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Martin & Co Saltaire

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Hot water isn’t working, no heaters working, fire alarms rings for 2 hours and no one from the office answers the call. Light of the washroom have stopped working. Whole house has been complaining to sillars property. They have stopped answering our calls and responding to our emails. The electrician said that they the work is out of their contract as something is off from outside of the building. The office opens at 9:30 am and the women answering my calls said it opens at 9:45 am which isn’t true. For more than 2 hours the fire alarms rings but there is no response or action taken until it’s convenient for them.

Reply from agent

We’re very sorry to hear about your recent experience and for the frustration caused by the issues you encountered. We completely understand how distressing it must have been to be without hot water and heating, and to experience the fire alarm disturbance. Please be assured that these matters have now been fully resolved — the fire alarm system has been tested and is working correctly, and the heating and electrical issues have been fixed. We’ve also reviewed our internal communication process to ensure our team responds more promptly, especially during urgent situations. We truly value all feedback as it helps us improve our service. We’re also in direct discussion with the landlord to ensure future contractor access and communication are handled more efficiently. If you’d like to discuss this further, please reach out to us directly at 01325 523 756 — we’d really appreciate the opportunity to speak with you personally.

1.00 /5

This company are scammers!… I bought a car that I got insurance for, but had to trade it in and get another because issues with the bank… I called less than 14 days to get it changed over and they told me that I had to pay over $200 again …

Reply from agent

Hi Jenna, Thank you for taking the time to share your experience. We’re truly sorry for the frustration this situation caused, and we understand how stressful unexpected … More

1.00 /5

I am on a premium account with 2 houses under there property management scheme. They never return any phone calls and never give you any information they charge more then anybody else and everything they do is a extra cost. I have 1 tenant that has paid them £2,400 in one month and I have not received a penny off Sillars. Nor any Statements from Sillars. How am I supposed to pay Mortgage payments and home insurance etc. Be very careful they just in it for what they can milk you for. Very expensive 12.5% + vat for premium property management and you get nothing for that money as everything is charged as a extra. It's a money making Scamming company.

Reply from agent

Thank you for your feedback. We’re sorry to hear that you feel this way, and we would welcome the opportunity to resolve any concerns you may have. We take communication seriously and always return calls or respond to messages. If you believe a specific call was missed, please contact me directly at liam.m@sillars.co.uk with the date and time, and I will personally investigate. Regarding your comment about rental payments — we have no record of a £2,400 rent payment from either tenant. Any rent we receive is processed promptly, and we pay landlords daily. To help clarify, I have emailed you a full statement of account for each of your properties. Our Premium Management service covers a wide range of day-to-day management tasks. Any additional charges apply only where services fall outside our agreed terms, and all fees are clearly set out in both your contract and on our website here: https://sillarsproperties.co.uk/lettings-fees-services. We’re always open to feedback and committed to transparent, fair service. If you would like to discuss anything further, I’d be happy to speak with you directly. Kind regards, Liam McCallum Cheif Sales Officer (CSO)

1.00 /5

Pretty good when you're looking for somewhere to rent but completely useless after you've given them your money. …

1.00 /5

Very poor customer service. They answer calls. When we send enquiry on right move to view a property. They don’t get back to you. Then they say we are fully booked.

Reply from agent

Hi Tahir, we did receive your enquiry and attempted to contact you to book you in for a viewing for the property you enquired about, however you had entered an incorrect number, so we could not contact you. … More

1.00 /5

We had a viewing on Saturday with Davis and Lund , turned up 10 minutes early we waited at least 25 minutes the estate agent did not turn up . I rang them only to be fobbed off with some untruths saying they were in the property the blinds were open . No they were not , the blinds were shut and would they not have stepped outside like we got out of the car to see if there was anyone there . Poor practise and if I was the person selling the house I would be fuming as it could have resulted in a lost sale .

1.00 /5

Useless don't care utter garbage.

Contact details
Sales Phone:

01274 589132

Sales Email:

saltaire@martinco.com

Lettings Phone:

01274 589132

Lettings Email:

saltaire@martinco.com

Opening hours
Monday-Friday: 09:00 - 17:00 Saturday: 09:00 - 12:30
Address

34-36 Bingley Road, Saltaire, Bradford, BD18 4RU, West Yorkshire, UK, BD18

Our team have over 80 years of experience selling and letting properties. We all understand how stressful selling, renting and buying is and we want to help relieve that stress. Our focus is to provide a complete service to all our customers so they feel supported on every step of their journey. Saltaire is an historical village with excellent amenities and good schools. It's popular with families and young professionals who commute to the centre of Bradford and further afield for work. If you're looking to buy or rent a property within Saltaire or the nearby areas, a dedicated account manager at Martin & Co will guide you through the whole process from start to finish.

Our team

Denise Feather

Caroline Dyson

Accounts Manager

Hannah Jackson

Sales Negotiator

Carol Stubbs

Angela Nicholson

Kathryn Pearson

Gary Horgan

Director

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