I tried to arrange a simple viewing of a property for sale. After clearing a time, I was awaiting a confirmation email which would tell me the street address of the property. I did not receive the email. I received a missed call, but ringing back yielded no result. I rang back the main office to find out what was going on. The agent I arranged things with before was not available, and a different agent from lettings was not able to tell me what was going on. There was also confusion over whether the property was tenanted or not, which was important, as I was not looking to let the place out. I was told that I would receive a call back later, and I assumed, due to the poor level of communication (and not actually knowing where the place was), that the viewing would not be going ahead. At this point, I would be willing to chalk things up to a simple miss-communication, and let bygones be bygones. However, About 40 minutes after I was expecting a call back, I received an angry call from the estate agent that they had turned up to the viewing, and that I was responsible for wasting their time. How on earth I was meant to go to a viewing when I didn't even know where the place was is beyond me. I can accept mistakes will be made, but being treated angrily for a mistake made by someone else is just terrible customer service. With such a display of poor organisational skills, and bewilderingly bad customer service, I will not be using this estate agent (especially given the vast number of other agents that seem to be on every street in the area). If these are the kind of experiences that would irritate you, then I suggest you go elsewhere.