I can only speak to my own experience of course.... I found Michael Poole to be truly awful. Reasons being: I conducted all of the viewings myself, nobody from Michael Poole ever turned up. Despite the fact the house wasn't selling, they never even put up a for-sale sign or called to discuss why it wasn't selling. I had to chase and chase. 6-9 Months with them and all I would get was a text, and they always got my name wrong. I had to pull feedback from them, rather than them offering after viewings. I would get updates about the sales that were simply incorrect or weeks out of date. The only reason it actually sold is because the buyer contacted me through Airbnb about the property as Michael Poole were not passing on her communications and her intent to buy. They took money for doing nothing, just being a post box for communications, and they didn't even do that well. All of the above can be easily and objectively proven, point being they're not just a miscommunication or personal gripe. If there was an option to rate 0 stars, I would. Strongly recommend choosing a different agent and avoiding Michael Poole.