Given that the sale was chain free for both parties it was a long drawn out process due to the purchaser employing the services of an online 'property lawyer.' The promised weekly updates from the valuer/sales person were not forthcoming. It was not until Glenda Hall took up the mantle that we were kept in the loop. Many thanks Glenda. In all, a most frustrating experience.

Recently tried to arrange a viewing with them and they gave a real hard time just to book appointment. I had to constantly chase them for the update. They messed up the address and provided wrong property details and then to add to further agony on the appointment day the sales agent turned up 1/2 late!! Sales Manager apologised but I think it was too little too late as he must be aware of the whole procedure. SUGGESTION- PLEASE INCREASE THE NUMBER OF STAFFS IN YOUR AGENCY OR DON'T CHARGE SUCH A HIGH COMMIISSION.

Refuse to use at all accounts. Had an offer accepted on a property. Did not hear anything further for 2 weeks then was told he property has been sold to someone else. Complete waste of time and effort - would not recommend to anyone.