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Michael Poole - Redcar

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
4.00 /5

Very friendly & professional service. Kept up to date with progress of our sale.

4.00 /5
02.05.2016
Good service,Excellent communication and updates

Good service,Excellent communication and updates

3.00 /5

Slow at times, fed same bullshit week after week, didnt do much unless prompted, my solicitor did more pushing than they did and ewe move charged me almost 4 x more than what I was paying her, was quite a painful process, once they received my fee from my solicitor I didn’t even receive a thank you or a pleasure doing business from them afterwards, not even a follow up call, they vanished and I never heard from them again, even a WhatsApp message would’ve been nice. Your just a number

Reply from agent

Thank you Gavin for your review. I'm sorry you felt this way. However, we welcome all constructive criticism and will reflect on your experience. Thank you for the business opportunity and best wishes for the future, John.

3.00 /5

Website it fine to go around but the floor plans for some of the properies are massively then the actual property not just buy a little some are off by a few feet them the plan shows

3.00 /5
Reply from agent

Hi Margaret, thank you so much. Is there anyway that we could have made this 5 star for you?

2.00 /5

my first visit to urban jungle . nice plants. lovely staff. but the cafe is a no for me. ice latte was awful. cake was dry the second slice was ok but still a bit dry. sausage roll had more pastry than meat. £25 later . not impressed.

2.00 /5

The place itself was gorgeous, there was a wide selection of plants available, and the cafe was really nice too. Unfortunately the experience was marred by the fact it just isn’t wheelchair accessible at all, despite what Google says. As a keen gardener, my mum was really excited to go here, but the car park is gravel with lots of uneven bits and potholes meaning she could barely drive her electric wheelchair through and got stuck multiple times. When she finally got inside, the only way to get through the building is to go over a wooden bridge which has steps and one narrow ramp. However, the ramp has a large lip at the bottom of it, meaning her wheelchair couldn’t get over and we had to physically lift her. The exit to the outside area also has a ramp, but there are stairs at the bottom meaning she couldn’t get outside at all. The paths outside are extremely narrow with deep gravel on either side so even if she had been able to get out there, she would’ve struggled to get around safely. It’s really frustrating when a place claims to be accessible but clearly hasn’t been designed with wheelchair users in mind. My mum left feeling disappointed and upset because she’d been looking forward to visiting and exploring the gardens. I’m leaving this review not to criticise the staff, who were lovely, but so that other wheelchair users and their families know what to expect before making the trip.

2.00 /5

We used Fine & Country in Brigg to advertise our property recently, Graham the agent who came out was very friendly, and knowledgeable and we felt at the time that because they were the dearest %age of commission …we thought they would be the best?! - but we learned that’s not always the case!! We were promised - a pre market video … didn’t happen?! Promised excellent communication - they were poor! Promised guided viewings - they did just one! On balance the brochure was good and we did sell the house which I know is the main objective! But the aftersales communication was again very poor! The buyers actually contacted us on several occasions to say that F&C weren’t returning calls - i complained twice and again to be fair it got better for a while … but once again towards the end it was non existent! And when we did get the odd call I’d already had the news from Savills They even removed the sold board again without communication before we completed which again just made things slightly difficult for the removals Was it worth the £10k inc vat …. No! Honestly I would say if you have a premium product/ country house …sell with Savills - they gave me almost weekly updates throughout and even a hamper when we completed our purchase - Melissa was amazing! I personally wouldn’t use F&C again - I have tried to be balanced in my review - at times we were very frustrated I’m afraid

Reply from agent

Thank you for taking the time to leave such a detailed review, Simon, although we’re genuinely sorry to hear that parts of the experience didn’t meet the standard we set for ourselves. We always appreciate honest feedback (even when it stings a little!) as it helps us improve. For balance, it’s worth sharing a little context for anyone reading: Your property had previously been on the market with Savills for just over 180 days without a sale, and we were proud to be instructed as the second agent. Using the same asking price, our marketing generated interest from five separate buyers, ultimately securing an offer at 98% of your asking price — a result we consider excellent in the current market. During the transaction itself, we recorded over 30 direct contacts with you via phone, email and text, including several out-of-hours updates when we were helping you secure your onward purchase. We completely accept that there were moments where our communication didn’t land as well as it should have, and we’re already working on tightening those processes. That said, we are genuinely pleased that we achieved the most important outcome: getting you successfully moved, which, after all, is exactly what you instructed us to do. We’re happy to hear you had a great experience with Savills during your onward purchase, Melissa is lovely (we’re fans too!). And while they gifted you a very nice hamper, we’re still convinced the best present we could give you was the buyer who bought your home. Thank you again for the feedback, and we wish you and your family all the very best in your new home.

2.00 /5

Sending someone to view property without any knowledge of property is a big no no So it made a big impact on using them to buy a property (didn't)

Reply from agent

Hi Gary, Thank you for your feedback. We’re sorry to hear about your experience, and can understand your concern. This is not the typical experience we provide. Please let us know if you have any other questions or need further assistance, we would be happy to discuss this further to get to the root of the problem. Best regards, The Michael Poole Team

Contact details
Sales Phone:

01642 285041

Opening hours
Monday-Friday: 09:00 - 17:00 Saturday: 09:30 - 12:30
Address

30-33 Station Road, Redcar, North Yorkshire, TS10 1AG, North East, UK, TS10

The towns and villages of Redcar and Cleveland offer an outstanding quality of life. House prices are low in comparison to the rest of the UK, research by Halifax Bank concluded a family home here costs the same as a small flat in the South East, and in 2018 Saltburn was one of the ten most affordable market towns in England whilst previously being voted in the top ten places to live in the UK! Should you be searching for an estate agent in Redcar to put your property on the market our Sales Agents will be happy to help and arrange a free market appraisal. If you are a landlord considering letting your property in Redcar or need advice our ARLA qualified Lettings Agents are on hand to support you.

Our team

No team information available

Association of Residential Letting Agents
Guild of Professional Estate Agents
National Association of Estate Agents
Relocation Agent Network
onthemarket
rightmove
Email / E-shot
Floor Plan
For Sale / To Let Board
360 Photography
Professional Photos
Smart Viewing
Social Media Campaign
Video
Virtual Reality
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure

No awards information available

Email / E-shot
Floor Plan
For Sale / To Let Board
360 Photography
Professional Photos
Smart Viewing
Social Media Campaign
Video
Virtual Reality
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure

No awards information available