Thanks for your feedback Craig. I've reviewed the history of your tenancy & I am satisfied that Martin & Co have always acted with the highest level of integrity in terms of ensuring that any reported maintenance issues have been dealt with promptly & professionally. With regard to our out of hours service, the only record I have is you reporting a boiler issue at 8pm on a Monday night in February 24 & this was dealt with immediately, with you commenting "brill thank you" on the texts we exchanged? We have an outstanding reputationally locally with tenants, landlords, buyers & sellers of properties, as can be evidenced by over 300 five star Google reviews over the last few years. We wish you all the best in your new home. Gary and the Martin & Co team.

We are extremely disappointed to read this. We are aware that buying a home is a new experience for a first time buyer and can appear frustrating and long winded. However, we feel your recollections vary from our own perspective. The seller waited four months for you to put your affairs in order so you could submit your mortgage application and it was the seller who requested searches are ordered (not a survey) done to show good faith. After four months, because of your mortgage offer, you then requested a price reduction which the seller was understandably disappointed in. We did keep the parties advised but much of the delays were on your side. We are sorry you have decided to submit this review and would have been more than happy to discuss these issues at the time.

Thank you Andrew for your feedback. This is extremely unusual for us to receive a review of this nature, as we take great pride in ensuring that the properties that we let out, are clean and are well maintained. I would really appreciate it if you could call me on 01274 589132 to discuss your feedback. Thanks in advance. Gary

Thank you Andrew for your feedback. This is extremely unusual for us to receive a review of this nature, as we take great pride in ensuring that the properties that we let out, are clean and are well maintained. I would really appreciate it if you could call me on 01274 589132 to discuss your feedback. Thanks in advance. Gary

Thank you Krishnaswami for your feedback. We’re sorry to hear that you were disappointed with your experience. We do, however, feel it is important to clarify that following the end of a tenancy, the condition of a property is assessed against the original inventory and check-in documentation. Where cleaning, damage or other works are identified at check-out, these need to be considered and dealt with in accordance with the tenancy and the appropriate deposit procedures. We appreciate that the check-out and deposit process can sometimes be frustrating where there are differences of opinion regarding the condition in which a property has been returned. Our team aims to communicate clearly throughout and to ensure that any proposed deductions are supported by the relevant information and evidence. We’re sorry that you feel you would not recommend our service, but we remain confident that the correct process has been followed and that the matters raised at the end of the tenancy have been handled fairly and professionally. Gary

Yumna - Thank you for taking the time to share your feedback. We are sorry to hear that you were disappointed with your experience. We appreciate that work commitments can make it difficult to answer telephone calls during the day. Our attempts to contact you by phone were made to discuss your application as quickly as possible and to help progress matters. Where we were unable to reach you, we also communicated via email to ensure you remained informed. We understand that you were in contact with your lender regarding your application, and we appreciate the efforts you made during the process. Unfortunately, there are times when deadlines associated with a tenancy application must be met, and we have to act in accordance with the agreed process. As outlined in the holding deposit agreement and the accompanying email correspondence, the holding fee is non-refundable in these circumstances. This information was provided before the payment was made. We are sorry that you feel let down by your experience, as it is always our intention to treat every applicant with professionalism, fairness and respect, regardless of the outcome. We wish you all the best in finding a suitable property. Harrisons Team.

We're genuinely sorry to read your review and that you feel your experience with us wasn't to the standard you expected. We completely understand how frustrating arranging viewings can be, especially when you're trying to fit appointments around work commitments. We always try to be as accommodating as possible because we appreciate that many buyers aren't available during normal working hours. Unfortunately, there are occasions where we're unable to offer every requested appointment time. When this happens, we always aim to make this clear and offer alternative appointment options wherever possible. We have tried to contact you to better understand what happened with your original online viewing request, but unfortunately haven't been able to reach you. Our understanding is that a member of our team also offered an extended viewing appointment on an alternative date, which we understand you chose not to proceed with. We'd really welcome the opportunity to investigate what happened with your initial enquiry and discuss your experience further. If you're happy to do so, please contact our Sales Director, Victoria, at victoria@harrisonsnet.co.uk, and she'll personally look into this for you. Thank you for bringing this to our attention. We hope to have the opportunity to put things right.