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Lawrence Rand

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5
Reply from agent

Many thanks for your review, it would be good to have a conversation on why you have decided to leave this review, please feel free to contact me on my e-mail peter@lawrence-rand.co.uk Kind regards Peter Lawrence Director

1.00 /5

Really poor service from Hayden. Can’t answer simple questions about a property. He’s quite rude and clearly doesn’t care about his job.

Reply from agent

Dear Jay, many thanks for your review, I would personally like to have a conversation please can you send a e-mail to my PA Laura.butler@lawrence-rand.co.uk to arrange a call with myself This is very unlike Hayden Kind regards Peter Lawrence Director

1.00 /5

Very disappointed and frustrated with the services provided by LR. I recently engaged with the team in hopes of securing a rental property, but the experience I had has left me thoroughly dissatisfied and disheartened. First and foremost, the lack of transparency and communication throughout the process has been highly unsatisfactory. After providing all my necessary details and being repeatedly assured that the contract would be sent to me promptly, I was left waiting for an update without any indication of progress. It was only after continuous efforts on my part to seek an update that I was informed, rather abruptly, that the landlord had decided to change her mind. This sudden change in the landlord's decision without any explanation has only exacerbated my frustration. As a potential tenant, I believe I was entitled to a reasonable explanation for such a significant shift, especially considering the time and effort I invested in the application process. The lack of clarity in this matter has left me questioning the integrity and professionalism of Lawrence Rand. The false hope and inadequate process I encountered during my interaction with this agency have only added to my disappointment. I relied on the information provided to me and made decisions based on the understanding that the rental process was being handled diligently and fairly. Unfortunately, the reality has proven otherwise.

Reply from agent

Dear Fardosa, Many thanks for your review. I have looked into this further. Your offer was accepted by the landlord subject to your references. We then put you through this process. Once we provided the references to the landlord, she then changed her mind. We tried to find out the landlords reason but she simply said she has had a change of which is what we told you. We as agents are asked by landlords to find tenants and reference them and then it’s the landlords decision if they want to proceed. Unfortunately we have no control over the landlords decision as this is not our property. Kind regards Peter Lawrence Director

1.00 /5

Tried to charge us a fee that's been outlawed by the Tenant Fees Act. Would recommend you avoid them since they are unable to follow basic rules, who knows what else they aren't doing correctly. Edit: I see they are still providing incorrect advice in their replies. I have it in writing from the landlord that Lawrence Rand requested this illegal fee. Luckily for him he did not follow Lawrence Rand’s advice. The Tenant Fees Act allows for reasonable charges in the case of lost keys ONLY, not for delayed receipt of keys. You desperately need to seek legal advice on how to run your business in a legal manner.

Reply from agent

Dear Marcus Many thanks for your review. After looking into the file yesterday as this is when I was informed I would like to inform you on why the Landlord (not Lawrence Rand) requested the additional days payment. We received the keys back from you later than your check out day which isn’t Lawrence Rand or the Landlords responsibility. Access couldn’t be granted and therefore a tenant may not have left the property which is why the additional cost is added. If you had returned the keys back to us on the day you was to move out of the property than you wouldn’t of been in this position. Again I will state it isn’t Lawrence Rand responsibility for you to return the keys and also it was the Landlord request to charge this additional day. Kind Regards Peter Lawrence Director

1.00 /5
Reply from agent

Dear Shruti Patel Many thanks for you review I have crossed referenced our database and you don’t seem to be on there so I am very concern this might be a false review I am more than happy to have a conversation on the telephone so please feel free to call me on 01895632211 Kind regards Peter Lawrence Director

1.00 /5

As a tenant, it is fair to remember that these agencies only really work for landlords. The agency took care of us during our tenancy, but as soon as it ends, the tone and atmosphere completely shifts. And all they do is to try and get as much money as possible off your deposit (especially landlord from the church) so beware! Living in London for over a decade the only two times I had issues with my landlords are from Pinner/Harrow area.... Absolutely shameful!!.... I wish I knew this before renting in this area, so People be careful and take literally photos and evidence of EVERYTHING or you'll see your money being stolen from these guys...

Reply from agent

Dear Aurelie Many thanks for your review, I am more than happy to look into this for you, Lawrence Rand works to what is in the agreement and inventory that is signed by the tenant and Landlord. There is nothing in it for Lawrence Rand if a landlord wished to hold back a Deposit but you have every right to appeal this with the DPS directory Please feel free to contact me on my e-mail peter@lawrence-rand.co.uk and I would be more than happy to review this for you Kind regards Peter Lawrence Director

1.00 /5

Edit. One star is even too much! We were looking for a house to rent. Went to view a property and then place the offer. Next morning Breydon call me to tell me the landlord had accepted our offer. He sent me a link to pay the holding deposit. I had tried for 20 minutes to pay it but the link they sent to me wasn't working and kept saying "sorry technical issues". After 30 min I received an email (neither a phone call) saying my offer had been cancelled. So I called them to understand what was happening and the lady who aswered the phone said " sorry the market is quick, we had another offer." Excuse me? The market is quick? Is this what this lady is paid for? For saying the market is quick? Breydon didn't even tried to apologize but as I understood later on he doesn't have an honour to worry about. They were cruel and wasted our time. I already had a call and an email confirming that the house was ours! Breydon said: the landlord is happy with the dog. If you have an honour you don't say to other people that a house is still available if you have just given it to someone else. I didn't even had the time and the means to pay the holding deposit! You say that you are pet lovers. If you really were you would have known how much stuggle we have in renting a house, so you should have helped us because we had every right to rent that house first. Now you are saying that the landlord went for other tenants because of the dog. Besides the fact that I think it is illegal to reject someone just because they have a pet ( I am going to investigate it with a lawyer) when I asked Breydon if it was because of the dog he said " No absolutely not". So here another proof that this is not a trustworthy agency. The owner says a thing the employee denies it. Where is the truth? As I told Rebecca, this agency made my family waste our time and made every tenants's nightmare comes true: be homeless. Now my choice is either to abandon my dog on the street or to go and live under a bridge. We even offered a higher rent and Breydon neither told it to the landlord! Breydon chose not to give us a chance. Not the landlord. Rebecca wrote to me " it's not fair you accusing me". How in the earth you dare using the word FAIR to someone you have just cheated!

Reply from agent

Dear Mary, Many thanks for your review and i have already conducted an investigation into this. I have spoken to our lettings team and it was the landlord that decided to change there mind and select another tenant based on not having a Dog. I know this is extermly frustrating but i want to make sure this isnt our decision we are all pet lovers here and most of the team has dogs Kind regards Peter Lawrence Director

1.00 /5

We are purchasing from this Estate Agent currently and have had slow and poor after service. Communication with the Agent Hayden has been very poor as a buyer and would avoid going forward if I am looking for a house again and would not recommend to any families or friends. So disappointing.

Reply from agent

Dear Dinesh Many thanks for you review, I have investigated what has happened on this situation. Due to the appointment being out of working hours our client informed us that they would be more than happy to show you the property, We even offered to accompany the viewing out of hours to help but was informed there is no need for this. When you visited the property for some reason our client decided not to let you in which is completely out of our control. Their is no need for Lawrence Rand to delay any transaction and we wouldn’t get into the top 2% of the best agents in the UK by doing this. Our goal is to move people as quick as possible and will do whatever we can to help. I am more than happy to speak to you directly regarding this to see how we can speed up the transaction but 95% is down the solicitors once a sale is agreed Please contact the office on 01895-6322211 and they will put you through to me if this is something you wish to take up Kind regards Peter Lawrence Director

1.00 /5

An estate agent named Jamie "showed us around" a property today. Honestly the worst experience, Jamie did not know a single answer to any of our basic questions, didn't take the time to actually show us around and made rude comments. For a market that is already hostile, there is no point going for a property listed by Lawrence Rand where they make the experience even harder.

Reply from agent

Dear Sanjay Many thanks for your review. I have personal spoken to Jamie this morning regarding your feedback. As there was over 30 viewings at the property in timed appointments if someone is late it affects everyone, We have received multiple offers on the property for the seller and if you feel you didn't see the property in it best light than Jamie would be more than happy to show you back around the property if this is something you wish to take forward, If not than we will keep you informed of when other properties come to the market within your price range and locations. If there is anything else we can help you with than please let us know Kind regards Peter Lawrence Director

1.00 /5

Edited in response: I understand that buyers must be financially checked to ensure sales don’t fall through. However, at the time I was asked to provide all of my financial information, I had not yet made an offer on the property; I was interested in viewing it. I don’t believe it’s appropriate to divulge all of my financial information to you prior to even viewing the house. As mentioned, my mortgage provider could have confirmed that I had a Decision in Principle prior to viewing, and I could have provided my financial information along with my offer, if I decided to make one. My main issue was that when I explained this to the agent, I was asked if they could speak to my partner who they suggested would be better placed to discuss finances. I had not even mentioned having a partner. It felt heavily implied to me that the estate agent felt that, as a woman, I was not the right person to speak to about financial matters and that my male partner would be more knowledgeable about our finances. I highly doubt my male partner would have been asked the same question if he’d made the call. It is not good enough to say that being sexist wasn’t your intention, or that you’re sorry I “feel this way”. Asking to speak to a woman’s partner about financial matters - especially when her partner isn’t even part of the conversation - is misogynistic. I think the agent involved would benefit from unconscious bias training to avoid alienating half the population who, shockingly, are capable of earning money and buying property in the 21st century! I have spoken to many estate agents over the last few months, and none have been as misogynistic, condescending, and off-putting as Lawrence Rand.

Reply from agent

Dear Deborah Many thanks for your feedback, First of all I am sorry that you feel this way and will speak to the staff member involved. I can not comment on what the other estate agents work or act regarding their financial checks on buyers. At Lawrence Rand our goal is to make the moving experience as stress free as possible and when our clients sell their properties through Lawrence Rand we must ensure that buyers have the correct documentation to purchase. By doing this it ensures that both seller and buyer are in the best position which then reduces a transaction aborting, The mortgage market is changing everyday with bank pulling rates and changing products. We are doing this to protect you and the seller as our goal is to ensure people move. I am more than happy to have a chat on the phone regarding this or drop me a e-mail to peter@lawrence-rand.co.uk Kind regards Peter Lawrence Director

Contact details
Sales Phone:

01895 632211

Opening hours

Unknown

Address

106 Victoria Road, Ruislip, Middlesex, HA4 0AL, South East, UK, HA4

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Our team

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Guild of Professional Estate Agents

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