Unfriendly.

I would not use this company for anything they were very unprofessional, unhelpful. They told me they can sell my property within 4 to 5 weeks which never happened.

I was amazed how bad is Thirdfort. I was stuck in a loop taking repeated pictures of my up-to-date NFC equipped passport that yielded an error but no error number/ID. There was no escape option, even though the app promises an alternative approach. When? A count down would be useful. 'Technical issues' generally means that some script kiddy has not done his/her CS 101 homework. Eventually I went back and tried the no-passport route. I sent a photo of my passport (sic), a selfie and recorded a short video. This wasted a lot of time - much more than 5 minutes, more like an hour including having no utility bills less than 3 months old (it is February) so eventually used a recent bank statement pdf just to link me to my address. I don't like broadcasting our financial details - they are none of anyone's business. Not good.

terrible! totally user unfriendly and not even set up correctly for bank account codes postscript: two years later forced to use Thirdfort again - so many secret work arounds required to actually comply with the requirements that not even a qualification in forensic science would help. Would give zero if possible though support staff are nice enough

By far in a way the worst estate agent I have ever rented through. 1. They forgot about the viewing I had booked, so they had to divert someone who turned up 45 mins late. …

Broken software, unethical billing, terrible support. The product didn't work, they refused to refund, then kept charging me after I cancelled. When I raised my legal rights, their rep Aidan just copy-pasted the same response. Currently disputing with my bank. Avoid.

Bad attitude.

Emmanuel 9 out of 10. The system 1 out of 10……..

My experience with John Shepherd has been extremely stressful and disappointing. Their conduct throughout my tenancy and after moving out was consistently unprofessional and at times dismissive of my rights and concerns and I would honestly …

The photos attached are the condition the property was in upon moving into. Our tenancy started in August with uni-2, a branch of John Shepherd. Aarti Sharma, our property manager, which has refused to respond to any email since beginning …