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Michael Poole - Redcar

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

I have been trying to call this company for over a week, they have a phone number on there website which no one ever picks up. I have left messages after messages with there supports staff but no one ever calls back. Have even sent them emails. I don't understand why they have a phone number when no one is ever going to answer the phones. Extremely Bad Service, agents please beware of this.

Reply from agent

Hi Pav, We’ve looked into this thoroughly and can’t find any record of missed calls, voicemails, or emails from you over the past week or before. Our support lines, live chat, and inbox are all fully monitored during working hours, so it’s unusual for contact attempts not to register anywhere. If you’ve tried reaching out through another number or third-party channel, please email our Ops Director Sian directly at sian@inventorybase.com so we can check and resolve this quickly. We take communication and response times seriously, and we’d like the chance to clarify what’s happened here.

1.00 /5

We have just noticed a critical flaw in this software. We have an inventory company that used this software carry out inventories for us less than a year ago. As we stopped using the company they deleted all our inventories from there system. However this means all the inventories that we have had done even though they are saved in PDF cannot be opened and are useless. The inventory company does not want to make them live as they say they have to pay to host it. So be aware that your inventories can become useless. The inventory company is now making us pay for each inventory to become live again and there is nothing Inventory base can do to help you in this situation.

Reply from agent

Thanks for sharing your feedback. We take concerns like this seriously and want to look into what’s happened here. Please contact me direct so I can review the details with you and work towards a resolution. sian@inventorybase.com / 03333 444506

1.00 /5
Reply from agent

Thank you for your feedback. We cannot find any record of your interaction with our business and believe this review may not reflect a genuine customer experience. If you have used our services, please contact us directly on 01634 563149 john.mckenna@ewemove.com so that we can address any concerns. We are also reporting this review to Google as it does not appear to comply with their review guidelines.

1.00 /5

Bad overall experience. Contracted to sel lots of misscomunication not profesional . Sending people without appointments in while i work from home agent never seen on that days . Over vluation cost not selling my property .not happy experience overall AVOID

1.00 /5

Made an offer on a property and provided proof of funds. Waited all weekend and Monday and Tuesday for a reply, this didn't happen. Rang the office and spoke to Damian who told me the property was now SSTC. Thanks Ewemove for your ignorance and unprofessional approach.Your reply states you contacted me.. not true I Whatsapped and emailed you. Only got a response after review etc!!!!!

Reply from agent

Thank you Lee for your feedback, which is always welcome so that we can improve and enhance our buyers experience. I fully appreciate your frustration over the time it took to let you that the seller had gone with a different buyer, however they only came back to us today with their decision, which is when we called you. I do accept though that we may have been able to kept you better informed as to the delay and will consider on how we could have improved on your experience going forward. We were taking on lots of fantastic properties all the time and would be more than happy to work with you in the future. Best wishes, John

1.00 /5

I can only speak to my own experience of course.... I found Michael Poole to be truly awful. Reasons being: …

Reply from agent

Dear Aidan Thank you for taking the time to share your feedback. We take all reviews … More

1.00 /5

A lot of reviews on here are from a sellers point of view - this is from a buyers. If you're thinking of buying a home and it's listed with Ewe Move, I highly suggest looking elsewhere (if you can) as they are the worst company i've ever had to deal with. They made the whole process of buying a first home far more stressful than it needed to be. We endured months of poor communication, constant shifting of goalposts and basically dealing with idiots from start to end. I will never buy a home listed by Ewe Move again - if you are reading this and it's your only option, get a good solicitor (VE White were great for us) as it's the only thing that prevented me from completely losing my mind.

Reply from agent

Thank you Sam for your feedback it's always welcome even when it's negative. We'll reflect on your comments and consider how we could have improved on your experience. We work tirelessly to ensure our sales go through, often this work goes on behind the scenes and is unnoticed or appreciated. The onward chain relating to your purchase was less straightforward than usual and was hampered by our seller's choice of conveyancer. Fortunately, despite numerous ups & downs, we kept the sale together so that you were able to purchase the property. I hope you have settled into your new home and I wish you the very best for the future, John.

1.00 /5

Unfortunately despite the slew of positive reviews, we found our experience with Jack Rumble from Ewemove in Strood absolutely horrendous. He left us standing outside the property whilst he texted in his car, failed to introduce himself properly, couldn't answer any basic questions about the property (including how old the boiler was). Despite this it was in our dream location so we made an offer, only to be bombarded with abrupt phonecalls for 2 weeks whilst we found a buyer for our home. Jack even went as far as to phone my estate agent and start bombarding them to verify my story that we had an offer on ours. He is abrupt to the point of rudeness, absolutely devoid of warmth and friendliness and also lied to us several times during the process of dealing with him. I phoned to address my concerns with his manager, who didn't seem to particularly care, and am still awaiting details to the formal complaints procedure I can follow. I imagine if you're a seller, the bully boy tactics really get quick sales. But if you're a buyer, the process is horrific. We lost out on our dream house due to his conniving and dishonest strategies, but the upside is not dealing with Jack anymore.

Reply from agent

Thank you Jess for your review and I am sorry that you have felt that you needed to provide this feedback. We do take the points you have raised seriously and will reflect on how we could have improved the service provided you. I sent you our complaints procedure via separate email. I wish you the very best in you property search and should you require any further assistance the please feel free to contact me directly. Best wishes, John

1.00 /5

Thank you John for pointing us in direction of an Alexandra Grace law Solicitors now gone bankrupt. Was also far from happy trying to sell a second property with yourself after messing us about for a month with someone who couldn’t afford our property Also far from happy with your attitude when taking our property off the market Ewe move are the worst

Reply from agent

Hi Andy, Hope you and Emma are well. I'm sorry you changed your original 5-star review from 2021. We ended our relationship with Alexandra Grace Law long ago, and I wasn't aware that their business had closed. Please contact me directly if there is something you require from them as I may be able to help. In regards to the sale of your second property, the buyer was unable to proceed due to the surveyor's report, which was explained at the time. I'm sorry that you weren't happy with my attitude when you took your property off the market in May 2022, it's always disappointing when we're not able to help our customers especially when I felt we had built up a strong relationship. If this disappointment came across in our communications it was only because I wanted the best for you and I really care about the people we work with. There are no hard feelings on our end and the door is always open should you & Emma require any advice or help should you decide to move again. Best wishes, John

1.00 /5

I think there properties are overpriced

Contact details
Sales Phone:

01642 285041

Opening hours
Monday-Friday: 09:00 - 17:00 Saturday: 09:30 - 12:30
Address

30-33 Station Road, Redcar, North Yorkshire, TS10 1AG, North East, UK, TS10

The towns and villages of Redcar and Cleveland offer an outstanding quality of life. House prices are low in comparison to the rest of the UK, research by Halifax Bank concluded a family home here costs the same as a small flat in the South East, and in 2018 Saltburn was one of the ten most affordable market towns in England whilst previously being voted in the top ten places to live in the UK! Should you be searching for an estate agent in Redcar to put your property on the market our Sales Agents will be happy to help and arrange a free market appraisal. If you are a landlord considering letting your property in Redcar or need advice our ARLA qualified Lettings Agents are on hand to support you.

Our team

No team information available

Association of Residential Letting Agents
Guild of Professional Estate Agents
National Association of Estate Agents
Relocation Agent Network
onthemarket
rightmove
Email / E-shot
Floor Plan
For Sale / To Let Board
360 Photography
Professional Photos
Smart Viewing
Social Media Campaign
Video
Virtual Reality
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure

No awards information available

Email / E-shot
Floor Plan
For Sale / To Let Board
360 Photography
Professional Photos
Smart Viewing
Social Media Campaign
Video
Virtual Reality
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure

No awards information available