We have been dealing with Prospect since we moved into our flat back in mid January 2016. Our agent, Liz Savery from Prospect has been pretty good so far. Not long after we moved in, we had some issues with our boiler and subsequently our central heating and hot water. While the problem was being rectified, she was polite, approachable and most importantly always made sure she kept us updated on the progress of the work and made sure she always replied to my calls and emails. She worked hard going between us the tenant and the landlord and did her best to ensure the unpleasant experience of not having hot water and heating in the middle of winter was as short as possible.

I've had a good experience firstly purchasing properties through Prospect and then letting them out. They have kept in communication with me throughout the purchase process and Adele the expediter is very effective at getting things done. The properties have let quickly; the lettings team and management team communicate frequently and I find them easily accessible by both phone and email.

My girlfriend Lorna is currently renting through Prospect. Arrangements to rent a new property with different agents fell through late in the process. She spoke on a number of occasions with Elizabeth Savery in the Reading office who has been extremely helpful and very understanding of the difficulties we've gone through recently.

2 stars for the professionalism at the beginning and at the end of contract. 1 star for the reply’s for any queries we had throughout the contract. Suggestions I would like to pass, Firstly I would like to thank prospect agents for considering our offer, I would like to suggest some tips that I have gone through my experience. Firstly, Reply’s to the any email by tenants within 24 hours would gives a extra trust and respect to the agent and the person dealing, Secondly, any repairs or changes requested by the tenants to the property manager should go directly to the land lord instead of going through some of the third party browser, (anyway the property will be repaired by the trusted persons by the landlord) extra hustles should be taken out. Thirdly, anyone who wants to inspect or repair the the property (even landlord) should be informed to the tenants or with the presence of tenant, Finally, landlord or the expert from agency must take a tour with the tenant in the beginning of contract to explain the damages, wire or internet sockets, meter locations and the SOP of equipments in the property.

Bernadette was very helpful and I have zero complaints (at all) about her. From beginning to end, she answered emails promptly and was easy to talk to in guiding me through the process as a FTB. However, when I initially went to view the house that I ended up buying, I was left outside in the rain for 1.5 hours as the EA was 'stuck in traffic'. Whilst that is fine, being told at 9:35am (after I had to call up) when the appointment was supposed to be at 9:30am is NOT fine. It was a Saturday morning, so it did seem like he had almost certainly slept in. Furthermore, with the exception of Bernadette, if you ever want a response from anyone at Prospect after about 11:30am on a Friday, you are not getting one. They seem to do 4.5 days of 'work' and then go to the pub on Friday afternoons (and then miss appointments on Saturday morning). Overall, I wouldn't recommend - go for one of the other EAs in Reading. I had better experiences with Haslams.

Did everything that a property agency should do. Service was fine, but nothing above and beyond what was required. Wouldn't actively recommend them, but i wouldn't advise people not to use them if they asked me. Kept in good and regular contact, arranged everything very quickly, phoning between myself and the landlord with things like extra questions, offers, deadlines etc often within the same hour to facilitate the deal. They did end up chasing me to get me to chase my referees when i had already provided them with full contact details of my previous letting agency as well as the landlord, after which it turned out the new landlord was yet to provide all the documents necessary. Pleasant phone manner from many people in the company. I am also leaving this review on request as they apparently have a drive to get "ideally 5* reviews" to here and another ratings site. May update this review once we have to check out.

I marketed my property with Prospect at the start of 2024. Having a poor experience with estate agents in the past, I was tempted to "go direct" with a company like Purple Bricks, but Prospect convinced me to go ahead based on their promise of ensuring a smooth sale. I had also worked with Bernadette Martin (after-sales progression) previously and was confident that she would help me progress the sale. Bernadette is amazing and is the only positive part of this process. Within a few weeks after marketing the property, it was clear that the list price Prospect recommended was too high and they were suggesting I reduced it for a faster sale. This was disappointing as it felt like they'd inflated the price to get my business - something which I was already wary of. After the reduction, we had an offer within a week. Prospect then recommended a local legal firm to me. I was told that the buyer also had a local firm which was very good and well known to Prospect, helping the sale move quickly. I was keen to progress fast so went along with this. I then did everything in my power to ensure the process was fast - I expedited sales packs from the management company, I spoke regularly with my solicitor and Bernadette who also did a great job at streamlining and communication. However, the solicitors Prospect had recommended were awful at communication - they seemed to speak to each other once a week on average, repeatedly asked for the same information, didn't speak over the phone etc. Neither solicitor seemed proactive at progressing the sale. After six months of going round in circles with solicitors asking for information, much of which was deemed to be unnecessary by multiple parties, I found out that my solicitor had left and my case was now being run form a parent company in the north of England. It took me a month to track down and speak to the new solicitor who was the least helpful person I have ever met. I was regularly ignored, if I got frustrated then he told me I was being abusive (which wasn't true) and threatened to end the contract on many occasions - he clearly didn't need the work or care about completing it. Bernadette did her best to help but we were both powerless to move things forward with two solicitors who didn't talk to each other or their clients. After another month, we ran into issues with cladding which slowed the progress again. My sale completed in on 30th September, nearly 18 months after the process started. I cannot fault Bernadette as she has always been incredibly helpful and professional. We had daily calls for months, trying collectively to move the solicitors forward and I am sure that if she hadn't been involved then the nightmare process would still be ongoing. I am very grateful to her and everything she has done. I appreciate that she has worked on this case for 18 months and has put in a great deal of effort. Bernadette is clearly the best part of Prospect estate agents. However, I do feel that Prospect all-up secured my business with promises of a higher sale price which was reduced quickly, they recommended terrible legal firms, they signed me up to a Legal Aid company for ID checks which automatically subscribed me to their services (which I assume meant Prospect received a referral fee). I realise all estate agents cost money, but when I look at the outcome of this engagement and the cost of £4,515 for the service, I do not think it was justified. I also realise that there were external complications with the sale based on cladding issues that arose in January and this review is tainted by two TERRIBLE legal firms... but these firms were recommended and the cladding issue didn't happen until ~8 months in, when the property should have sold many months before if all parties involved had been more professional.