls down to fix the electrics and then replastered the property. I have disputed this with the letting agent to be told its not there problem anymore. They have no documentation regarding any of the issues that was reported in the property and are basically making me out to be a liar. Do Not Use Martin & Co, if you want a fair and reliable letting agent. There customer service is shocking and extremely rude at times.

Reply from Martin & Co Saltaire: Thank you Rebecca for your feedback. We are sorry to hear that you are dissatisfied with your experience. As a regulated letting agent, we take our responsibilities to both tenants and landlords very seriously. Any maintenance issues reported during a tenancy are investigated and addressed in accordance with our legal obligations and the landlord’s instructions. Safety-related matters are always treated as a priority. With regard to your deposit, all proposed deductions were supported by the check-in and check-out evidence and were submitted through the tenancy deposit scheme’s established dispute resolution process. Deposit deductions relate to matters identified at the end of the tenancy and are assessed independently of any maintenance works carried out after a tenant has vacated. As the details of individual tenancies are confidential, it would be inappropriate for us to discuss specific aspects of your case in a public forum. However, we remain committed to ensuring that all matters are handled fairly, transparently, and in accordance with industry regulations.

About Martin & Co Saltaire

Martin & Co Saltaire office

Our team have over 80 years of experience selling and letting properties. We all understand how stressful selling, renting and buying is and we want to help relieve that stress. Our focus is to provide a complete service to all our customers so they feel supported on every step of their journey. Saltaire is an historical village with excellent amenities and good schools. It's popular with families and young professionals who commute to the centre of Bradford and further afield for work. If you're looking to buy or rent a property within Saltaire or the nearby areas, a dedicated account manager at Martin & Co will guide you through the whole process from start to finish.

Website: http://martinco.com/estate-agents-and-letting-agents/branch/saltaire

Our team

Denise Feather
Caroline Dyson Accounts Manager
Hannah Jackson Sales Negotiator
Carol Stubbs
Angela Nicholson
Kathryn Pearson
Gary Horgan Director

Memberships and portals

Association of Residential Letting Agents onthemarket rightmove Zoopla Primelocation

Awards

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